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Anmeldelser af Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

4 out of 5
Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive
Playa De Uvero Alto, Punta Cana, La Altagracia

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 1371 af i alt 2529 anmeldelser" "
Bedømmelse på 8 − Udmærket. 481 af i alt 2529 anmeldelser" "
Bedømmelse på 6 − Okay. 307 af i alt 2529 anmeldelser" "
Bedømmelse på 4 − Dårligt. 192 af i alt 2529 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 178 af i alt 2529 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

8,4/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Anja

Overnattede 5 nætter i februar 2023
Svar fra Ericka Zenick, Assistant Manager. den 23. feb. 2023
Dear Anja, Thank you for taking the time to share your comments with us about your recent experience at Grand Sirenis Punta Cana Resort.Receive our gratitude for giving us the satisfaction of having gone beyond your expectations as this is our main mission as a customer service-oriented company. Thank you for acknowledging the helpful staff , the coffee shop and he themed restaurants.We hope to have the opportunity to host you again in your future holidays.Cordially,Erika ZenicHospitality Manager

10/10 Fremragende

Lars Fast

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 14 nætter i oktober 2022
Svar fra Erika Zenic - Assistant Manager den 26. okt. 2022
Dear Lars Fast ,We value that you have dedicated part of your time to be able to give us your score about our Grand Sirenis Punta Cana & Aquagames resort.It is very satisfying that our mission of gift an unforgettable experience and going above the expectations have been archived with your vacations.The whole Grand Sirenis Team will be waiting for you with open arms for a second holiday.Best regards,Erika ZenicAssistant Manager

8/10 Udmærket

Malene

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i februar 2022
Svar fra Erika Zenic - Assistant Manager den 5. mar. 2022
Estimada Malene, Reciba nuestro cordial agradecimiento por tomarse el tiempo de compartir su reseña con la comunidad virtual sobre nuestro hotel Grand Sirenis Punta Cana Resort & Aquagames. Tomamos la oportunidad de expresarle nuestra alegría de saber que pasó unas agradables vacaciones dentro de nuestra propiedad. En caso de que quisiera compartir algún comentario adicional que nos pueda ayudar a elevar el nivel de nuestros servicios, estaríamos agradecidos. Esperamos tener el placer de regalarle unas experiencias iguales o mejor que estas. Cordialmente, Erika Zenic Asistente de Dirección

10/10 Fremragende

Jennifer

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved everything
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Zied

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent resort for kids No complaints Staff were very friendly Pool, water park and beach excellent
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Mohamad

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing staff
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Julie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We were here May 2024, food was amazing, many dining options, staff are friendly and helpful. Facilty is fantastic good entertainment except for insect bites from small needle like insect at the beach. All in all I highly recommend! Plan to comeback next year!
Overnattede 5 nætter i maj 2024

6/10 Okay

Tania

Rejste med familie
Bad food
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Sarah Elizabeth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My 12 year old daughter and I really enjoyed our time here.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Ryan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice resort in Punta Cana! Highly recommended for family and small children.
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Shanieka

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring
Will definitely come back
Overnattede 4 nætter i maj 2024

2/10 Forfærdeligt

Carlos

Rejste i en gruppe
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
Solo dio buenos deseos de la propiedad algunas personas. Rossanna de el Rancho, Victor de Expedia excelente, Wilkins chef Japones, Jimmy y Julia de la pergona excelente en especial Julia
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Fagner, Winter Garden

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Ismael Rivera

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
espectacular todo
Overnattede 6 nætter i maj 2024
Svar fra Josué Santos Gerente Servicio al Cliente den 24. maj 2024
Estimado Ismael Rivera, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

2/10 Forfærdeligt

Leticia Vega

Rejste med familie og småbørn
I’ve been to Punta Cana many times, our family visits at least twice a year. This by far has been one of the worst experiences in all my visits! The ac in my room barely worked I called daily no one ever came to fix it! You must make a reservation to all restaurants except for the buffet. The staff was very rude and I’m FLUENT in Spanish, so there was no language barrier. The pics on website are completely deceiving! This place is extremely outdated! I spoke to different families daily whom were all disappointed! I also saw a family from the UK asking for an additional bed for their baby who was listed on the reservation but the hotel refused to accommodate and yelled at her stating you don’t have to stay here you can leave if you don’t like our resort ! Our Room was not properly cleaned either! I can go on and on and I have pics! I simply just want to save anyone the hassle book at your risk! This resort is no where near 4 ⭐️ I’d say 2 at the very least!
Overnattede 5 nætter i maj 2024
Svar fra Josue Santos, Guest service manager den 24. maj 2024
Dear Leticia Vega, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

