Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

5.0-stjernet overnatningssted
Overnatningssted ved stranden med luksusfaciliteter og 3 udendørs pools

Vælg datoer for at se priser

Billedgalleri for Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Vandland
Café
Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE | 1 soveværelse, senge med madrasser af memory foam, gratis minibar
Separat badekar og bruser, boblebadekar, brusehoved med spredningseffekt
Restaurant
VIP Access

Anmeldelser

8,4 ud af 10.
Rigtig godt

Populære faciliteter

  • Pool
  • Restaurant
  • Bar
  • Alt inklusive
  • Morgenmad inkluderet
  • Spa
Den nuværende pris er 5.229 kr.
inkluderer skatter og gebyrer
17. aug. - 18. aug.

Få mere som medlem

  • Spar mindst 15% på udvalgte VIP Access-overnatningssteder, når du når Silver eller et højere niveau
  • Få enestående kvalitet og service
  • Få en fordel under opholdet på udvalgte overnatningssteder samt gratis værelsesopgraderinger, tidlig indtjekning og sen udtjekning, når det er muligt

Værelsesmuligheder

Tilgængelige filtre for værelser
Viser 7 ud af 7 værelser

Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

10,0 ud af 10
Enestående
(2 anmeldelser)

Højdepunkter

Møbleret altan eller gårdhave
Separat spiseområde
Separat siddeområde
Lydisolering
Privat indendørs boblebad
Aircondition
Gratis vugger/barnesenge
Minibar med gratis produkter
  • 66 m2
  • Delvis oceanudsigt
  • Plads til 4 personer
  • 1 kingsize-seng og 1 sovesofa (dobbeltseng) ELLER 1 queensize-seng og 1 sovesofa (dobbeltseng)

Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

7,0 ud af 10
Godt
(2 anmeldelser)

Højdepunkter

Møbleret altan eller gårdhave
Separat spiseområde
Separat siddeområde
Lydisolering
Privat indendørs boblebad
Aircondition
Gratis vugger/barnesenge
Minibar med gratis produkter
  • 66 m2
  • Delvis oceanudsigt
  • Plads til 4 personer
  • 1 kingsize-seng og 1 dobbeltseng ELLER 1 queensize-seng og 1 sovesofa (dobbeltseng)

Family Selection Junior Suite Beachside - 2 KIDS FREE

8,0 ud af 10
Rigtig godt
(4 anmeldelser)

Højdepunkter

Møbleret altan eller gårdhave
Separat spiseområde
Separat siddeområde
Lydisolering
Privat indendørs boblebad
Aircondition
Gratis vugger/barnesenge
Minibar med gratis produkter
  • 66 m2
  • Udsigt over resort
  • Plads til 4 personer
  • 1 kingsize-seng og 1 sovesofa (dobbeltseng) ELLER 1 queensize-seng og 1 sovesofa (dobbeltseng)

Suite Superior

  • Plads til 3 personer
  • 1 sovesofa (dobbeltseng) og 1 kingsize-seng ELLER 1 sovesofa (dobbeltseng) og 2 dobbeltsenge

Suite Superior

  • Plads til 4 personer
  • 1 sovesofa (dobbeltseng) og 1 kingsize-seng ELLER 2 dobbeltsenge og 1 sovesofa (dobbeltseng)

Suite Superior

  • Plads til 1 person
  • 1 sovesofa (dobbeltseng) og 1 kingsize-seng ELLER 1 sovesofa (dobbeltseng) og 2 dobbeltsenge

Suite Superior

  • Plads til 2 personer
  • 1 sovesofa (dobbeltseng) og 1 kingsize-seng ELLER 2 dobbeltsenge og 1 sovesofa (dobbeltseng)
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Om området

Kort
Vialidad Paseo Mujeres, Manzana 1, Lote 10 Sm. 3, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77400

Hvad ligger i nærheden?

