Thank you for your feedback! We are sorry to hear about the experience you had at breakfast, I will inform management about the issues.

Good morning,Your reservation was cancelled because of non-payment. You were contacted prior to your arrival to secure your reservation.

Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that you were not happy with your service. Our team takes pride in delivering a warm, reliable and friendly experience that makes guests happy, and we are always looking for opportunities to improve. Please contact me directly at the email or phone number below if there is anything we can do for you. We hope to welcome you back soon.

Hello Sylvester, Thank you for your feedback! We strive to deliver a great guest experience, but it sounds like your time with us did not fully meet your expectations. We take upkeep and cleanliness very seriously and clean our entire hotel to a very high standard, so it's certainly unexpected for any room or the hotel's indoor public areas to have such an unpleasant smell, and we sincerely apologize for any discomfort you experienced. Guest comfort and satisfaction are our top priorities, and we assure you that we will look into this immediately and have corrective measures in place to prevent such scenarios from arising again. We look forward to another opportunity to serve you better and exceed your expectations with a more enjoyable experience. Thank you for staying with us on this journey. We appreciate your business and your review.Best,John, GM

Dear Tina, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to reach out if there is anything we can do to help. Thanks again. Best,John, GM

Dear Yanika, Thank you for the 5-star rating and your kind words. We're thrilled that you found our hotel beautiful and clean. We appreciate your support and hope to welcome you back soon. Best,John, GM

Many thanks for making Hilton Garden Inn Shelton your accommodation of choice on this journey and taking the time out of your busy schedule to write a positive review of our hotel, Michelle! We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted to hear you enjoyed the refreshing pool scent and the quality service provided by our staff. We aim to deliver a personalized experience for each of our guests, and it's gratifying to hear our staff accommodated you very well. Your kind words serve as great motivation for our team, and we'll be sure to pass on your compliments to our staff. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We hope to see you again when your travels bring you back to Shelton. Thank you for staying with us on this journey. Have a great trip!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Luis, It's concerning to hear you had such challenges during your stay, and we sincerely apologize that your experience with us was less than ideal. The issues you encountered in your room are an exception to our guest commitment, and we are very sorry for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. At our hotel, we take guest feedback very seriously and act upon it, which has allowed us to offer top-notch stays to many of our guests. Please rest assured that we have noted your concerns about the leakage, caulking, bed sheet, and shower water pressure and shared your comments with our housekeeping and maintenance teams to ensure appropriate actions are taken to address all areas of concern. As we pride ourselves on providing attentive and responsive service, it's regrettable to learn that you did not have a quick check-in experience. We are committed to creating a pest-free environment for our guests' comfort and well-being and take upkeep in this area very sincerely. Unfortunately, it sounds like your visit coincided with our scheduled pest-control activities. While this is not a typical guest experience at our hotel, we understand you were inconvenienced by the extended wait time at check-in. Your comfort and satisfaction are of utmost importance to us, and we assure you that we will look into this and have measures in place to ensure a smoother check-in experience for you and other guests in the future. Thank you for bringing these matters to our attention. We sincerely hope you'll give us another chance to win back your trust with a more pleasant and comfortable stay that is reflective of the quality and standard we are known to provide our guests. Take care!Best,John, GM

Hello Anna, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating of our hotel that your recent visit did not fully meet your expectations, and we apologize if we fell short in some aspects. Our primary goal is always to exceed our guests' expectations, so we would like to know more about how we may improve our product/service to ensure a superior experience for you and other guests in the future. We hope to have an opportunity to serve you better and share a more enjoyable experience on a future visit. Thank you for staying with us on this journey. We appreciate it.Best,John, GM

Dear Cameron,Thank you for staying at Hilton Garden Inn Shelton and for taking the time to share your experience. We're thrilled to hear that you found your stay comfortable and clean. As for the pool hours, we apologize for any inconvenience caused. Your feedback is incredibly valuable to us, and we'll certainly take it into consideration as we strive to enhance our offerings. We understand the importance of extended pool hours. We look forward to welcoming you back soon for an even more enjoyable stay.Best,John, GM

