Udendørsområde

Anmeldelser af Fairfield Inn & Suites New York Manhattan / Central Park

3 out of 5

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 510 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 297 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 110 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 35 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 48 af i alt 1000 anmeldelser" "

8,8/10

Rengøring

9,0/10

Service og personale

8,0/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Tine Rosengreen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotellet er lidt slidt, men det opvejes til fulde af et virkelig venligt og imødekommende personale. Fin morgenmad og fine fitnessfaciliteter. Tæt på Columbus Circle og mange subwaylinjer. Men alligevel i en stille gade. Et hotel jeg ville vælge igen.
Overnattede 6 nætter i oktober 2023
Svar fra Customer Service den 30. okt. 2023
Tine, vi er glade for at høre, at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park imødekom dine behov godt. Det er dejligt at vide, at du fandt vores teammedlemmer virkelig venlige og imødekommende. Vi er glade for, at du nød vores morgenmad og fitnessfaciliteter sammen med vores førsteklasses beliggenhed nær Columbus Circle og metrolinjer, men alligevel på en stille gade. Tak fordi du overvejede os til fremtidige rejser. Vi glæder os til at være vært for dig igen.

8/10 Udmærket

Brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skønt sted, rigtig god service. Morgenmaden er som den ofte er på udenlandske hoteller men hvis du vil slippe for at gå ud og finde er sted hver morgen er det ok
Overnattede 3 nætter i juni 2022
Svar fra Yan den 2. jul. 2022
Thank you. We are happy you enjoyed the stay. See you next visit!

10/10 Fremragende

Sanne Munk

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt ophold
Fin beliggenhed og god service
Overnattede 4 nætter i marts 2022
Svar fra Yan den 5. apr. 2022
Thank you for the 10 of 10 rating! We are glad you enjoyed the stay! See you next time!

10/10 Fremragende

Terra

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very close to cruise terminal and Hotel front desk was very helpful.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 29. maj 2024
Terra, thank you for your fantastic feedback! It's wonderful to hear that you found Fairfield Inn & Suites by Marriott New York Manhattan/Central Park conveniently located and that our front desk team was so helpful. We're looking forward to welcoming you back soon!

8/10 Udmærket

Victoria

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient to get to pier in morning.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 28. maj 2024
Victoria, the team at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park is delighted that you found our location convenient. We hope to welcome you back on your next visit to the city!

8/10 Udmærket

maria

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Is very affordable.and very convenience and I'm very happy,
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Maria, it's delightful to hear about your positive experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We aim to provide affordability and convenience to our guests. We're thrilled that we exceeded your expectations. We cherish your happiness and look forward to your next stay with us.

10/10 Fremragende

FLOR

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
deberían colocar agua en la habitación
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 13. maj 2024
Flor, es reconfortante saber que su estadía en Fairfield Inn & Suites by Marriott New York Manhattan/Central Park fue agradable. Hemos tomado nota de su sugerencia de proporcionar agua en las habitaciones. Sus comentarios nos ayudan a seguir mejorando y garantizar que satisfamos las necesidades de nuestros huéspedes. Esperamos pacientemente su próxima visita.

10/10 Fremragende

Jordan

Overnattede 1 nat i april 2024
Svar fra Customer Service den 21. maj 2024
Jordan, thank you for the glowing review! Fairfield Inn & Suites by Marriott New York Manhattan/Central Park is delighted to know you enjoyed your stay. We look forward to welcoming you back on your next visit.

6/10 Okay

Bernard

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 26. apr. 2024
Bernard, it appears your stay was neither completely satisfactory nor disappointing. We appreciate your feedback despite the lack of specifics. We would be pleased to learn more about how we could have better served you. Your future insights regarding the services or the facilities will be highly valued.

