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Anmeldelser af Fontainebleau Miami Beach

4.5 out of 5
Fontainebleau Miami Beach
4441 Collins Avenue, Miami Beach, FL

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 2477 af i alt 5465 anmeldelser" "
Bedømmelse på 8 − Udmærket. 880 af i alt 5465 anmeldelser" "
Bedømmelse på 6 − Okay. 779 af i alt 5465 anmeldelser" "
Bedømmelse på 4 − Dårligt. 547 af i alt 5465 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 782 af i alt 5465 anmeldelser" "

8,0/10

Rengøring

7,6/10

Service og personale

8,0/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Thomas

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i december 2023
Svar fra Scott den 8. jan. 2024
Hi Thomas,We are very grateful that you recently stayed at Fontainebleau Miami Beach and took the time to write a review.Thank you so much for taking time out of your day to share feedback from your most recent experience at our hotel. We are slightly disappointed that we failed to exceed your expectations. We aim to deliver a 5-star experience to all of our guests, and it appears in your rating that we fell short of that.Our team is always looking to improve and we hope your next visit can be much better. Best Regards,ScottFontainebleau Miami Beach Guest Services

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Octavia den 16. nov. 2023
Dear Guest,We sincerely appreciate you taking the time to provide us this wonderful review of your stay. Having you here was a true pleasure. Your rating clearly shows that you had a fantastic stay, and we are happy to hear that we were able to meet your needs above and beyond. Our primary objective is to ensure that each visitor has an unforgettable stay, and we are pleased that you experienced that during your visit.We are looking forward to having you with us on your next visit to Miami.Kind RegardsOctaviaFontainebleau Guest Services.

6/10 Okay

Jens

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Dyrt og dejligt,
Unik beliggenhed på mid beach. Fantastisk udsigt fra de fire tårne med terrasser og rummelige værelser.
Overnattede 10 nætter i oktober 2023
Svar fra Scott den 24. okt. 2023
Hi Jens, Thank you for visiting Fontainebleau Miami Beach as your holiday destination, we were thrilled to have you with us. Thank you so much for taking time out of your day to share feedback from your most recent experience at our hotel. We are glad that our views and location did impress you during your visit. We are slightly disappointed we failed to exceed your expectations. We aim to do better and offer a 5-star experience.We hope to see you again soon.Kindest Regards,ScottFontainebleau Miami Beach Guest Services

10/10 Fremragende

Rashidah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I really enjoyed the ambiance. The music, the heated pools, and the staff. Everyone was pleasant and easy to approach. For a holiday weekend it was easy going. The hotel was family friendly. The only downside was the pools closed early but everything was amazing.
Overnattede 2 nætter i maj 2024

6/10 Okay

John

Synes godt om: Rengøring
It’s over rated. And rooms are out dated 13 dollars for bottle of water.
Overnattede 3 nætter i maj 2024

2/10 Forfærdeligt

Natalie

Rejste med familie
Synes ikke om: Rengøring, service og personale
Very rude staff
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Antoine

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved everything honestly about my stay!
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Jennifer

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect stay! Staff and service were pleasant. A lot to do, but can get pricy. They have many amenities, restaurants, and nightlife to choose from!
Overnattede 4 nætter i maj 2024

10/10 Fremragende

abraham jamil

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome place like a resort
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Scott

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Serge

Rejste i en gruppe
It sucked
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Thierry

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very professional
Overnattede 3 nætter i maj 2024

2/10 Forfærdeligt

Alexander

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Attention to details, safety very poor. Got stock in the elevator for 35 minutes I had to call 911 for help. The hotel response is very slow. Got no call from the hotel management until I call my self. I will never stay there again
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Valerie, miami

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great Hotel, great service . Very pricey but its South Beach ! Wish they had a kids club. But definitly one of the best in the area. Valoulou
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Edward, Mayfield Heights

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very happy
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Aubrey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place to stay.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Melissa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I really enjoyed this property. I will definitely be back multiple pools, great room, balcony overlooking ocean and bay.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Monique

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great. Love the amenities, staff were wonderful & helpful. Best hotel I’ve stayed in Miami. It has everything
Overnattede 4 nætter i maj 2024

6/10 Okay

Seham, Mason

Rejste med familie
Synes godt om: Faciliteter
We had to walk a lot to get to Our room , because it’s so far away from the lobby and the beach .
Overnattede 2 nætter i maj 2024
Svar fra Selim den 24. maj 2024
Dear Seham, Thank you for your feedback. We hope to see you soon.

