Dear Brian, Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests. Best regards,

Dear Karsten, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,

Dear Sjarlotte, We would like to thank you for taking the time to give us your opinion about your experience. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. All your comments are fully considered in order to improve our range of services and facilities. Kind regards,

Dear Kasper, Thank you for taking the time to share your experience about your stay at our resort. We appreciate your comments about the improvements that we can make to the facilities; we always take into account the comments of our guests in order to exceed their expectations in the future. We hope we can have the honor to welcome you as a guest in the near future. Best regards.

Dear Mercy,Thank you for taking the time to share your feedback with us. We sincerely apologize for the aspects of your stay that did not meet your expectations, particularly regarding the condition of our facilities. We understand that the maintenance and cleanliness issues you encountered, such as the state of the bathroom and the lack of a bathtub, significantly impacted your experience. We are, however, grateful to hear that our staff was able to assist you by providing a small cooler and a microwave to accommodate your dietary needs. We strive to offer helpful solutions wherever possible, and it's reassuring to know that these measures were appreciated.We take your comments seriously as they are crucial for us to address these issues promptly. Please rest assured that we are looking into the concerns you've raised to improve our accommodations.Thank you once again for your feedback. We regret that we did not meet your expectations this time, and we understand your decision.

Dear Ariela,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.

Estimado Alfredo,Muchas gracias por compartir con nosotros comentarios tan alentadores y positivos sobre nuestro hotel.Nos complace saber que ha disfrutado del ambiente de nuestro resort; así como, de la atención de nuestro personal, que trabaja para ofrecerle un excelente servicio y hacerle sentir como en casa. Esperamos que nos brinde el honor de servirle nuevamente.

Estimada Zacnicte,En primer lugar, queremos agradecerle por elegirnos como anfitriones de su estadía aquí en Cancún. Nos alegra mucho saber que ha disfrutado de su estancia con nosotros, destacando la amabilidad y el servicio de nuestro personal, especialmente el de las chicas en recepción. Nos esforzamos por ofrecer un ambiente cómodo y un servicio excepcional, y es gratificante recibir comentarios positivos como el suyo. Esperamos tener el placer de recibirlo nuevamente muy pronto. Gracias por compartir su experiencia.

Estimada Beatriz,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Charlene,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.

Dear Elissa,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.

Dear Kamee,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Cher Aamr, Nous sommes heureux de savoir que votre récent séjour chez nous a répondu à vos attentes.Nous sommes heureux de savoir que vous avez passé un bon séjour et que vous avez apprécié les installations et les équipements que nous offrons à chacun de nos clients.Nous nous réjouissons d'avoir l'honneur de vous servir à nouveau.Cordialement,

Estimada Rosalva,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Estimado Salvatore, Nos alegra saber que su estancia le motivó a compartir su experiencia sobre sus recientes vacaciones en nuestro hotel.Estamos encantados de que haya vivido una buena experiencia con nosotros y que haya podido disfrutar de nuestros restaurantes, así como, instalaciones en general y el servicio por parte de nuestro equipo de trabajo.Esperamos que nos brinde el honor de servirle nuevamente.Saludos cordiales,

Estimado Salvatore,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Estimado Erick, Muchas gracias por tomarse el tiempo de compartir comentarios sobre nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Esperamos tener el honor de recibirle nuevamente en su próxima visita a Cancún. Saludos cordiales,

Dear Linfeng,Thank you very much for taking the time to share a review of our hotel, it is very important for us to know the opinion of our guests.We look forward to receiving you again on your next visit to Cancun.Best regards,

Dear Svetlana, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service.We are completely honored to make every visit so enjoyable, after reading your detailed review it is a pleasure to know that we are still meeting your expectations, that you enjoyed our dining options, facilities, and especially our excellent service by the team.It was a pleasure to have you as our guest and we hope you can visit us again soon.Kind regards,

Dear guest,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Peter, Firstly, please allow us to thank you for your preference for our hotel.Regarding your comments about the waiting time at check in, we offer an apology, we are working on making improvements to our hotel and reducing waiting times.We look forward to welcoming you once again.Kind regards,

Dear Shanice,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear David, First and foremost, we would like to thank you for choosing us as hosts for your stay here in Cancún. We're glad to hear that you enjoyed the nice and calm pool area, and that our staff contributed to a positive experience during your stay. However, we sincerely apologize for the issues you encountered with the water pressure, inconsistent availability of hot water and wifi, and the unfunctional gym equipment.Rest assured, we are actively working to address these concerns to ensure a more comfortable and seamless experience for our guests in the future.We look forward to welcoming you once again.Kind regards,

Dear Mahmoud,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Estimada Maria, De antemano muchas gracias por su preferencia y por compartir su experiencia con nosotros sobre sus recientes vacaciones en nuestro resort.Todos sus comentarios son muy importantes ya que nos ayudan a mejorar en ciertas áreas que encontró detalles como los tiempos de espera en restaurantes y el Wifi, sus comentarios serán compartidos con los encargados de los departamentos correspondientes para poder trabajar en nuevos procesos y así mejorar la experiencia de nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para disfrutar de los cambios que estamos implementando.Saludos cordiales,