Hello Anthony,Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Shelton. We are delighted to hear that you received very good service from our attentive staff. Our team prides itself on providing great service to all our guests. We are glad that you found our staff to be attentive and accommodating during your stay. We strive to make every guest's experience memorable and comfortable, so we are pleased to read that we achieved that goal on your visit!Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to the area.Best,John, GM

Dear Sophie,We're thrilled to have you as a regular guest! Thank you for your loyalty and for consistently choosing to stay with us. It's wonderful to hear that we've become your preferred hotel in the area. We'll keep striving to provide you with top-notch service and accommodations every time you visit. Looking forward to welcoming you back for another fantastic stay soon!Best,John, GM

Dear Olivia, thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel clean, comfortable, and enjoyed our pool and hot tub facilities. Your satisfaction is our priority, and we're delighted that we met your expectations. We can't wait to welcome you back for another fantastic stay in the future. Safe travels until then!Best,John, GM

Hi Antonio, Thank you for your review. We strive to deliver a great guest experience, but it's clear from your rating of our hotel that your recent visit did not meet your expectations, and we apologize that we fell short in this instance. We take poor experiences very seriously; therefore, we would appreciate any feedback you could provide to improve, as that would allow us to take corrective measures for your future visits. We are saddened if one of our guests leaves with less than a first-rate experience - this is very unlike us. We sincerely hope you'll give us another chance to make things right and regain your trust with a more positive experience. Thank you for staying with us on this journey. We appreciate it.Best,John, GM

Hello Leticia, Thank you for your review. We strive to deliver a great guest experience, but it's clear from your rating of our hotel that your recent visit did not fully meet your expectations, and we apologize if we fell short in some aspects. Our primary goal is always to exceed our guests' expectations, so we would like to know more about how we may improve our product/service to ensure a superior experience for you and other guests in the future. We hope to have an opportunity to host you again and share a more enjoyable experience on a future visit. Thank you for staying with us on this journey. We appreciate it.Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello David, Thank you for taking the time to review your stay with us. We appreciate your positive rating and your candid feedback. Our dedicated team takes great pride in providing top-notch service to all our guests, and we generally receive numerous compliments for our professional, friendly, and cheerful staff, so we regret to hear you felt that way. We sincerely apologize for your poor experience with our front desk team member. Rest assured, we'll look into this and have corrective measures in place for the betterment of the guest experience. We hope to have the opportunity to host you again and look forward to making every aspect of your stay exceptional on your next visit. Thank you for choosing us. Safe travels!Best,John, GM

Alyssa, It's wonderful to hear about your 5-star experience at Hilton Garden Inn Shelton - thanks so much for taking the time to write a review on our hotel. We strive to exceed our guests' expectations of comfort, convenience, responsive service, and quality accommodations, and we are thrilled to read your positive comments about the perfect room, helpful staff, and our quiet and convenient location. We appreciate that you have acknowledged our efforts to ensure everything is functional and in good working order, and we'll be sure to share this feedback with our team to let them know to keep up the amazing work! We also hope you enjoyed exploring the local restaurant scene from our great location in Shelton. It was a pleasure to host you, and we eagerly await your next visit and the chance to delight you again. Thank you for staying with us on this journey. Safe travels!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello Praneeth, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Best,John, GM

Many thanks for the 5-star review, Joy! We appreciate your choice to stay with us at the Hilton Garden Inn Shelton and taking the time out of your busy schedule to write a positive review of our hotel. Our dedicated team takes great pride in providing top-notch service to all our guests, and we are thrilled to hear our front desk staff impressed you. Thank you for acknowledging our staff for their efforts. We're sure this feedback will serve as an encouragement to our team and motivate our front desk members to remain focused on our goal of providing 100% value and quality services at all times. We also hope everything was in order and you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we're excited to have you back for another memorable experience. Thank you for choosing us. Safe travels!Best,John, GM