6/10 Okay

Steven, Dallas

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Very expensive
Overnattede 3 nætter i maj 2024
Svar fra Selim den 24. maj 2024
Dear Steven, Thank you for your feedback. We hope to see you soon.

10/10 Fremragende

Nour

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed at the fontainebleau for three nights and had a really good experience. The dining options are excellent, even if a little pricy. The pool area and the beach were very nice. The room was clean with a beautiful view. The only thing I can somewhat critique is that the WiFi wasn't very good. But overall we loved it and would definitely go back.
Overnattede 3 nætter i maj 2024
Svar fra Selim den 24. maj 2024
Dear Nour,We are happy to hear you enjoyed the stay at Fontainebleau Miami Beach. We are delighted to hear that you enjoyed your stay We are committed to providing all our guests with five-star service and we hope to have the pleasure of welcoming you back soon.

10/10 Fremragende

Veronica

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
As always hotel is gorgeous - my only issue was at check out. We were told all desks are manned 24 hours a day. We planned our check out with our Lyft ride and guess what no one was at the desk in the Tressor Tower at 345am. We had to run all the way to the main lobby to check out and then run all the way back hoping our previously scheduled Lyft would not leave. Again this was annoying as they do not have enough staff to cover the 24 hour policy.
Overnattede 3 nætter i maj 2024
Svar fra Selim den 24. maj 2024
Dear Veronica, We are thrilled to hear that your stay was enjoyable and that you found our service to be exceptional. Our team strives to provide the best possible experience for all of our guests, and it's wonderful to see that our efforts have paid off. Your feedback is greatly appreciated and we hope to have the pleasure of hosting you again in the near future.

8/10 Udmærket

Brianna

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

6/10 Okay

chuyi

Overnattede 3 nætter i maj 2024
Svar fra Selim den 24. maj 2024
Dear Chuyi, Thank you for your feedback. We hope to see you soon.

2/10 Forfærdeligt

Rozalia Elena, Mico

Rejste med partner
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Bad experience with one of the pool staff members. An incident in which I faced discrimination ruined my vacation. I reported it with the front desk and someone was supposed to call me to settle the issue. Of course I never received a call. Don’t stay here.
Overnattede 5 nætter i maj 2024
Svar fra Selim den 24. maj 2024
Dear Rozalia Elena, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Dårligt

Chantal

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
Upon checking in my room was dirty with hair in the shower and on the bed. I called house keeping and when they arrived the lady proceeded to argue with me that the hair was not a big deal! The patio I paid for was dirty as well. For all that money I expected more. Will not stay there again or recommend it to anyone. Also, the way they set up the cabanas on the beach blocks everyone else’s view. All the money I spent and we were stuck looking at the back of a cabana. Unexpected and ridiculous. They need to do better.
Overnattede 3 nætter i maj 2024
Svar fra Maried den 23. maj 2024
Dear Chantal, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future

10/10 Fremragende

SALEM

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was amazing
Overnattede 2 nætter i maj 2024
Svar fra Maried den 23. maj 2024
Dear Salem, Thank you for taking the time to leave us your feedback, it would be our pleasure to welcome you once again!

10/10 Fremragende

Dessarae

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
🏆
Overnattede 2 nætter i maj 2024
Svar fra Maried den 23. maj 2024
Dear Dessarae, Thank you for taking the time to leave us your feedback, it would be our pleasure to welcome you once again!

10/10 Fremragende

Jrose

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice pool
Overnattede 3 nætter i april 2024
Svar fra Maried den 23. maj 2024
Dear Jrose,Thank you for taking the time to leave us your feedback, it would be our pleasure to welcome you once again!

10/10 Fremragende

Tigran

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
amazing
Overnattede 7 nætter i april 2024
Svar fra Maried den 23. maj 2024
Dear Tigran, Thank you for taking the time to leave us your feedback, it would be our pleasure to welcome you once again!

