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Anmeldelser af Moose Hotel And Suites

4 out of 5
Moose Hotel And Suites
345 Banff Ave, Banff, AB

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 1660 af i alt 2107 anmeldelser" "
Bedømmelse på 8 − Udmærket. 325 af i alt 2107 anmeldelser" "
Bedømmelse på 6 − Okay. 67 af i alt 2107 anmeldelser" "
Bedømmelse på 4 − Dårligt. 37 af i alt 2107 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 18 af i alt 2107 anmeldelser" "

9,6/10

Rengøring

9,4/10

Service og personale

9,6/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Liv

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice location, pool on roof, restaurant was great
Overnattede 1 nat i juli 2023
Svar fra Banff GM Pete den 8. aug. 2023
Thanks for the great review and rating. We hope to see you again soon!

10/10 Fremragende

Ryo

Synes godt om: Overnatningsstedets tilstand og faciliteter
jacuzzi
Overnattede 1 nat i maj 2024

10/10 Fremragende

Jennifer

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel!
Overnattede 3 nætter i maj 2024

6/10 Okay

Arsh

Rejste med familie
Synes godt om: Rengøring
Very overage price
Overnattede 1 nat i maj 2024

6/10 Okay

Yolanda, Columbus

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The customer service employees were not knowledgeable. There was an issue with my folio at check-in and instead of resolving it in the morning, I was awoken by an extremely loud phone call to tell me to come down to the front desk. I had just went to bed after a long flight. Please note this hotel is in one of the best location in Banff.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Jessie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel, beautiful and good location!
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Lester

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Allan, Vista

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely place to stay within easy walking distance of shops and restaurants. Nice and clean and visually appealing. Views of the mountains surround. Easy access and parking. All the staff were extremely nice especialy Mirabel at the front desk. Sit by the roaring fire and relax.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Li

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Rebecca

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was excellent! Perfect 2 minute walk to downtown Banff. Bus right outside, roam transit. Coffee shop next door White Bark was excellent. Hotel staff couldn’t have been nicer, room was great, balcony view was lovely and property parking was easily found and free with lots of spaces. Loved it!
Overnattede 4 nætter i maj 2024

10/10 Fremragende

stanley

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location was great ! Staff extremely helpful & courteous
Overnattede 5 nætter i maj 2024

10/10 Fremragende

bryan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay close to shops
Overnattede 2 nætter i maj 2024

10/10 Fremragende

ZHENKAI

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very good experience!
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Junqi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It's the best choice for my Banff vacation, clean and convenient.
Overnattede 2 nætter i maj 2024
Svar fra Moose GM Tim den 24. maj 2024
Thank you for your confidence in our hotel. We look forward to welcoming you again soon.

8/10 Udmærket

winky

Synes godt om: Overnatningsstedets tilstand og faciliteter
the hotel was so close by to the banff town every where was accessible ... but the room rate was kinda pricey
Overnattede 3 nætter i maj 2024
Svar fra Moose GM Tim den 24. maj 2024
Thanks for sharing. The Banff Lodging Company has 12 properties in Banff and we are happy to be able to offer rooms for all budgets.

10/10 Fremragende

Esfir

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Min

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The on site restaurant staff is not effective. They saw us waiting to be seated but didn’t talk to us until we gestured them multiple times. The location is very convenient.
Overnattede 2 nætter i maj 2024
Svar fra Moose GM Tim den 24. maj 2024
Thank you for your feedback. I will pass on your comments to the restaurant manager directly.

10/10 Fremragende

Diana

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It would have been nice to have access to movies during the evening, particularly for the children.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Jordan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was great ! It’s clean and quiet and close walking to everything on the strip with free bus transportation! The ONLY thing that needs to be fixed is the tiles around the pool area. Practically all tiles are loose and could cut or pinch you. My fiancé pinched her leg when she sat up out of the hot tub.
Overnattede 2 nætter i maj 2024
Svar fra Moose GM Tim den 24. maj 2024
Thanks for your feedback. We are aware of these loose tiles and are working on a long-term repair. Thanks for staying with us.