8/10 Udmærket

Sunil

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The resort was very nice, no ac in the lobby area so prepare for heat. Front desk and concierge never picks up the phone! However the staff is overall friendly, helpful and always around the property. Bowls are needed for soups and cereal!! Also flys will be on the food— indoor and outdoor dining which is expected but at first it was gross. They will try to offer you a specialty dinner or breakfast but a 90 presentation is involved where they try to get you to buy a timeshare so skip the offer if you don’t want to sit / drive through 90 minutes of a sales rep talking your head off. Walk with your own conditioner for your hair they only provide shampoo. A lot of the staff speak no English at all and we’re not able to answer our questions. Overall nice experience! Beach was clean / blue water. Pools were clean. Also do no book excursions on the property or you will pay triple the amount. Book excursions through Expedia - pick up is by the coffee shop.
Overnattede 4 nætter i maj 2024
Svar fra Josue Santos Guest Service Manager den 23. maj 2024
Dear Sunil, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Fremragende

Anthony

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente servicio
Overnattede 3 nætter i maj 2024
Svar fra Josue Santos Gerente de Servicio al Cliente den 23. maj 2024
Estimado Anthony, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 Fremragende

Katiria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Muy hermos y tranqui , trato super especial por ser clienta de expidia exelwnte servicio en todo
Overnattede 4 nætter i maj 2024
Svar fra Josue Santos Gerente de Servicio al Cliente den 23. maj 2024
Estimada Katiria, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 Fremragende

Tashia Ann

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in and out was quick and easy. Check out even gave our daughter a gift. Overall service was great and friendly. We can’t wait to get home and book another stay with this hotel!
Overnattede 4 nætter i maj 2024
Svar fra Josue Santos Guest Service Manager den 23. maj 2024
Dear Tashia Ann, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Fremragende

Jimmy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Josue Santos, Guest service manager. den 24. maj 2024
Dear Jimmy, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 Okay

Francis

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
Check in took 2 hours Kids bracelets were too tight and stood at desk for 40 mins to get them changed Tables always dirty at buffets Slow coffee / table service at buffets - always had to flag someone down Mediterranean restaurant service was terrible, sat at table with no service for 30 mins
Overnattede 3 nætter i maj 2024
Svar fra Josue Santos Guest Service Manager den 23. maj 2024
Dear Francis, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Fremragende

Chung Ping Jeannie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i maj 2024
Svar fra Josue Santos, Guest service manager. den 24. maj 2024
Dear Chung Ping, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

2/10 Forfærdeligt

Yashira Marie Gómez

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale
Fue horrible sábado 18 nos quedamos sin comer por qué habíamos reservado para el restaurante steakhouse y no había aire en el no se podía estar allí las habitaciones con cucarachas y en la comida del bufet también el bacon en el desayuno tenía cucarachas pasamos mucho trabajo y andábamos con menores y eso no es justo quedarse sin comer tienen tanto a los empleados como a los turistas pasando trabajo para comer quiero que me devuelvan mi dinero
Overnattede 4 nætter i maj 2024
Svar fra Josué Santos Gerente Servicio al Cliente den 24. maj 2024
Querida Yashira Marie, Gracias por elegir nuestro hotel para sus vacaciones y por compartir su impresión sobre su estancia en Grand Sirenis Punta Cana Resort. Lamentamos profundamente que no haya encontrado todos los aspectos de su agrado y deseamos disculparnos por cualquier otro inconveniente que haya experimentado. También estaremos encantados de recibir cualquier comentario adicional que nos ayude a identificar nuestras áreas de oportunidad para mejorar. Esperamos tener la oportunidad de buscar una segunda oportunidad para mostrar lo que puede ser una verdadera experiencia Sirenis.