2/10 Forfærdeligt

Krzysztof

Rejste med familie
Synes ikke om: Service og personale
We were meaning to celebrate mother's day at the Fontainebleau with our 85-year-old mama. What a mistake! We took mama to the italian place right on premises, where she was vomited-on! Happens, right? Even on mother's day. Mama was terribly embarrassed, as if this was somehow her fault, but she did have to walk across the entire hotel (a 20-minute walk across the lobby and all public spaces) back to her room. She promptly requested the laundry service for all her garments as the staff at the restaurant told her the hotel would take care of her. Well, it did! The next day she received her washed belongings (they were returned in a shoebox-sized box) and a bill: for nearly $400!!! Mama was embarrassed by being vomited-on and she was embarrassed by the bill, so we didn't notice the charge until after check-out. Had we noticed, we might have asked if the hotel hand-washed her garments or if they were sanitized and disinfected through some elaborate and extremely costly process. Because a load of laundry should not cost $400 at Fontainbleau or anywhere else in the world. That is outrageous to the highest degree. Considering the circumstances of why mama needed to get her laundry done, we would have expected an apology from the hotel, or an invitation back to the restaurant for a compensatory meal. Fontainbleau is an otherwise-fine hotel, but we will never be back and would not recommend staying there.
Overnattede 3 nætter i maj 2024
Svar fra Maried den 23. maj 2024
Dear Krzysztof, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future

10/10 Fremragende

Murianne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Spent a night here! Hubby and I really enjoyed our stay! Staff was so amazing!
Overnattede 1 nat i maj 2024
Svar fra Sebastian den 22. maj 2024
Thank you very much for your positive feedback about your visit. I am very delighted to hear that you enjoyed your stay here. Your compliments about our friendly team are greatly appreciated. Thank you once morefor your commendation and we look forward to welcoming you soon!

10/10 Fremragende

SALEM

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was perfect
Overnattede 1 nat i maj 2024
Svar fra Maried den 23. maj 2024
Dear Salem, Thank you for your feedback. We hope to see you soon.

10/10 Fremragende

Francois

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024
Svar fra Sebastian den 23. maj 2024
Thank you very much for your positive feedback about your visit. I am very glad to hear that you enjoyed your stay here. Thank you once more for your commendation and I look forward to welcoming you soon.kindly regardsSebastian Guest ServicesFontainebleau Miami Beach

10/10 Fremragende

Sultan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One of the most beautiful hotels i have ever been
Overnattede 1 nat i maj 2024
Svar fra Sebastian den 22. maj 2024
Thank you very much for your positive feedback about your visit. I am very delighted to hear that you enjoyed your stay there. We do very much appreciateyour recommendation and it would be our pleasure to welcome you once again.

10/10 Fremragende

Oshar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Sebastian den 22. maj 2024
Thank you very much for your positive feedback about your visit. We do very much appreciate your recommendation and it would be our pleasure to welcome you once again!Kindly Regards, SebastianGuest ServicesFontainebleau Miami Beach

10/10 Fremragende

Alan David Arroyo Chávez

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Hay que considerar que el estacionamiento no está incluido y es muy caro Aprox 68 dlls
Overnattede 1 nat i maj 2024
Svar fra Sebastian den 22. maj 2024
Thank you for taking the time to write a review. I’m sincerely sorry to hear you were let down by our Valet service. We take customer feedback like this very seriously and your comments have been passed on to the Valet staff to be addressed. We hope that you will give us another chance and return for a more pleasurable experience.

10/10 Fremragende

Lucas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love all the pool options, staff friendliness, and room size.
Overnattede 4 nætter i maj 2024
Svar fra Selim den 21. maj 2024
Dear Lucas, Your feedback is invaluable to us. Thank you for sharing your experience at Fontainebleau Miami Beach. We're thrilled that you enjoyed the pool, the friendly staff, and the spacious rooms. Your kind words mean a lot to us, and we can't wait to welcome you back soon!

6/10 Okay

Wisam

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Rude staff
Overnattede 8 nætter i april 2024
Svar fra Selim den 21. maj 2024
Dear Wisam, We sincerely apologize if the staff were rude to you. All our guests deserve a quality stay and a fantastic experience. We will take actions that can help us prevent this scenario in the future and make positive changes that can change our perception. Thank you again for sharing your opinion with us.