Dear Maryna, Firstly, please allow us to thank you for your preference for our hotel.We offer our sincere apologies for the inconveniences that you had with the Wifi and the coffee mamchine, our stall is alreday working on the situation to fix it as soon as possible and privede a better service.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Christine, Firstly, please allow us to thank you for your preference for our hotel.We regret that the Wifi service didn't work properly, our team is working to fix the service as soon as possible in order to avoid complaints.We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly.Kind regards,

Dear Dan,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Estimada Luisa Fernanda, Muchas gracias por tomarse el tiempo de compartir comentarios sobre nuestro hotel.Agradecemos sus amables comentarios, nos complace saber que ha tenido una agradable estadía en nuestra propiedad, en cuanto a sus comentarios sobre el horario de la piscina, los tomaremos en cuenta y estaremos trabajando en darle el mejor servicio.Esperamos recibirle nuevamente.Saludos cordiales,

Dear Kishore,Firstly, please allow us to thank you for your preference for our hotel.We regret to hear about the issues you faced with the water temperature and the malfunctioning heater, as well as the prolonged wait times for the elevator. We understand the importance of these amenities for a comfortable stay and are disappointed that we fell short of your expectations in these areas. Your feedback is invaluable to us, and we will address these concerns with our respective teams to make necessary improvements promptly.We hope you can allow us to welcome you once again in the future to change your perception of us.Kind regards,

Estimado Manuel, Muchas gracias por sus amables comentariosNos complace saber que ha disfrutado de la estadía y todas las amenidades que ofrecemos a todos nuestros huéspedes.Esperamos que nos brinde el honor de servirle nuevamente.Saludos cordiales,

Estimada María, Nos alegra saber que su estancia le motivó a compartir su experiencia sobre sus recientes vacaciones en nuestro hotel.Estamos contentos en que nos comparta sus comentarios respecto a su reciente visita y que la ubicación haya sido de su agrado y poder visitar la ciudad de Cancún.Esperamos que nos brinde el honor de servirle nuevamente.Saludos cordiales,

Estimado Jesus,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Estimado Cristian,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Estimada Rosario, Gracias por elegir nuestro hotel para disfrutar de sus vacaciones en Cancún .Nos complace saber que pudo disfrutar de todas las instalaciones y amenidades que ofrecemos a nuestros huéspedes, así como saber que el servicio que recibió por parte de nuestros colaboradores han hecho una muy buena experiencia de sus vacaciones.Una vez más, gracias por su preferencia y esperamos que nos elija la próxima vez que visite Cancún.Cordialmente,

Dear Roxana, It gives us great pleasure to know that you enjoyed your stay with us.We are glad to know that you enjoyed the location of our facilities, which are centrally located in the beautiful downtown.We hope to have the honor of welcoming you once again in the future.Sincerely,

Dear Amani, Thank you very much for taking the time to share a review of our hotel.We appreciate your kind comments about your recent stay and you enjoyed our property. Regarding your comments about the security we will take them in account to improve our service.We look forward to receiving you again on your next visit to Cancun.Best regards,

Dear Gal, We take this important means to thank you for choosing our hotel. We are sorry that this visit did not meet your expectations, we are always working to provide you with a better service, we will take your comments into account in order to improve and avoid future complaints.We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly.Kind regards,

Estimado Irwin,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Estimado Ramsses,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Luis, We would like to thank you for sharing your comments with us and with all the team.Thank you for let us know your experience in our property, we regret the inconveniences that you had during your stay, althought, our team is working to keep the facilities in good condition.We look forward to welcoming you once again.Kind regards,

Estimada Nadia, Muchas gracias por tomarse el tiempo de compartir comentarios sobre nuestro resort.Nos complace saber que disfrutó del variado desayuno y el servicio que recibió por parte de nuestros colaboradores en el restaurante.Esperamos tener el honor de recibirle nuevamente en su próxima visita a Cancún.Saludos cordiales,

Dear Selina, Firstly, please allow us to thank you for your preference for our hotel.We apologize for the situation, since it is not the type of service that we are used to providing, we have shared your comments with the corresponding departments in order to implement the necessary changes to provide a better service.We hope you can allow us to welcome you once again in the future to change your perception of us.Kind regards,

Dear Lynn, Firstly, please allow us to thank you for your preference for our hotel.We offer you an apology for the inconveniences that happened with the electricity and elevators, our team is always working to solve the situations as soon as possible. On the other hand, it is important to mention that our hotel is audited and certified by an English company that measures and ensures the high quality and hygiene of our ingredients; in addition, a monthly sampling of laboratory tests is performed.We hope you can allow us to welcome you once again in the future to change your perception of us.Kind regards,