10/10 Fremragende

Victor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Muy buenos restoranes y muy completa las necesidades
Overnattede 7 nætter i maj 2024
Svar fra Josué Santos Gerente Servicio al Cliente den 22. maj 2024
Estimado Victor, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 Fremragende

Mario

Rejste med familie og småbørn
Synes godt om: Faciliteter
Mejorar atención por parte del staff del hotel y mejorar la limpieza y mantencion de las instalaciones.
Overnattede 7 nætter i maj 2024
Svar fra Josué Santos Gerente Servicio al Cliente den 22. maj 2024
Estimado Mario, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 Fremragende

Vicente, Chiguayante

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
*
Overnattede 7 nætter i maj 2024
Svar fra Josue Santos, Guest service manager. den 22. maj 2024
Dear Vicente, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 Okay

Hector

Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Human Resources, bad service in my experience.
Overnattede 4 nætter i maj 2024
Svar fra Josue Santos, Guest service manager. den 22. maj 2024
Dear Hector, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

2/10 Forfærdeligt

Jacqueline

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Water park was ok everything was an upcharge minimum lunch menu for room service food not good everywhere . Flies all over the food. Floors at pool buffet felt like your walking on slime. Not many workers understood or spoke English. Front desk unprofessional . Horrible experience
Overnattede 5 nætter i maj 2024
Svar fra Josue Santos, Guest service manager. den 22. maj 2024
Dear Jacqueline, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

6/10 Okay

Adam

Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
Took 10-15 minutes to get a beer. Zero drink service
Overnattede 5 nætter i maj 2024
Svar fra Josue Santos, Guest service manager. den 22. maj 2024
Dear Adam, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

8/10 Udmærket

Gurpuran Singh

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 4 nætter i maj 2024
Svar fra Josue Santos, Guest service manager. den 22. maj 2024
Dear Gurpuran Singh, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Fremragende

Sefko

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They went above and beyond to make my parents feel special for their 40th wedding anniversary! Cannot recommend this hotel and staff enough!
Overnattede 7 nætter i maj 2024
Svar fra Josue Santos, Guest service manager. den 22. maj 2024
Dear Sefko, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Fremragende

Glendaly

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Un lugar excelente
Overnattede 3 nætter i maj 2024
Svar fra Josué Santos, Guest service manager den 21. maj 2024
Dear Glendaly, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

4/10 Dårligt

Mhelvic

Rejste med familie, Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale
The property, pool, spa and beach were beautiful. However the food, service and drinks were so inconsistently bad that I cannot recommend this place or would ever revisit it. Check in was so unorganized it took 5 hours to book a room. We couldn’t reserve dinner for the night without a room number and by the time we got one reservations were closed. The Mediterranean was so terrible we walked out and went to the buffet. Raw lamb and uncooked rice and over cooked shrimp. Drinks were so badly made that there was no consistency between bars or bartenders. The Japanese restaurant though slightly redeemed them in the food department. We asked for towels as we didn’t want the room cleaned we ended up calling 3 times before we walked around and found a cleaning cart and helped ourselves a few hours after waiting. I’ve stayed at the Cancun resort which is why I chose this one but it doesn’t even come close in comparison.
Overnattede 7 nætter i maj 2024
Svar fra Josué Santos, Guest service manager. den 21. maj 2024
Dear Mhelvic, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Fremragende

Michael

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The vacation was amazing. The staff outstanding and very attentive. Facilities were beautiful... Andry was very helpful and courteous.....
Overnattede 3 nætter i maj 2024
Svar fra Josué Santos, Guest service manager den 21. maj 2024
Dear Michael, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 Okay

Wesley

Rejste med familie og småbørn
Synes godt om: Overnatningsstedets tilstand og faciliteter
Staff didn't really accommodate
Overnattede 4 nætter i maj 2024
Svar fra Josué Santos, Guest service manager den 21. maj 2024
Dear Wesle, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Fremragende

Darion

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love the staff , they was very helpful especially when my luggage was left behind. Greatness very generous and helpful .
Overnattede 3 nætter i maj 2024
Svar fra Josué Santos, Guest service manager. den 21. maj 2024
Dear Darion, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Fremragende

Jesus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great experience
Overnattede 3 nætter i maj 2024
Svar fra Josue Santos, Guest service manager. den 20. maj 2024
Dear Jesus, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