Dear Gary, Thank you for staying with us at Hilton Garden Inn Shelton and awarding us a perfect 5/5 rating! We strive to deliver exceptional service and are thrilled to hear our staff provided you with excellent service during your stay. We appreciate that you have taken the time to acknowledge Richard for his efforts, and we'll be sure to pass on your compliment to the concerned team member, who we know will be delighted to read your comment. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to seeing you again soon. Thank you for choosing us. Safe travels!Best,John, GM

Dear Michael, Many thanks for taking the time to write a review on our hotel and giving us a 5-star review. We sincerely appreciate your stay and your feedback. We hold ourselves to exemplary service standards, and it's gratifying to know that our front desk personnel provided you with helpful service at check-in. Thank you for acknowledging our staff for their efforts. We are sure this feedback will serve as an encouragement to our staff and motivate the concerned personnel to remain focused on our goal of providing 100% value and quality services at all times. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back with us at Hilton Garden Inn Shelton for another enjoyable experience. Thank you for choosing us. Safe travels!Best,John, GM

Hello Linda, Thank you for taking the time to share your feedback on your recent stay at Hilton Garden Inn Shelton. We are delighted to hear that you had a great experience with ushank you for choosing Hilton Garden Inn Shelton. We hope to see you soon again next time you visit the area!Best,John, GM

Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your service was less than satisfactory.  Our team takes pride in delivering reliable and friendly service that makes a difference in your stay, and we are always looking for opportunities to improve. Thank you again for your feedback and we hope to welcome you back soon.

Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your service was less than satisfactory.  Our team takes pride in delivering reliable and friendly service that makes a difference in your stay, and we are always looking for opportunities to improve. Thank you again for your feedback and we hope to welcome you back soon.

Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the property. We hope to have the pleasure of welcoming you back to our hotel soon.

Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your service was less than satisfactory.  Our team takes pride in delivering reliable and friendly service that makes a difference in your stay, and we are always looking for opportunities to improve. Thank you again for your feedback and we hope to welcome you back soon.

Dear Basam, Thank you for choosing Hilton Garden Inn Shelton for your recent stay and giving us a positive review. We appreciate your feedback and are pleased you enjoyed your time with us. We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, please don't hesitate to share it with us. We'd love to exceed your expectations on a future visit. We hope to have the pleasure of hosting you again and look forward to providing a 5-star experience on your next visit. Thank you for staying with us on this journey. Safe travels!Best,John, GM

Dear Nyasia, Thank you for choosing Hilton Garden Inn Shelton for your accommodation on this trip and for taking the time out of your busy schedule to leave us a positive review. We sincerely appreciate your stay and your feedback. We are delighted to know you loved the air conditioning in the living area of your suite. However, it's regrettable to hear that the air conditioning in your bedroom did not meet your expectations, and we apologize for any discomfort you experienced. We thank you for acknowledging our staff for their willingness to assist you with the AC issue, and we are grateful for your patience and understanding. We hope that the matter was resolved to your satisfaction during your stay. To ensure that the issue has been fully addressed at this time, we have notified our maintenance team to perform the appropriate checks to ensure that the AC unit in the bedroom is operating as efficiently as possible. Thank you for providing us with valuable insights into your stay. We hope to have the pleasure of welcoming you again soon and look forward to providing a more seamless experience on your next visit. Safe travels!Best,John, GM

Dear Risa, We greatly appreciate your stay at Hilton Garden Inn Shelton and the perfect 5/5 rating - thank you! Your complete satisfaction is our ultimate goal, and we are so pleased we hit the mark for you. We are grateful to have you as a guest recently and hope to have the pleasure of hosting you again soon. Thank you for choosing us. Safe travels!Best,John, GM

Many thanks for your 5-star review, Carlos! We appreciate your choice to stay with us at Hilton Garden Inn Shelton and are delighted to hear that you love our hotel - thanks so much for your kind words and support! We strive to ensure that every guest who stays with us leaves 100% satisfied, and it's gratifying to know we achieved said task with you. We eagerly await your next visit and the chance to delight you again. Thank you for staying with us on this journey. We hope to see you again soon!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Michelle, Thank you so much for your valuable feedback! We appreciate your choice to stay with us at Hilton Garden Inn Shelton and are happy to hear that you found our pool and spa area convenient. We hope you enjoyed your swim and felt well-rested after your spa session. It was a pleasure to host you, and we can't wait to see you again soon for another 5-star experience at our hotel in Shelton. Thank you for choosing us. Safe travels!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the property. We hope to have the pleasure of welcoming you back to our hotel soon.

