2/10 Forfærdeligt
katy m.
28. aug. 2025
Unfortunately this was a very disappointing stay in a property that we spent quite a bit of money on.I will start with the good: the apartment is conveniently located near shops and restaurants. There was unfortunately road construction that made access by car difficult but manageable. The apartment was quite loud in the evenings but otherwise the location was good.The air conditioning really only worked in one bedroom, and even there it leaked. There was a unit for the primary living space but it was set too high when we checked in and was not sufficient in cooling the whole space. The coolest it said it got was 21 degrees but the space felt much warmer. 3 of the bedrooms were not impacted at all by these units and needed fans and open windows, which exasperated the loud noises.Lastly, the flat was located on the 2nd floor above the ground floor (for Americans, the equivalent of the 3rd floor), requiring a climb of almost 50 steps for our children and a guest who uses a cane. We booked this apartment specifically because a lift was available. However, the lift was broken during our entire stay and seemed to have been broken before we got there. We were not informed of this huge change before we checked in even though the lessors should have been aware that it was broken and could have warned us. When we raised this in a message, they just reiterated it was broken. We asked for a partial refund and were denied. At this price point incredibly disappointing.
katy m.
Overnattede 3 nætter i august 2025