  • Playa Mujeres-golfklubben - 19 min. gang - 1.7 km
  • Mujeres Strand - 9 min. kørsel - 2.8 km
  • Isla Mujeres-Punta Sam Færgeoverfart - 54 min. kørsel - 12.6 km
  • North Beach - 55 min. kørsel - 13.3 km
  • Dolphin Discovery - 58 min. kørsel - 16.1 km

Sådan kommer du rundt

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min. kørsel

Restauranter

  • ‪Isla Blanca - ‬9 min. gang
  • ‪Flavors - ‬5 min. kørsel
  • ‪Mar - ‬5 min. kørsel
  • ‪Xtra Time - ‬11 min. gang
  • ‪World Café - ‬19 min. gang

Om overnatningsstedet

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Overnatningssted med luksusfaciliteter og alt inklusive i nærheden af Mujeres Strand
Nær North Beach og Garrafon-naturrevsparken ligger Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive, som byder på gratis morgenmadsbuffet, en tilstødende golfbane og et gratis vandland. Dette overnatningssted er et godt sted at nyde solen med en hvid sandstrand, strandhytter og 2 strandbarer. Lad dig forkæle med kropsbehandlinger, ansigtsbehandlinger og hydroterapi i stedets spa. Få lidt at spise på en af stedets 8 restauranter. Fitnesshold og pilatestimer tilbydes i motionscenteret. Andre aktiviteter inkluderer volleyball og bueskydning. Hold forbindelsen med gratis Wi-Fi på værelset. Gæster kan også få glæde af andre faciliteter som 2 barer ved poolen og en bar i poolen.
Andre fordele hos dette overnatningssted inkluderer:
  • 3 udendørs pools og en børnepool med hytter, liggestole og poolparasoller
  • Gratis selvstændig parkering
  • 8 udendørs tennisbaner, en gratis strandklub på stedet og babysitning (tillægsgebyr)
  • Badehåndklæder, spil og en balsal
Værelsesfaciliteter
Alle 180 værelser byder på komfortable faciliteter som private indendørs boblebade og roomservice døgnet rundt samt ekstra fordele som pudemenuer og aircondition.
Andre faciliteter inkluderer:
  • Hjemmesko til børn, børnepasning og gratis vugger
  • Badeværelser med boblebadekar og brusehoveder med spredningseffekt
  • 55-tommers smart-tv med digitale kanaler
  • Møbleret balkon eller terrasse, garderobe eller klædeskab og separat siddeområde

Oplysninger om alt inklusive

Dette overnatningssted er med alt inklusive. Mad og drikkevarer på stedet er inkluderet i værelsesprisen (begrænsninger kan gælde).

Mad og drikkevarer

Alle a la carte-måltider og snacks er inkluderet
Minibar på værelset (alle drikkevarer inkluderet)

Sprog

Engelsk og spansk

Lignende overnatningssteder

Faciliteter på overnatningsstedet

Internet

  • Tilgængeligt på alle værelser: gratis Wi-Fi
  • Tilgængeligt på nogle fællesarealer: gratis Wi-Fi

Parkering og transport

  • Gratis selvstændig parkering på stedet
  • Mulighed for handicapparkering

Mad og drikke

  • Gratis morgenmadsbuffet tilbydes hver dag fra kl. 07.00 til kl. 11.00
  • 2 barer ved poolen
  • 2 strandbarer
  • 4 barer/lounger
  • 8 restauranter
  • En kaffebar/café
  • En poolbar
  • Snackbar/deli

Oplevelser

  • 3 udendørs pools
  • 8 udendørs tennisbaner
  • Aftenunderholdning
  • Beachvolley
  • Billiard-/poolbord
  • Bueskydning
  • Bøger
  • Børnepool
  • Fitnesstimer
  • Gratis børneklub
  • Gratis strandklub
  • Gratis vandland
  • Koncerter/liveoptrædener
  • Legeplads
  • Motionscenter
  • Pilateshold
  • Sauna
  • Shopping
  • Spa med stort udvalg af behandlinger
  • Spil
  • Spillehal/spillerum
  • Tennisundervisning
  • Tilstødende golfbane med 18 huller
  • Udendørs pool (adgang for gæster)
  • Udstyr til vandsport
  • Yogahold

Familievenlige faciliteter

  • 3 udendørs pools
  • Babylegetøj
  • Børnepasning på værelset
  • Børnepool
  • Gratis adgang til vandland
  • Gratis børneaktiviteter under opsyn
  • Gratis børneklub
  • Gratis vugge
  • Klapvogn
  • Legeplads
  • Legetøj til børn
  • Livreddere på stedet
  • Lydisolerede værelser
  • Separat spiseområde på værelset
  • Snackbar/deli
  • Spil til børn
  • Spillehal/spillerum
  • Strandlegetøj
  • Trampolin
  • Vaskeri

