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Anmeldelser af Sofitel London Heathrow

5 out of 5
Sofitel London Heathrow
Terminal 5, London Heathrow Airport, West Drayton, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 1763 af i alt 2842 anmeldelser" "
Bedømmelse på 8 − Udmærket. 609 af i alt 2842 anmeldelser" "
Bedømmelse på 6 − Okay. 253 af i alt 2842 anmeldelser" "
Bedømmelse på 4 − Dårligt. 114 af i alt 2842 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 103 af i alt 2842 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Lissi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Alessandro Mortillaro den 20. nov. 2023
Dear Lissi,Thank you for your recent review. We do hope you enjoyed your stay with us. And we look forward to welcoming you back soon.Kind regardsAlessandro MortillaroGeneral Manager

10/10 Fremragende

Thomas

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2023
Svar fra Alessandro Mortillaro den 5. jun. 2023
Dear Thomas, Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 Fremragende

Berit

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Var et overnight stay i Heathrow. I gåafstand til terminal 5.
Overnattede 1 nat i april 2023
Svar fra Alessandro Mortillaro den 22. apr. 2023
Dear Berit, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2023
Svar fra Alessandro Mortillaro den 23. feb. 2023
Dear guest, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 Fremragende

Brian

Overnattede 1 nat i oktober 2022
Svar fra Alessandro Mortillaro den 19. okt. 2022
Dear Brian, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.

10/10 Fremragende

Lene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel med meget nem adgang til terminal 5 og Heathrow ekspressen
Overnattede 1 nat i juli 2022
Svar fra Alessandro Mortillaro den 15. jul. 2022
Dear Lene, Thanks for your review, we are pleased you enjoyed your overall recent stay. Kind regards. Alessandro Mortillaro General Manager.

6/10 Okay

Johnny

Overnattede 1 nat i april 2022
Svar fra Guest Relations Team den 2. maj 2022
Dear Valuable Guest, Many thanks for sharing your experience and constructive feedback following your stay with us. On behalf of the entire team please accept our apologies for a less satisfactory experience and rest assured that we will follow up on your notes. We hope to have another opportunity to welcome you back and make it right for you. Best Regards

8/10 Udmærket

Nina

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
The hotel is convenient only 5 min walk from Heathrow Terminal 5 arrival. Service is great - very friendly and helpful staff. Furniture is a bit old especially in the restaurant. Good hotel for business or lay over.
Overnattede 1 nat i januar 2022

10/10 Fremragende

Ricky

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Quick and easy check in and also very convenient for T5
Overnattede 1 nat i april 2024

8/10 Udmærket

Derrick

Everything was great except the restaurant did not honor my dinner reservation when my flight was late. Less than an hour late.
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 16. apr. 2024
Dear Derrick, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Helen

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property had all I needed, and I appreciated the complementary mini bar. Scales to weigh luggage somewhere would be useful.
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 16. apr. 2024
Dear Helen, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Udmærket

Yuanyuan

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 16. apr. 2024
Dear Yuanyuan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Noel

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
An excellent hotel: very comfortable room and good dining options. The hotel is ideal for flight connections at Terminal 5.
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 14. apr. 2024
Dear Noel, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Udmærket

James, Miami

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 14. apr. 2024
Dear James, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Richard, Port Hueneme

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel, convenient, clean, and quiet. This is the place to book if you have an overnight layover between flights. Oh, and good food too!
Overnattede 1 nat i marts 2024

10/10 Fremragende

Jessica

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 14. apr. 2024
Dear Jessica, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Udmærket

Mark, Surrey

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Helpful staff good but i had another traveller come in to the room as one of the he receptionist double booked the room that I was in. This should not happen and direction could be clearer to get to the hotel on the site.
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 12. apr. 2024
Dear Mark, Thank you for your recent review. I am disappointed we did not meet your expectation during your recent stay with us. Rest assured I have raised this with the Front of House Manager, to review your comment with their team to better understand how the double booking occurred and to ensure this is not repeated. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Patrick

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ok
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 11. apr. 2024
Dear Patrick, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Gregory, Craigavon

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Only a short walk from terminal 5 arrivals which was very convenient. I found the room & bathroom very clean with the room being very suitable for the business user as all the connection facilities are there. I stayed here as I was checking in for another flight the following morning, which I guess is what most of their guests do. Hotel recommended.
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 10. apr. 2024
Dear Gregory, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Gail