10/10 Fremragende

Allison

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The front desk were really friendly and helpful. Room was small but clean and worked for the two of us. The elevators were a bit slow but overall we really enjoyed our stay. It was close enough for us to walk to Central Park and has dinner options nearby. We also walked 15 minutes to the cruise port and it was an easy, safe walk.
Overnattede 1 nat i april 2024
Svar fra Adnan den 20. apr. 2024
Thank you Allison for the wonderful feedback, we are glad we can meet your expectations. We hope to see you again soon.

2/10 Forfærdeligt

YUE

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring
Everything was good until the next morning, there r ants crawling all over the bed. Disgusting
Overnattede 1 nat i april 2024
Svar fra Adnan den 20. apr. 2024
Thank you for taking the time to provide us with your valuable feedback. Your comments will help us improve the overall guest experience.

10/10 Fremragende

Christine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to cruise port. Great breakfast options.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 17. apr. 2024
Christine, we're delighted to hear that you enjoyed the convenient location and breakfast at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. It's great to know we could be part of your travel experience. Your kind words will definitely be relayed to our colleagues. We eagerly anticipate your next visit.

10/10 Fremragende

JoAnn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay
Overnattede 1 nat i april 2024
Svar fra Customer Service den 10. apr. 2024
Thanks for the perfect rating, JoAnn! We can't wait to see you again soon for another amazing experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park.

6/10 Okay

Jodi

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Water Pressure and temperature of water was not the best. Hotel was booked based off of facility I was going to visit and the distance listed on Expedia was a lot further away in walking time.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 10. apr. 2024
Jodi, we appreciate your feedback. It's disappointing to hear that your experience with the water and travel distance didn't meet expectations. We always aim for accuracy regarding the details of our property in relation to nearby facilities. Feedback like yours helps us to refine our offerings. We hope for another opportunity to serve you better.

6/10 Okay

Michael

Synes godt om: Rengøring, service og personale
Pretty central and price is ok
Overnattede 6 nætter i marts 2024
Svar fra Customer Service den 9. apr. 2024
Michael, thank you for sharing your impressions. We appreciate you highlighting our location and value; it's great to know you found these aspects satisfactory. We hope you'll consider staying with us again in the future.

10/10 Fremragende

Christina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff in the entire hotel was friendly and helpful. It had a small bar with lounge area to relax and have a drink along with a small variety menu with snacks and wings. Walking distance to Central Park and other attractions.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 7. apr. 2024
Christina, your positive remarks about Fairfield Inn & Suites by Marriott New York Manhattan/Central Park are greatly appreciated. We're glad our team members were able to enhance your stay and that you enjoyed our lounge area, snack options, and proximity to Central Park. We hope to welcome you back soon!

10/10 Fremragende

FLOR

Overnattede 2 nætter i januar 2024
Svar fra Customer Service den 12. apr. 2024
Flor, thank you for the stellar rating shared through your Expedia Review. We're delighted that you had such a great experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. Looking forward to welcoming you back on your next visit to the city. Safe travels!

10/10 Fremragende

James

Forretningsrejsende
Synes godt om: Rengøring, service og personale
All of the front of house staff were wonderfully welcome - especially the lady leading the early evening shift. A fab advert for your brand which I will definitely use again while visiting NY. Thank you, James
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 22. mar. 2024
James, it's fantastic to hear that our welcoming team members at the Fairfield Inn & Suites by Marriott New York Manhattan/Central Park left a lasting impression on your visit. Your commendation about the lady leading the early evening shift is appreciated and so is your intention to return. Your stamp of approval means a lot to us. Thank you, and we await your next visit.

8/10 Udmærket

Charles

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
-
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 21. mar. 2024
Charles, we appreciate your feedback on Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. It's great to hear you've had a pleasant experience. We sincerely hope to welcome you back in the near future for an even more outstanding experience. Thank you.

10/10 Fremragende

Jorge

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service was good the only think is the parking issue
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 17. mar. 2024
Jorge, we are ecstatic to hear about your positive experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We acknowledge your comment about the parking situation and are consistently exploring ways to optimize this aspect. Thank you for your feedback and we can't wait to have you with us again.

