2/10
I am deeply disappointed and appalled by our experience with this flat. The listing is completely misleading. Upon arrival, we were shocked to find the entrance covered in graffiti and the stairwell leading up to the flat was not only filthy, but dangerously unsafe. Inside, the space was visibly dirty, neglected, and nowhere near the standard of cleanliness you’d expect from a rental.After checking in and immediately reaching out to the host, we received no meaningful assistance or accountability. There was no offer of a refund — only an additional cleaning, which did absolutely nothing to resolve the deeper issues with the property. The flat remained uncomfortable and unsanitary, and we couldn’t bring ourselves to stay a single night.To make matters worse, when I escalated the issue to customer service, I was completely dismissed. Instead of addressing our legitimate safety and cleanliness concerns, I was belittled and told these were “minor issues.” That level of disregard is unacceptable, especially when you’re dealing with travelers who’ve spent their hard-earned money and trusted the platform to provide a safe place to stay.We were forced to scramble for a last-minute hotel, which cost us an additional 1,900 — completely out of pocket. This experience not only ruined the start of our trip but left us feeling deceived, unsupported, and taken advantage of.The listing should be taken down until it accurately reflects the state of the property. AVOID at all cost.
Lauren P.
Overnattede 5 nætter i maj 2025