10/10 Fremragende

Rebecca

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the coziness of this hotel from the wood-burning fireplace in the lobby to the Cornerhouse in the courtyard and rooftop firepit. The Rocky Mountain Soap Company toiletries are an added bonus!
Overnattede 1 nat i maj 2024

8/10 Udmærket

Sahil

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Property is incredible and the experience of walking in is great. Checking in staff was not friendly at all. Quite rude and quite ignorant. Check out was very helpful and respectful.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Lee

Rejste med partner
First class property and staff. Hot tubs, pool and fitness areas were sparkling clean. Great rooms with high class furnishings. Highest recommendation!
Overnattede 3 nætter i maj 2024

4/10 Dårligt

Narisa

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
The receptionists should change there attitude toward customers. Horrible attitude when checking in.
Overnattede 2 nætter i maj 2024
Svar fra Moose GM Tim den 24. maj 2024
We are sorry to hear your experience with your checkin agent was less then ideal. We pride ourselves on offering exceptional and welcoming service to all of our valued guests, though it looks like we missed the mark on this occasion.

10/10 Fremragende

Ethan

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We’ve stayed multiple times and will continue to for the convenience and quality.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cabin and natural feel of the place
Overnattede 1 nat i maj 2024

10/10 Fremragende

Mohamed

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely time
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Justin, Calgary

Rejste med familie og småbørn, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great pool. Clean. Great staff!
Overnattede 2 nætter i maj 2024

10/10 Fremragende

????

Overnattede 3 nætter i maj 2024

10/10 Fremragende

Jessica

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely loved our stay here when visiting Banff! The cutest hotel and loved the outside rooms!
Overnattede 2 nætter i maj 2024

10/10 Fremragende

jeffrey

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It had a beautiful view of the mountains with the 2 hot tubs and sauna with covered fire bowl with seating it’s pricey but it’s worth the money
Overnattede 1 nat i maj 2024

10/10 Fremragende

Catherine

Rejste med familie, Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a beautiful hotel, great location and we had a beautiful view of the mountains from our patio.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Geraldine

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024

6/10 Okay

Paul

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Beautiful property but poor service in hotel’s restaurant. We waited for 30 min for water and menu, asked the waiter for service at which point she said she would be right there and we still waited another 10 min. We left walked across the street to a different hotel and had awesome Italian food at place called the meatball.
Overnattede 1 nat i maj 2024
Svar fra Moose GM Tim den 17. maj 2024
I am sorry to read of your less than ideal restaurant experience. I will bring this up with them directly. We pride ourselves on providing exceptional service in all areas of our hotel. Please accept our sincere apologies for missing the mark on this occasion.

10/10 Fremragende

Florence

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was my absolute favorite hotel I have ever stayed at! It’s so beautiful, feels like you are in a chalet. The roof top hot pools are amazing. The spa was so peaceful and relaxing. I had a pedicure and it was perfect! There is nothing I can say negative about this place. The restaurant has a fantastic breakfast too.
Overnattede 1 nat i maj 2024
Svar fra Moose GM Tim den 17. maj 2024
Thank you for taking the time to share your experience. It fills us with great pride to receive such glowing feedback. I'll be sure to pass on your comments to our wonderful team. See you next time!

10/10 Fremragende

Joy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I appreciated the style of the accommodation, both in the lobby and in the rooms. Check in and check out were seamless.
Overnattede 1 nat i maj 2024
Svar fra Moose GM Tim den 17. maj 2024
Thanks for reviewing your stay. It sure was our pleasure accommodating you.

10/10 Fremragende

Tammy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing property and staff!
Overnattede 2 nætter i maj 2024
Svar fra Moose GM Tim den 17. maj 2024
Thanks for sharing and thanks for mentioning our amazing staff. See you next time!

10/10 Fremragende

Jeff

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We love this hotel, its like a chalet feel in the middle of Banff. Very warm and welcoming with amazing amentities like the pools and hottubs. The location is very convenient and beautifuk, excellent staff.
Overnattede 4 nætter i maj 2024
Svar fra Moose GM Tim den 17. maj 2024
Thanks for sharing and thanks for mentioning our staff. They truly are the reason some many people keep coming back. We appreciate them, and we thank you for choosing the Moose hotel

10/10 Fremragende

Asia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Awesome place
Overnattede 4 nætter i maj 2024
Svar fra Moose GM Tim den 17. maj 2024
Thanks for saying we are awesome! And thanks for choosing the Moose!

