2/10 Forfærdeligt
Elizabeth
4. jun. 2018
Synes ikke om: Rengøring, service og personale, værelsets komfort
Be careful
Horrible service. Came in at midnight, had booked a month in advance but when we arrived, we were told there was no reservation. Showed the reservation confirmation I had received on email - even got a reminder on email about the reservation 4 days before I arrived. The receptionist tried to convince that the reservation I had gotten was not a real reservation and that Hotels.com was not a safe site to book through even though I book all of my hotels through this service. Even worse, he tried to squeeze more money out of us by offering a room even though he earlier told us that everything was fully booked, but it was vacant if we put a lumpsump right there. Sketchy. He said there was no reservation and nothing went through - but the hotel had reserved a deposit on 1/3 of the amount on my bank account for insurance for almost a month. Would recommend this to anyone and even the agent from Hotels.com I spoke with afterwards said it sounded odd and nothing like their procedure.
Elizabeth
Overnattede 4 nætter i maj 2018