4/10
I complained about the stained floors. The manager told me "we do not provide floors. We provide good bedding, hot showers. We organize events" I told her that the room I was given did not match what they advertised. I would have never booked a room with stains all over the floor. Luckily, I made two separate reservations by mistake. The following day, I checked out. I was asked if I wanted to stay in the same room I said "no". I told the staff about the situation that occurred the day before. They were very understanding and gave me a great room.
I do understand that the manager has no control over the flooring. However, she could have been more polite and understanding. Instead, she decided to lecture me and be rude as if I was an ignorant person. I paid to have a nice room without stained flooring that makes you want to rush out of the room as soon as you walked in.
Marie
Overnattede 1 nat i juli 2025