10/10 Fremragende

Ned H

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good value. Was close to the venues we were visiting.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 17. mar. 2024
Ned, thank you for choosing Fairfield Inn & Suites by Marriott New York Manhattan/Central Park for your stay. We're thrilled that our location was beneficial for you and you found excellent value. We're looking forward to welcoming you back during your next city visit.

10/10 Fremragende

Brenda

Overnattede 1 nat i februar 2024
Svar fra Customer Service den 9. mar. 2024
Brenda, thank you for choosing Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We are delighted to have met your expectations and look forward to welcoming you once more on your next visit. Safe travels until then.

10/10 Fremragende

Stephen

Overnattede 1 nat i marts 2024
Svar fra Customer Service den 28. mar. 2024
Stephen, it's great to see your perfect rating for Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. It's clear we were able to provide exceptional service during your stay and for that, we're extremely delighted. We eagerly look forward to your return in the future.

8/10 Udmærket

Andrew

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was great staying there
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 5. mar. 2024
Andrew, we are thrilled to hear about your enjoyable stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We appreciate your feedback and hope to welcome you back in the near future for another great experience.

10/10 Fremragende

Meghan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Happy hour! Breakfast!
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 4. mar. 2024
Thank you for the 5/5 rating, Meghan!It's excellent you enjoyed your time at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Fremragende

Stacey

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love the location for the price paid. Walkable to everything we needed.
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 3. mar. 2024
Stacey, it's wonderful to hear how much you enjoyed the value-for-money and convenient location of the Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We're thrilled that everything you needed was within walking distance. We look forward to welcoming you back in the near future.

10/10 Fremragende

Carla

Rejste med familie, Forretningsrejsende
Synes godt om: Faciliteter
From the moment we walked in, the staff was super helpful and friendly. The area is very safe and just a short walk to Columbus Cirlcle or Lincoln Center and Central Park. Great location, comfortable and affordable.
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 3. mar. 2024
Carla, your kind words are appreciated. At Fairfield Inn & Suites by Marriott New York Manhattan/Central Park, we aim to provide exceptional services with the help of our dedicated team members. We're glad you found our location convenient for your visit to Columbus Circle, Lincoln Center, and Central Park. Thank you for highlighting our comfortable facilities and affordability. We look forward to your return visit soon.

10/10 Fremragende

Angela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Adnan den 26. feb. 2024
We are glad to know that you found our services satisfactory and we hope to have the privilege to serve you once again in the near future. In case you require any assistance or have any questions, please do not hesitate to contact us. Hope to see you again soon!

10/10 Fremragende

Donna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We loved this hotel.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 25. feb. 2024
Donna, it's wonderful to hear that you loved your stay at the Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. Your satisfaction is our priority and we hope to welcome you back soon.

8/10 Udmærket

Angela R, Elmira

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel was excellent, there is alot of noise from the steeet, and the elevators are hard to access when you are going to breakfast between 6-9 am. The beds were soft and the room is clean. Overall good stay- bring ear plugs.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 24. feb. 2024
Angela, we are thrilled that Fairfield Inn & Suites by Marriott New York Manhattan/Central Park greatly appealed to you. Your mentions of our comfortable beds and clean rooms certainly warm our hearts. Nonetheless, we acknowledge your feedback about the street noises and rush hour elevator accessibility - we're always seeking ways to enhance our guests' experiences. We are eagerly awaiting your next visit, ensuring it's even more enjoyable.

10/10 Fremragende

Heidi

Overnattede 1 nat i februar 2024
Svar fra Customer Service den 21. mar. 2024
Heidi, thank you for choosing to stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. With the high rating provided, it appears you've had a great time with us. We're pleased to know this and would love to welcome you back for your next trip to New York City. Safe travels!

6/10 Okay

Liaqat

The hotel is efficient and clean. Breakfast is good. The bar is a ripoff. 2 bears cost me $24. Totally unacceptable.
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 20. feb. 2024
Liaqat, it's excellent to learn you found efficiency, cleanliness, and a satisfactory breakfast during your stay. Regarding your experience at the bar, we understand that pricing might have been unexpected. We ensure transparent pricing and adhere to local market rates. We appreciate your feedback and look forward to an opportunity to serve you better in your next visit.

