BEWARE! Please ensure you get the room you paid for!
We booked a “Superior Room” on Expedia, but when we arrived at the hotel, the room we were given was shockingly small, not what we expected. It was barely big enough for two people, I have a closet at home that’s bigger than the room we were first put in. There was nothing “superior” about it.
After spending six out of our eight nights in that room, I finally brought it up with the staff because I suspected we were given the wrong room type. About five minutes later, I got a call from a staff member who assured me we were in a superior room. I explained that the room didn’t match the photos or descriptions online, no view, there was no shower curtain, the bathtub didn’t hold water due to a faulty drain stopper, the room itself was cramped and for the amount of money we paid, the room was not worth it!
Thankfully, the staff offered to show us a different room on the floor above and what a difference! It was spacious, clean, and actually matched what we had originally booked.
My only regret is not speaking up sooner, we could have enjoyed a better room for more of our stay. When people travel to Paris, they want a great experience, and that includes their hotel stay. Even if it’s just for sleeping, comfort and space matter.
I’m truly grateful to the staff for helping us switch rooms for our final two nights, it made a big difference. Just make sure to double check that you’re getting the room you actually booked!