8/10 Udmærket

Leomarie Cruz

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Overnatningsstedets tilstand og faciliteter
El Hotel estuvo Genial. Pero, hay q caminar mucho, si tienes personas q se le dificulta caminar, es lejos. No hay carritos de transporte. Demasaidas personas hablando de su vida personal mientras uno espera por servicio. En la noche no encontre un bar en el area de la piscina, todos en el loby. Las piscinas cierran muy temprano, a las 6. Y en mi opinion, su vamos a RD quiero ver si su cultura, no shows americanizados. El cuarto estaba limpio y espacioso, pero los cojines decorativos, asquerosos y llenos de manchas. Vine a vacacionar, no a pasar trabajo. Los demas bien!
Overnattede 3 nætter i maj 2024
Svar fra Josue Santos, Guest service manager. den 20. maj 2024
Dear Leomarie Cruz, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

8/10 Udmærket

Tahiyyah

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was reqlly good
Overnattede 4 nætter i maj 2024
Svar fra Josue Santos, Guest service manager. den 20. maj 2024
Dear Tahiyyah, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Fremragende

DAVID

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Such a beautiful resort!! The restaurants were amazing and all of the staff were soo cheerful and fun!! I can’t wait to go back!!!
Overnattede 7 nætter i maj 2024
Svar fra Josue Santos, Guest service manager. den 19. maj 2024
Dear David, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Fremragende

Petr M

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved everything, stuff was nice and helpful. The stay was excellent recommend to come here you’ll enjoy it.
Overnattede 6 nætter i maj 2024
Svar fra Josue Santos, Guest service manager. den 19. maj 2024
Dear Petr M, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Fremragende

Gadiel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Buen hotel, buena comida, comodidad , limpieza y Andry nos atendió muy bien.
Overnattede 3 nætter i maj 2024
Svar fra Josue Santos, Guest service manager. den 19. maj 2024
Estimada Gadiel, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 Fremragende

Paul

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful resort from the first day to our last. The dining options for a la carte were fantastic and way better than expected. All of the staff were amazing, friendly happy cheerful and always smiling. They do a great job. The entertainment was great we watched two shows and so glad we did, overall we would be back again in the future.
Overnattede 7 nætter i maj 2024
Svar fra Josue Santos, Guest service manager. den 19. maj 2024
Dear Paul, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Fremragende

Norlyn Josue Lopez

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Josue Santos, guest service manager. den 18. maj 2024
Dear Josue, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

2/10 Forfærdeligt

Omar

Overnattede 6 nætter i maj 2024
Svar fra Josue Santos, guest service manager. den 20. maj 2024
Dear Omar, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Fremragende

Mohammad Omed

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Kids had a blast!
Overnattede 5 nætter i maj 2024
Svar fra Josue Santos, Guest service manager. den 19. maj 2024
Dear Mohammad, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

8/10 Udmærket

Manuel

Overnattede 4 nætter i februar 2024
Svar fra Josue Santos, guest service manager. den 18. maj 2024
Dear Manuel, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Fremragende

Okiana

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Variedad de cosas que hacer
Overnattede 5 nætter i maj 2024
Svar fra Josué Santos, Gerente de Atención al Huésped den 17. maj 2024
Estimada Okiana, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

8/10 Udmærket

Nereida Gonzalez

Rejste med familie
Synes godt om: Rengøring, service og personale
La propiedad en general muy buena para familia. Recomendación Caritos para transporte ya que el hotel es muy grande y solo hay disponible para los servicios VIP que no lo especifican a la hora de comprar los boletos de viaje. Las comidas muy buenas aunque deberían colocar mangu en los desayunos ya que de una estancia de 5 días únicamente uno. Las bebidas regulares ya que las internacionales son para uso VIP también. Pero en general bueno. L chica de limpieza del bloque 4301,4316,4314 excelente excelente lamento no acordarme de su nombre pero fue excepcional.
Overnattede 4 nætter i maj 2024
Svar fra Josué Santos, Gerente de Atención al Huésped den 17. maj 2024
Querida Nereida Gonzalez, Gracias por elegir nuestro hotel para sus vacaciones y por compartir su impresión sobre su estancia en Grand Sirenis Punta Cana Resort. Lamentamos profundamente que no haya encontrado todos los aspectos de su agrado y deseamos disculparnos por cualquier otro inconveniente que haya experimentado. También estaremos encantados de recibir cualquier comentario adicional que nos ayude a identificar nuestras áreas de oportunidad para mejorar. Esperamos tener la oportunidad de buscar una segunda oportunidad para mostrar lo que puede ser una verdadera experiencia Sirenis.

10/10 Fremragende

Waleska

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Josue Santos, guest service manager. den 17. maj 2024
Dear Waleska, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,