Hoteller nær Punta Sam Færgeterminal

"Everything was fine more or less. Liked the place service needs to improve "

"Excellent service, room was spacious and comfortable, staff is amazing, food is good (but they could have a daily special which could bring something new to the menu, and also more seasonal). The buffet at Le Bisous restaurant was spectacular. The only downside is as a gay couple, we would have found appropriated to be called Mr and Mr, on the welcome letter (it was Mr and Mrs). It is not as if the hotel did not know as we pre checked in and also I contacted them prior to the trip to be sure...

"The property looks nice but for a so-called 5 star resort lacks attention to details. The pools, restaurants and food are great which give a luxurious feel but the remaining amenities are average. We had a 4 night stay and kids activities like Zipline and Rock climbing were unavailable during the entire stay which raises questions about their family friendliness. Our 6 yo soon got bored after couple of days of pools and beach. We had mentioned our kids birthday celebration on our reservation...

"Super lækkert hotel - serviceminded personale, lækre restauranter, lækkert poolområde og strand - vi havde værelse med havudsigt - super lækkert. Gennemført og lækkert hotel - kan klart anbefales! "

"We came here with 2 babies and a 4 year old and grandparents. Everyone had an incredible food! Food was great! Service was excellent! Nothing felt too rushed! Pools and hot tubs were very accessible and I love that it’s not a huge resort so it was very easy to get around with children! "

"Very serine, calming, honey moon type of atmosphere. Wish the property was a little bigger, the food was enjoyable. Wish there was a little more lively hood, fun to the resort but overall felt like a luxury experience "

"Relaxing, beautiful resort with attentive staff. What wonderful week at Villa Del Palmer. "

"Really enjoyed out stay. Went with a family of 4 (wife and 2 teens daughters). The room was beautiful. Large, spacious and clean. The resort was beautiful as well. Breakfast buffet was very good/excellent. Dinners were great overall. Really great food for an all inclusive. Steakhouse and Chinese were excellent. Sushi was below average and the Mexican restaurant was a bit underwhelming as well. Service was excellent in the restaurants and on the Beach."

"Excellent facilities, swimming pool and friendly staff"

"Great staff, beautiful property!"

"I have mixed feelings about this resort. The location on the beach is good and the hotel as such is also nicely done. However, it failed the 'towel test' Every morning at 6 am people are reserving sunbeds that they then dont use. Also there is constant 'entertainment' and way too much alcohol flowing which creates a spring break atmosphere, but with most guests being in their 50s. Very odd environment to be honest and not at all relaxing. Having said that the staff is generally nice and service...

"Great"

"Clean, extremely helpful staff. Everything my family wanted. Amazing food and beaches that were totally rock-free. "

"We had a reservation for the small rooms. At first they tried to ask us to upgrade for an extra 25USD / night (which would have been cheaper to order directly at hotels.com). We decided not to and received a free upgrade as they had no available small rooms. However, when we entered the room, there was a leak in the aircondition which had been there for hours. The couch underneath was soaked. They fixed the leak within minutes, however nothing was done with the couch. For all 4 days we had a wet...

"Really nice room. Love the view of the ocean and all the boats and everyday life. Would love to have a hammock or sunbed at the balcony. Second time we stayed here. Perfect location. Everything is in walking distance."

"The owner were very welcoming and made us feel comfortable right away. We have two nights planed at Isla Mujeres, but in fortunate just one night in our beautiful house at ICACO - next time i would without doubt book all our nights at ICACO. You have this beach house vibe and at the same very beautiful decor! Along with great service from the staff/owner, makes this at dream stay. ICACO is placed 1-2 kilometres from down town and main beaches, but you can easily come around by golf cart (and...