10/10 Fremragende

Jeramiah

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Got a window room and it was a great view of the college next door. Great walk to Central Park and Times Square.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 16. feb. 2024
Jeramiah, it's truly delightful to read about your enjoyable stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We take pride in our prime location with close proximity to Central Park and Times Square. We're thrilled to know your room offered a beautiful view of the neighborhood. We hope to welcome you back for another memorable stay in the future.

10/10 Fremragende

Pierrette

Overnattede 1 nat i februar 2024
Svar fra Customer Service den 22. mar. 2024
Pierrette, it's fantastic to hear you enjoyed your stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. Nothing makes us happier than guests leaving with positive experiences. Thank you for choosing us and we eagerly await your next visit.

10/10 Fremragende

Roxana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel
Overnattede 1 nat i februar 2024
Svar fra Adnan den 11. feb. 2024
Thank you so much for taking the time and providing us with great feedback. Hope to see you again soon!

10/10 Fremragende

Ann

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was nice.and efficient.
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 12. feb. 2024
Ann, thank you for sharing your wonderful experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We're thrilled you found our team members both efficient and pleasant. We hope to welcome you back soon for another enjoyable stay.

10/10 Fremragende

Heidi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were able to check in early. Staff was pleasant. Room is fine.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 6. feb. 2024
Heidi, thank you for your fantastic feedback regarding your stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. Our team members take great pride in offering a pleasant experience for our guests, and it's wonderful to hear that you found your room comfortable. Also, it's our pleasure to accommodate early check-ins when possible, and we're glad this was beneficial for you. We look forward to seeing you again in the future.

10/10 Fremragende

Taylor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
We’d stay here again.
Staff was very friendly, considerate of our needs and knowledgeable about the area. Breakfast was better than expected.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 4. feb. 2024
Taylor, it's wonderful to read about your excellent experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We're thrilled that our team members offered friendly service and practical local information. It's also heartening to hear that our breakfast surpassed your expectations. We can't wait to welcome you back for another enjoyable stay.

10/10 Fremragende

Deborah, Thornhill

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 28. jan. 2024
Thank you for sharing, Deborah!At Fairfield Inn & Suites by Marriott New York Manhattan/Central Park, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Fremragende

paul

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent stay, enjoyed a day walking to Times Square, Rockefeller Centre, St. Patrick’s Cathedral, Columbus square.. Staff answered text messages, provided early check in or would take care of our luggage before/after check in. Breakfast the next morning which was included so convenient. Walked to the Port for our cruise. Thx for memorable stay!
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 5. feb. 2024
Paul, thank you for your glowing review. It's fantastic to hear that you had an excellent stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park and thoroughly enjoyed your day strolling through the iconic sites of the city. We're glad that our team members could assist you via text and facilitate flexible check-in times. The convenience of the included breakfast appears to have added a positive touch to your visit. Remembering your cruise departure from the nearby port certainly paints a wonderful picture of a memorable stay. We appreciate your generous words and look forward to welcoming you back in the future.

10/10 Fremragende

Phyllis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 28. jan. 2024
Thank you for the amazing rating, Phyllis!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park soon!Thanks again for leaving your feedback!

10/10 Fremragende

Jose

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Small room
The room was very small. The closet was too small for my wife and I
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 22. jan. 2024
Jose, it's great to hear that your stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park was a positive experience. We understand that our rooms and closets might not have been spacious as expected. It's a common feature of city-based establishments for optimizing space. Nevertheless, we always strive to provide a comfortable stay. We appreciate your feedback and look forward to seeing you again in the future.

8/10 Udmærket

Christine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent breakfast
Overnattede 2 nætter i januar 2024
Svar fra Customer Service den 19. jan. 2024
Christine, we're thrilled you enjoyed the breakfast at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We take pride in providing our guests with delicious morning options. Thank you for choosing us, and we're looking forward to your next visit.

