Hoteller nær Richmond Community Hospital

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Excellent hotel and staff- had amazing time with our little baby "

"Yes"

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

"Even though the Berkeley is going through a marvelous upgrade, the staff was attentive and positive. We received great attention when requested; and every person welcomed us, from front desk to bell captain. We loved the vibe and look forward to returning when renovations are complete."

"My room was very clean. Staff was very helpful. This is the second time I stayed at this property and I had a great time both times."