Brickell City Centre

The hotel is nice! Clean and well positioned. I would have given it 5 star if not for my experience on check in. We arrived having travelled from UK at around 10pm. The lady on the desk initially ignored me as she was too busy on her phone when we arrived. When I asked to check in she asked for my ID - no welcome, no niceties, no smile, just wanted me to be done asap! I took my very tired children up to the room only to find the sofa bed was not made up (despite my booking for 4 of us). I went back down to reception - she was gone! I waited around 5 minutes for her to return and when I told her my issue she was simply dismissive and told me I had to make it up myself and there was linen in the wardrobe. In all my years of travel I have never had to make up my own bed for my children! We had to move an extremely heavy table to get the sofa bed out. I then found there was no linen in the cupboard. On my 3rd visit to reception I was again met with a dismissive not bothered attitude and then had to follow her around the hotel to get linen. I then had to make the bed myself. This was such an unpleasant start to my holiday I would never stay again. Some interesting characters hanging around in the lobby at various times day and night - seems to be a place to stay for longer visits with a younger clientele.

Perfekt beliggenhed og god morgenmad. Det er skønt at man kan låne stole og håndklæder til stranden. Vi boede på hotellets største værelset hvilket var en rigtig skønt værelse med kæmpe terrasse med masser af liggestole. Poolen på taget er noget slidt, men fin nok. Det eneste minus er at tingene tager lidt tid. Vi sad ofte og ventede på vores morgenmad i minimum 30 min og tjeneren så du så ikke meget til efter, hvis man feks ville have mere at drikke eller betale. Den ene dag stod vi i receptionen og ventede på hjælp i 20 min før nogen dukkede op. Det virker til at hotellet er underbemandet. Men skønt sted, skønne værelser og omgivelser.