6/10 Okay
Tommy
28. aug. 2025
Nice facilities but service lacking
Nice, new building and great layout of hotel room (rather spacious for NY) and a great gym. Also our room had a fantastic view of Empire State Building. However, there are definitely some issues to work on:
- Very noisy A/C in the room (why? building is brand new..)
- Found our room not properly cleaned
- Toilet paper holder fell off the wall
- Very loud music in the outdoor terrace/restaurant over the weekend (couldn't sleep until after 1 AM..)
- We asked for cleaning and fixing the toilet paper holder and had to remind the reception twice before it was finally fixed.
- Our door was left open by hotel staff, after being in our room.. unacceptable, and they did offer us a 75 USD food credit as compensation
- Asked for an extra duvet - nothing happened - and we had to remind them again. When we finally got an extra, house keeping removed it the day after and the show started over.
- Staff located near the elevators not very welcoming, just standing there looking at their phone.
Hotel building and facilities are nice, but seems a renewed focus on customer service is needed.
Not sure we will be back..
Tommy
Overnattede 4 nætter i august 2025








































