4/10 Dårligt
Colleen
Rejste med familie
1. jun. 2023
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
First thing, the property is absolutely stunning! It's in a great location and laid out beautifully. There are plenty of chairs and huts around the pools and beach for shade. The bar service was excellent. What I found a total disappointment was being harassed all day for activities at both the pool and beach. It was constant. We were approached at least by 6-7 people a day. The next thing I found disappointing was the food( actually lack of) in the al a carte areas. On several occasions there was no food available. If it says they have food they need to have food. We dined at a few different areas and unless you ordered from the menu the food typically leftovers from the day before. Again, prepared food from the menu excellent. I feel this could have been better. The lack of friendliness was something else that stood out. Unless a server, hostess, or solicitor no one else smiles at you. I find that very disappointing. I spent thousands of dollars to vacation there and would think that they would be happy to have you there. Maybe my expectations are too high but bringing business to them you'd think they would be happy to see you. I work with the public and understand this is very important for business. This was my personal experience there and maybe it was just an off week for them but I'm not sure I would return.
Colleen
Overnattede 7 nætter i maj 2023