Bekvemmeligheder

  • Bagageopbevaring
  • Døgnåben reception
  • Frisørsalon
  • Gavebutik/aviskiosk
  • Hæveautomat
  • Pengeskab i receptionen
  • Vaskeri

Gæstefaciliteter

  • Aftenopredning
  • Bryllupsfaciliteter
  • Concierge-tjenester
  • Flersproget medarbejderstab
  • Hjælp med udflugter og billetter
  • Portier/piccolo
  • Rengøring (dagligt)
  • Renseri-/vaskeriservice
  • Udskiftning af håndklæder efter anmodning
  • Udskiftning af sengelinned (efter anmodning)

Forretningstjenester

  • 12 mødelokaler
  • Forretningscenter
  • Konferencecenter (areal på 995 m²)

Udendørs

  • Have
  • Liggestole ved poolen
  • Poolhytter (tillægsgebyr)
  • Poolparasoller
  • På stranden
  • Strandhytter (tillægsgebyr)
  • Strandhåndklæder
  • Strandliggestole
  • Strandparasoller
  • Terrasse

Spa med stort udvalg af behandlinger

  • 5 behandlingsrum
  • Ansigtsbehandlinger
  • Aromaterapi
  • Ayurvedic-behandlinger
  • Behandlingsrum for par
  • Boblebad
  • Body scrub-behandlinger
  • Body wrap-behandlinger
  • Dampbad
  • Detox wrap-behandlinger
  • Dybdegående massage
  • Hot-stone massage
  • Hydroterapi
  • Manicure/pedicure
  • Sauna
  • Spaen er åben hver dag
  • Sportsmassage
  • Svensk massage
  • Thaimassage
  • Zoneterapi

Hjælp til personer med et handicap

  • Hvis du vil anmode om hjælp til personer med et handicap, bedes du kontakte overnatningsstedet via kontaktoplysningerne i din reservationsbekræftelse.
  • Adgang for kørestolsbrugere (kan være begrænset)
  • Belysning ved indgang
  • Concierge-reception med adgang for kørestolsbrugere
  • Elevator
  • Elevator med adgang for kørestolsbrugere
  • Forretningscenter med adgang for kørestolsbrugere
  • Handicapparkering
  • Handicapvenligt badekar
  • Lounge med adgang for kørestolsbrugere
  • Offentligt badeværelse med adgang for kørestolsbrugere
  • Registreringsskranke med adgang for kørestolsbrugere
  • Restaurant med adgang for kørestolsbrugere
  • Støttehåndtag ved toilettet
  • Visuel brandalarm

Andet

  • 2 bygninger
  • 3 etager
  • Arkitektur i middelhavsstil
  • Bygget i 2018
  • Festsal
  • Livreddere
  • Receptionssal
  • Røgfrit overnatningssted
  • Selskabssal

Værelsesfaciliteter

Soveværelse

  • Gratis vugge
  • Madras af viskoelastisk skum
  • Mørklægningsgardiner
  • Pudemenu
  • Sengelinned til rådighed

Badeværelse

  • Badekåber
  • Badekåber til børn
  • Boblebadekar
  • Brusehoved med spredningseffekt
  • Designertoiletartikler
  • Hjemmesko
  • Hjemmesko til børn
  • Håndklæder til rådighed
  • Hårtørrer
  • Privat badeværelse
  • Separat badekar og brusekabine
  • Shampoo
  • Sæbe
  • Tandbørste og tandpasta (efter anmodning)
  • Toiletpapir

Underholdning

  • 55-tommers smart-tv med digitale kanaler

Mad og drikke

  • Elkedel
  • Espressomaskine
  • Gratis fyldt minibar
  • Gratis vand på flaske
  • Kaffe-/temaskine
  • Roomservice døgnet rundt
  • Separat spiseområde
  • Spiseguide til restauranter