10/10 Fremragende

Leeanne

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i maj 2024
Svar fra Moose GM Tim den 17. maj 2024
Thanks for choosing the Moose

10/10 Fremragende

Maureen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Moose GM Tim den 17. maj 2024
Thanks for the great rating!

10/10 Fremragende

Sangmin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient to walk and shop around the area
Overnattede 3 nætter i maj 2024
Svar fra Moose GM Tim den 17. maj 2024
Thanks for sharing. We hope to see you again soon.

10/10 Fremragende

Michaela Madeline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
10/10! Amazing experience!
Overnattede 3 nætter i maj 2024
Svar fra Moose GM Tim den 17. maj 2024
Thanks for the 'Amazing' review! We look forward to welcoming you again soon.

10/10 Fremragende

Blythe

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice, comfortable hotel, with great amenities in the heart of Banff. Very walkable, friendly staff, fireplaces in the suites and amazing roof top jacuzzis. Will stay here again!
Overnattede 4 nætter i maj 2024
Svar fra Moose GM Tim den 17. maj 2024
Thanks for reviewing your stay. And thank you for mentioning our friendly staff. See you next time!

10/10 Fremragende

anthony, Lethbridge

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing property
Overnattede 2 nætter i maj 2024
Svar fra Moose GM Tim den 17. maj 2024
Thanks for the great rating!

10/10 Fremragende

Lance

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Looking forward to coming back!!
Overnattede 2 nætter i maj 2024
Svar fra Moos GM Tim den 13. maj 2024
Thanks for choosing the Moose and thanks for the rating. See you next time!

10/10 Fremragende

Dolly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One of our favorite hotels in Banff! Thank you for having us again!
Overnattede 1 nat i maj 2024
Svar fra Moose GM Tim den 13. maj 2024
We are always delighted to receive feedback like yours. It was absolutely our pleasure hosting you.

10/10 Fremragende

Melanie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We got the 1bedroom, king bed suite. Super cute, very clean. Everything you needed. Very quiet. Reasonably priced. In the evening, when more people were out and about, you could hear them on the street from the livingroom. It wasn't an issue. The bedroom wasn't on the street side so it was super quiet. The hotel staff were great. Very friendly and so helpful. Had free parking in the garage below the hotel. Very convenient and easy access. One evening we ordered room service from the onsite restaurant Pacinis. Arrived quickly by a wonderful young man. We ordered the Grilled chicken Rosmairno and the Pizze e duetto(half size pizza & a half size of pasta). All were delicious! It was very walkable to town from the hotel. Banff is a magical place. Mountains around every turn. The people in Banff were some of the friendliest people you'll ever meet. There's such a diversity of people from all around the world there. Banff should be on your bucket list. You will not be disappointed. We went the beginning of May. I found the weather perfect.
Overnattede 4 nætter i maj 2024
Svar fra Moose GM Tim den 13. maj 2024
Thank you for sharing your Moose hotel and Pacini experience. And It always give us immense joy to receive such lovely feedback about our friendly staff. I'll be sure to pass on your kind words to them.

10/10 Fremragende

Lori

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
5 stars. Stay here every time we come to Banff
Overnattede 1 nat i maj 2024
Svar fra Moose GM Tim den 13. maj 2024
Thanks for your return business! And thanks for the rating. See you next time!

10/10 Fremragende

Erika

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Moose GM Tim den 17. maj 2024
Thanks for the great rating!

10/10 Fremragende

Brandon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Only stayed 2 nights but I wish I booked more, the nicest hotel I’ve ever stayed in, it’s a little pricey but honestly worth every penny
Overnattede 2 nætter i april 2024
Svar fra Moose GM Tim den 13. maj 2024
Thanks for your amazing feedback! It sure was our pleasure serving you.