Thank you for giving us a positive review, Corinne! We are thrilled to hear you had a great time at Hilton Garden Inn Shelton - this is exactly the feedback we strive to hear from our guests! We hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of or areas where you feel we could improve to make your next stay even more memorable, we'd love to hear those details. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best,John, GM

Dear Marjorie, We are always pleased to receive feedback from our guests in relation to their stays at Hilton Garden Inn Shelton, and we are delighted with your rating and comment - thank you! Providing our guests with high-quality accommodations and amenities is always our goal, and we are happy to receive your compliment for the room and shower - thanks so much for supporting our product/service. We hope your stay was comfortable and the shower relaxed you. Your satisfaction is what drives us, and we hope to have the pleasure of hosting you again soon so we can share another wonderful experience with you. Thank you for choosing us. Safe travels!Best,John, GM

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Emmanuel, Thank you for choosing Hilton Garden Inn Shelton for your recent stay and giving us a positive review. We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again soon so we can share a 5-star experience with you on your next visit. Thank you for staying with us on this journey. Safe travels!Best,John, GM

Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Hi Brigid, Thank you for your review. It's regrettable that your recent visit did not meet your expectations, as reflected in your rating, and we apologize for any disappointment with our accommodation or service. We are committed to your comfort and satisfaction and would like to know more about how we can improve our product/service to make your next stay with us enjoyable. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We are grateful for your business and appreciate you taking the time to rate us.Best,John, GM

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Hi Miasaki, We appreciate you have taken the time to share your experience about your recent stay and find your review very distressing. The property is serviced regularly by pest control, and we have procedures in force related to our pest policy that should have prevented the possible pests you discovered, so it is both concerning and alarming to hear that you found pests in your room. This is a serious allegation that would require investigation if true. We thank you for bringing this matter to our attention and assure you that we will investigate this thoroughly and review our regular pest control service schedule to see if we can further mitigate issues like these from occurring in the first place. In the meantime, we have taken immediate action to address your concern and have notified our pest-control partners to conduct a full review of our facility to ensure the issue has been comprehensively dealt with at this point. Thank you for sharing your feedback with us. We are genuinely sorry for this unfortunate incident and sincerely apologize for any inconvenience caused. We hope you understand this isn't a typical guest experience at our hotel but a rare scenario. We earnestly request you view this incident in isolation and allow us another opportunity to make amends and re-establish credibility by providing you and your family with a more comfortable stay in the future. We want you to feel at home, welcomed, and safe within a clean environment; we hope this will be the case during your next stay with us.Best,John, GM

Dear guest, It is always wonderful to be considered one's "home away from home", and we sincerely appreciate your kind words and support - thank you! It was our pleasure to host you at Hilton Garden Inn Shelton, and we are thrilled that you enjoyed interacting with our staff so much. Our dedicated team works very hard to ensure memorable experiences for all our guests, and your recognition of our staff is immensely gratifying. We'll be sure to pass on your compliment to our team, who we know will be delighted to read your comments. Thank you for making us your hotel of choice on this journey. We're grateful to have you as a valued guest recently and hope to cherish customers like you by welcoming you back many more times in the future. Safe travels!Best,John, GM

Hi Annais, We are sorry to hear that you are waiting for your deposit to be refunded to you. The deposit in our system is simply a hold, which gets released immediately at check-out, subject to a quick inspection of the room. However, it can take some banks several days to apply the funds back into the client's account. Unfortunately, we, the hotel, do not have the means to speed this process up. Rest assured that deposits are refundable if there are no incidental charges during your stay or damages to the property. If your money is not returned over the next couple of days, please feel free to contact us again, and we will be happy to assist you with the resolution of this matter or anything else we can do to help. Thank you for staying with us on this journey. We appreciate your business and your feedback.Best,John, GM