Andet

  • Aircondition (klimakontrolleret)
  • Insektnet
  • Lydisolerede værelser
  • Pengeskab
  • Separat siddeområde
  • Skrivebord
  • Strygejern/strygebræt
  • Telefon

Politikker

Indtjekning

Indtjekning fra kl. 15.00 til kl. 00.00
Sen indtjekning afhænger af tilgængelighed

Udtjekning

Udtjekning inden: kl. 12.00

Særlige indtjekningsinstruktioner

Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet

Adgangsmuligheder

Bemandet reception

Kæledyr

Kæledyr eller servicedyr er ikke tilladt

Børn og ekstra senge

Børn er velkomne
Ekstrasenge er ikke tilgængelige
Gratis vugger er tilgængelige efter anmodning på overnatningsstedet

Betalingstyper accepteret på overnatningsstedet

Vigtige oplysninger

Godt at vide

Dette overnatningssted udlejes af en professionel vært, der udlejer som en virksomhed eller et erhverv.
Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Dette overnatningssted accepterer kreditkort og debetkort. Kontanter accepteres ikke
Lydisolerede gæsteværelser kan ikke garanteres
Overnatningsstedets sikkerhedsforanstaltninger inkluderer røgalarm og sikkerhedsalarm
Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
Hvis du afbestiller din reservation, er dette underlagt værtens afbestillingspolitik. I overensstemmelse med EU's regler om forbrugerrettigheder er reservation af overnatning ikke omfattet af fortrydelsesretten.

Vi bør nævne

Reservationer er påkrævet for golftider, massagebehandlinger og spabehandlinger. Reservationer kan foretages ved at tage kontakt til overnatningstedet inden ankomst via kontaktoplysningerne på reservationsbekræftelsen
Ingen kæledyr er tilladt på overnatningsstedet. Dette gælder også servicedyr som f.eks. førerhunde
Gæster under 18 år har ikke adgang til spaen

Overnatningsstedet er også kendt under navnet/-ene

Family Selection Grand Palladium All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium All Inclusive

Ofte stillede spørgsmål

Har Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive en pool?

Ja, dette overnatningssted har 3 udendørs pools og en børnepool.

Hvad koster det at overnatte hos Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Priserne for 1 nat for 2 voksne hos Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive den 17. aug. 2025 starter fra 5.228,83 kr., inkl. skatter og gebyrer, fra og med den 20. jul. 2025. Denne pris er baseret på den laveste pris pr. nat fundet inden for de seneste 24 timer for ophold i de næste 30 dage. Priser kan til enhver tid ændres. Vælg dine datoer for mere præcise priser.

Er Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive et kæledyrsvenligt overnatningssted?

Nej, kæledyr er ikke tilladt på dette overnatningssted.

Hvor meget koster parkering hos Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Der er gratis selvstændig parkering på dette overnatningssted.

Hvornår er indtjekning på Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Indtjekning fra kl. 15.00 til kl. 00.00. Sen indtjekning er mulig i et begrænset tidsrum.

Hvornår er udtjekning på Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Udtjekning er kl. 12.00.

Tilbyder Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive fordele med alt inklusive?

Ja, overnatningsstedet er med alt inklusive.

Hvor ligger Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Dette overnatningssted ligger ved stranden i Costa Mujeres ved siden af en golfbane, kun få skridt fra Mujeres Strand og under 15 km fra Garrafon-naturrevsparken og Ultramar Ferry Puerto Juárez. Derudover ligger North Beach og Puerto Cancún Marina Shoppingcenter ca. 15 km derfra.

Anmeldelser af Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 54 af i alt 94 anmeldelser
Bedømmelse på 8 − Udmærket. 20 af i alt 94 anmeldelser
Bedømmelse på 6 − Okay. 7 af i alt 94 anmeldelser
Bedømmelse på 4 − Dårligt. 8 af i alt 94 anmeldelser
Bedømmelse på 2 − Forfærdeligt. 5 af i alt 94 anmeldelser