10/10 Fremragende

Amanda

Rejste med familie, Rejste med partner
Synes godt om: Faciliteter
Very clean. Very helpful start
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 13. jan. 2024
Amanda, thank you for your positive review. We're thrilled to hear that the cleanliness of Fairfield Inn & Suites by Marriott New York Manhattan/Central Park left a good impression on you. It's also wonderful that our team members could be of service and enhance your stay with us. We look forward to seeing you again the next time you're in the city!

6/10 Okay

Richard, New York

Synes godt om: Rengøring
Needs better elevators
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 13. jan. 2024
Richard, thank you for sharing your thoughts. We take all feedback into consideration and appreciate your point on the efficiency of the elevators. Rest assured that we are continually striving to enhance our guest experience. We hope you'll consider staying with us again in the future.

10/10 Fremragende

Peggy

Rejste med familie, Forretningsrejsende
Synes godt om: Faciliteter
The front desk personnel were friendly and helpful. Hotel clean and safe and in a good location. We were going to Mount Sinai West so the location was perfect.
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 13. jan. 2024
Peggy, it's delightful to hear that you appreciated the friendly assistance from our colleagues at the front desk, as well as the cleanliness and safety of Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We're glad to know that our location was optimal for your visit to Mount Sinai West. We hope to welcome you back whenever your travels next bring you to Manhattan.

10/10 Fremragende

BETH

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Welcoming staff, the staff also provided me with detailed information on my stay. clean room. Quiet lobby. No complaints. Will definitely stay here again.
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 13. jan. 2024
Beth, it's a joy to hear such positive remarks about your stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We take pride in our attentive team members and their commitment to guest satisfaction. Knowing that you found your room clean and our lobby peaceful is greatly encouraging. It's delightful to learn that you would consider staying with us again. We eagerly await your next visit!

2/10 Forfærdeligt

Michelle, River Forest

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed here because my daughter was performing at Lincoln Center. This was the most convenient and walkable hotel. This was the most uninviting and unwelcoming hotel. The guests are extremely unfriendly and the majority are European. The elevators are extremely slow and tiny. I do not recommend this hotel. Housekeeping was extremely rude!! We had to ask 8 times for towels. I explained to the housekeeper that we had 4 adults staying in the rooms, so that we needed four complete sets. She became extremely argumentative and refused to provided us with the accurate number of towels!! I have never been treated so rudely by hotel staff. This hotel was outrageously expensive for the bare to minimum service. DO NOT STAY HERE!!!!
Overnattede 2 nætter i december 2023
Svar fra Adnan den 30. dec. 2023
Dear Michelle, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

6/10 Okay

Michelle, River Forest

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overpriced hotel. For a four day stay, housekeeping was not completed for two days. This was very inconvient. The elevator situation is a complete nightmare, slow, small and tiny. The wait time may be 30 minutes or more. The hotel is old and amenities are antiquated, yet the price is very high. Most of the staff is unaccommodating and unfriendly. I would not recommend this hotel for a POC. There were several unfriendly stares from foreign tourists throughout the whole visit. There is a dangerous lack of diversity in hotel guest and my daughter stated several times that she felt scared. Unwelcoming and unfriendly atmosphere cultivated by most, not all, of the staff.
Overnattede 3 nætter i december 2023
Svar fra Customer Service den 31. dec. 2023
Michelle, we regret to hear that certain aspects of your stay did not meet your expectations. We apologize for any discomfort you encountered during your stay, including your experiences with housekeeping and wait times for our elevators. We aim to provide a welcoming environment for all guests and are disheartened to hear that you and your daughter felt otherwise. Please be assured that we value feedback from all our guests and are committed to making the necessary improvements for a better experience in the future. Thank you for your time and for bringing these matters to our attention.

6/10 Okay

Heather

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Customer Service den 17. dec. 2023
Thank you for the feedback, Heather.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.