8/10 Udmærket

Maria cecelia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Beautiful place
Overnattede 1 nat i maj 2024
Svar fra Selim den 21. maj 2024
Dear Maria Cecelia, Thank you for sharing your experience at Fontainebleau Miami Beach. We are thrilled to learn that your stay was exceptional and that you were able to fully relax and unwind. It is our mission to provide every guest with a memorable and exceptional experience, and we are pleased that we delivered five-star service to you. Thank you for choosing Fontainebleau Miami Beach for your stay, and we eagerly anticipate the opportunity to host you again in the future.

10/10 Fremragende

jessica

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in was sooooo much better than my first time last wk. Jennifer in front desk was accommodating and professional
Overnattede 1 nat i maj 2024
Svar fra Selim den 21. maj 2024
Dear Jessica, Thank you for sharing your experience at Fontainebleau Miami Beach. We are elated to hear that your stay was excellent and that you could fully unwind and relax. Our mission is to provide you with a memorable and exceptional experience, and we have succeeded in delivering a five-star service. Thank you for choosing Fontainebleau Miami Beach for your stay, and we hope to have the pleasure of hosting you again in the future.

2/10 Forfærdeligt

Moh'd

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
.
Overnattede 1 nat i maj 2024
Svar fra Maried den 21. maj 2024
Dear Moh'd, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Forfærdeligt

Maria

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unsatisfactory service
Overnattede 1 nat i maj 2024
Svar fra Maried den 21. maj 2024
Dear Maria, Thank you for taking the time to share your comments with us. We are sorry that we were not able to meet your expectations during your recent visit. Our aim is always to provide our guests with a high quality and luxurious experience and we regret that we failed on this occasion. Your comments help us improve in all areas. We hope to have the opportunity to provide you with a better experience in the future.

2/10 Forfærdeligt

Maria

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unsatisfied service
Overnattede 2 nætter i maj 2024
Svar fra Maried den 21. maj 2024
Dear Maria, Thank you for choosing Fontainebleau Miami Beach for your recent stay. We want to express our sincere apologies for any inconvenience you experienced due to the lack of service. Providing a high-quality experience and ensuring a pleasant stay for all our guests is our top priority, and we regret not meeting your expectations. Thank you for your feedback.

8/10 Udmærket

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good resort
Overnattede 4 nætter i februar 2024
Svar fra Maried den 21. maj 2024
Dear Peter,Thank you for taking the time to write a review. Your opinion is highly valued by us.We look forward to welcoming you back soon.Best Regards,

10/10 Fremragende

Tamera Renee

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My love for the fontainebleau grows with every stay. The staff is always very respectful and helpful. The cleanliness, and atmosphere is always impeccable. The resort being right off the beach is always a big plus and the pool area is always super clean and fun! Only place I will stay at Miami Beach. Definitely returning
Overnattede 2 nætter i maj 2024
Svar fra Selim den 21. maj 2024
Dear Tamera Renee, We are absolutely thrilled to have received your comments! We are delighted to hear that you found our property exceptionally clean, with attentive staff who are always ready to lend a helping hand. We are overjoyed that our daily attendant provided fantastic service and fulfilled all your needs. We eagerly look forward to welcoming you back soon and are confident that your next visit will be your best yet. With our vast range of amenities, you'll have everything you need to enjoy a truly unforgettable experience.

10/10 Fremragende

Taylor

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a great experience, best trip I’ve ever taken. I’ll definitely be back.
Overnattede 4 nætter i maj 2024
Svar fra Selim den 20. maj 2024
Dear Taylor, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and a quality experience for all our guests is our top priority, and we are thrilled to know that we are succeeding. Your feedback is truly valuable to us. Thank you once again.

10/10 Fremragende

Lizaveta

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Selim den 21. maj 2024
Dear Lizaveta, Thank you for your feedback. We hope to see you soon.

10/10 Fremragende

Urmi

Loved it
Overnattede 2 nætter i maj 2024
Svar fra Selim den 20. maj 2024
Dear Urmi, We are delighted to hear that you enjoyed your stay We are committed to providing all our guests with five-star service and we hope to have the pleasure of welcoming you back soon.

10/10 Fremragende

Caran

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Only complaint was the water takes a while to get hot.
Overnattede 4 nætter i maj 2024
Svar fra Selim den 20. maj 2024
Dear Caran, Thank you for your feedback. We hope to see you soon.