8,4/10

Rengøring

8,6/10

Service og personale

8,4/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10

We had a lovely time at this resort! Before arrival, I had sent an email the FS butler team regarding wishlist and had done research on FB groups on this. Upon arrival, they did not disappoint. We were welcome into our room with lovely gifts for our kids, fruits and desserts on the table. Also, the provided many amenities for our kids that's tailored for kids. Both the Kids Club were great! Being able to drop the kids off at the main Kids Club was great. They had a great time. The FS Kids Club was also wonderful giving us the option to drop them off during the evening so we can go to one of the restaurant in TRS. The staff at both Kids Club were terrific! They kept the kids engaged and led each activities so well. Cheers to the Kids Club staff at both the FS and main Kids Club. The butler team was amazing too. Their service was wonderful and all the requests we had were done for us. The only thing we didn't get every night was the turndown service. It didn't bother me but I did request for it on two different nights and we didn't get it nightly. All dinner reservations were made by the butler team and they would suggest how best to fit all the restaurant we want to try during our stay. A la carte restaurants were all wonderful! Their food quality and service was great. The buffets in general was acceptable. Food quality not as good compared to the a la carte restaurant. It wasn't bad but I expected better food quality and choices.
Overnattede 6 nætter i juni 2025

10/10

Overnattede 1 nat i juni 2025

10/10

Frida and Emanuel our Butler were amazing. The last night we were there they set up a bubble bath for my kids. The Nest restaurant was our favorite! They cook food right in front of you. The beach is a little far out especially for guests not staying on the Family side. The carts can be a little more frequent and should have a bell specially for night. The boat could also run a little more frequent.
Overnattede 4 nætter i juni 2025

8/10

Overnattede 5 nætter i maj 2025

8/10

The staff was nice anywhere we went: pool, restaurants, shoppes. Check in/out was pretty quick with no issues. We stayed at the family selection section. Rooms were decent. Not fancy but had all the necessities. These rooms came with a personal butler but honestly the butler was not useful. We’ve asked for a few things such as extra blanket and extra supplies for coffee they were not provided. The resort is beautiful but everything is spread out too far. It’s either you have to walk a mile to get to a coffee shop or restaurants or have to wait for a transport cart. During morning and dinner time, wait time can be 10-15 minutes., so by that time it’s quicker to walk. The pools were clean and nice. The beach area was nice and clean.
Overnattede 5 nætter i maj 2025

10/10

Great place for families, perfect for family reunions.
Overnattede 7 nætter i maj 2025

10/10

The staff are friendly and the grounds are beautiful. There are food and drink options for everyone! I would recommend Family Selection as they go above and beyond to make vacation amazing for the kids. Special shout out to Victor (our Butler) and Ricardo at the Es Niu bar.
Overnattede 7 nætter i maj 2025

10/10

Excellent
Overnattede 1 nat i maj 2025

10/10

Everything
Overnattede 7 nætter i maj 2025

10/10

Great looking resort with excellent staff
Overnattede 4 nætter i april 2025

8/10

Overnattede 7 nætter i april 2025

8/10

Overnattede 6 nætter i april 2025

10/10

Stayed in Family Selection which allowed my wife and I to go to TRS restaurants. All of the food everywhere was good except for El Gaucho. El Dorado was much better. La Boheme and Sumptori were excellent.
Overnattede 7 nætter i marts 2025

10/10

Overnattede 4 nætter i marts 2025

2/10

I am Expedia gold member, this means I should receive special treatment and upgrades, our room was not prepared for my kids, there was nothing special for them, the bedsheets were dirty, the housekeeping kept forgetting to restock our fridge or put enough towels, and in reality they would only tidy up the room, no cleaning or changing sheets. The main and second buffet food was so boring and lacked variety, the nest buffet was a joke, the tables were shaky and once we ordered at nest and waited 45 minutes for the smallest portion possible. At portofino, they put burnt pasta in front of me with no shame. At the coffee shop they kept ignoring us until I asked them to take our order and all order was wrong. I once ordered room service, nothing crazy, just meat empanadas and cheese cake and I got food poisoning. Lucky my kids fell sleep waiting for their food and didn’t eat it. There is not one bartender here that knows how to make a drink, all drinks were tasteless, I would ask for mojito and they would give me margarita, asked for coco loco, they didn’t bother to make it, asked for straw for my toddler they wouldn’t provide. T The bar waiters around pool would rarely approach you to take your order, at the beach there was one lady that asked 3 people for drink and left the rest, and for the rest of the time stood there chitchatting with life guards. All the staff, except you to tip, its like you owe them for every small thing they do, they don’t respect you as a guest.

8/10

The property is beautiful, modern and gigantic, if you’re up for some exercise, then walk around otherwise take the trolly or boat is a must as everything is spaced out and takes around 20 minutes to get to. Poseidon is a cute spot for lunch/dinner. The beaches are beautiful, clean and clear blue water, The resort’s best feature would be the family selection side where it’s really kid/family friendly and offers butler service. Taking 1 star off as food was mediocre. All the restaurants are beautifully designed with a wide selection of foods however they all tasted just ok lots of room for improvement there.
Overnattede 6 nætter i november 2024

10/10

Beautiful resort. We travel at least once every quarter and this was one of our favourite experiences, especially for an all inclusive. The upgraded room was fantastic and the butler did a great job of reserving dining and informing us of events. Hydrotherapy at the spa was a bit pricey for an 1.5 hours but it was beautiful and something we’d consider again. We loved the loft suite and the beautiful views of the ocean. The only improvement would be the cleanliness of the bathrooms and a slight inconsistency in meal preparation whenever we ordered room service - ingredients condiments and even portion sizes were different each time. It isn’t something that would stop us from returning though, we’re looking forward to our next visit! PS We recommend tennis lessons at the Rafa nadal centre - they were super fun and kept us active throughout the trip.
Overnattede 6 nætter i november 2024

6/10

The accommodations were less than ideal. Resort credit was not included like we had been informed. Buffet was all that was available, food just ok, all restaurants were booked except the La Adelita (food was ok, service was poor). Overall average experience, nothing exceptional. We stayed in the family selection which was advertised to have lots of benefits and perks, we received zero!
Overnattede 4 nætter i december 2024

4/10

Not sure why they dont close out a floor at a time to do renovation. During our whole trip they were painting walls, and doing renovations. Whole floor smelled like paint. We booked in 4 different groups everyone had a different experience. We were in building 11 of the family select while our friends was at 12. Building 12 did not have any renovation also their accomodation was much better. As soon as they arrived they were given fancy vodka and champagne with cookies, treats and a variety of bags/beach bags and toys for the kids. When we checked in we received no beach toys for our kids, no treats, just 2 empty bags and one was clearly used as it was completly stained. Overall not too happy with our stay at this resort, we stayed at their sister company in Maya and had a much better experience.
Overnattede 6 nætter i december 2024

6/10

Very disappointed! The place is huge and you have to take a shuttle to get anywhere. Drinks tasted strange and the only restaurant out of the many on property we tried was Sumptuori we really enjoyed. Food and service were impeccable. The food on the buffets were typically cold and bland. Some of the staff were very friendly and some were quite indifferent. I was annoyed by the check in process when we first arrived. We were taken to a VIP lobby where only one person was working with a large family. Exhausted and hungry, it was about 45 minutes before we got to our room that had water all over the floor from a/c condensation. It felt as though the room was never cool enough to sleep comfortably because of the intense humidity and the bedding felt a bit rough. We were told we had a butler, but seemed as though all they did was make dinner reservations, which was already arranged by the wedding we were attending there. I paid more for an ocean view room and it was actually a partial view and not worth the extra money. I forgot saline solution for my contacts and a 2 ounce bottle from the gift shop was $22! Ouch!
Overnattede 3 nætter i november 2024

8/10

Overall, we had a great experience. The resort is a little more rundown than it was when we were here in the past. We also arrived to dirty bedsheets, which we were not thrilled about. The à la carte restaurants were delicious, but the rest of the food options were meh. The service and drinks were hit or miss which was not our experience in the past. Victoria at the nest restaurant was the most amazing staff we’ve ever come across. She was warm and welcoming, and we understand why she’s the supervisor.
Overnattede 7 nætter i november 2024

10/10

Great property enjoyed our stay. Kids loved the tennis program.
Overnattede 9 nætter i juli 2024

6/10

Not clean room
Overnattede 1 nat i oktober 2024

6/10

No upgrade and dirty room with mole, but the hotel ground is nice food is average. The staff is very nice
Overnattede 2 nætter i oktober 2024

10/10

Overnattede 4 nætter i juli 2024