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely accommodation and international restaurant and walkable to Terminal 5 LHR
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 10. apr. 2024
Dear Gail, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Denise

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed here several times before flying out from terminal 5. It’s so convenient just a short walk from the terminal. Rooms are clean and well equipped and the breakfast is vast. Parking on site is expensive, but you pay for the convenience.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 10. apr. 2024
Dear Denise, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 Okay

Christina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
It was very difficult to find this hotel. They should send guests a map before check in. I also booked two rooms together at the same time under my expedia account and the rooms were nowhere near each other, that was confusing.
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 10. apr. 2024
Dear Christina, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

2/10 Forfærdeligt

Ronald

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter
I made a mistake on the dates by a day. My bad. St check- in, they offered me a downgrade from our 3-day Prestige Suite booking at the same price. Remarkably, tried to argue that I couldn’t even get the room I paid for after the first ( erroneous) day. My booking started the next day but I couldn’t get the room I paid for!!! Then they lost our stuff, including the personal belongings of a high-ranking staff member of a well known bank and her business laptop which they insisted to put in their safe because the room safe didn’t work but then just left all the belongings out including credit cards, overnight. The day manager refused to accept responsibility for the night manager. “ We don’t share responsibilities “ Never ever again!
Overnattede 2 nætter i april 2024
Svar fra Mohammed Serhan den 9. apr. 2024
Dear Ronald, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

8/10 Udmærket

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked the fact that the Hotel was accessible by walking from Heathrow Terminal. It is a bit of a long walk (approx. 10 to 15 minutes) but it still was great that we didn't need to find any taxi or public transporation to access the Hotel. The room interior was a bit dated and we had an issue with not being able to charge our cell phones. This was rectified with a call to the front desk and a nice maintenance man came and fixed our electrical issue and gave us a plug in charger for UK outlets so we could charge our phones. The breakfast buffet was top notch with so many choices and high quality items that there was no way you would ever be able to try everything. Also there was an omelet bar where you could get custom omelets made for you. The price per nice was a bit price $200 USD per night but we were happy overall. Also the hotel room was quite well insulated and the beds very comfy. We did not hear any airport noise during our stay at the Hotel.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 8. apr. 2024
Dear Michael, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Udmærket

Sunil

Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 9. apr. 2024
Dear Sunil, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Yesenia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The front desk customer service is excellent, breakfast is lacking options and the housekeeping is not doing proper job, there was not toilet paper in the bathroom , they didn’t replace the last customer use of toilet paper not toiletries either! I wonder if they even cleaned the bathroom at all or Theron for that matter … I guess they only changed the sheets if I was lucky, and that was it !
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 8. apr. 2024
Dear Yesenia, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, especially with Housekeeping; reiterating the importance of ensuring the bedroom and bathroom are to the highest standards. As we aim to work on the issues you have highlighted. With regards to our breakfast, we have made extensive changes and enhancements to the offering, catering to all guests needs. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

2/10 Forfærdeligt

Natasha, Brockenhurst

Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter
We had booked a family room so that we could go straight to our very early flight and were travelling with two young children. We went to our room to find that it only had one double bed which was covered in rose petals and towel swans spelling out ‘love’ very nice but obviously intended for us. We went back to reception, just thinking they would correct the mistake but no, they insisted it was a family room. In the end I had to take a picture of the room for them to believe us. We were then told that housekeeping would sort it out. It took three more visits to reception for us to get one not two beds made up. At 11.55 we gave up as we had to go to bed. At this point to be fair they did offer to move our room but our children were asleep and it was too late. Three hours of nightmare lack of service from a gentleman who said that he was the manager. The restaurant staff were very nice but to be honest we were not planning to take two little children out to eat at 9.30, we only did so because there was no-where we can sit in the room.
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 8. apr. 2024
Dear Natasha, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Christopher

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Although only stopping for one night, our stay was very relaxing and memorable start to our holiday experience.
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 8. apr. 2024
Dear Christopher, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Gerardo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fabusolo
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 8. apr. 2024
Dear Gerardo, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Udmærket

darren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 8. apr. 2024
Dear Darren, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

6/10 Okay

Lynn

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
They had my reservation for the next month despite me clearly having email confirmation. The receptionist, Olya, was lovely and sorted it out. The manager however was extremely rude
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 8. apr. 2024
Dear Lynn, Thank you for your recent review. I am sorry to hear there was an issue with the booking, but glad to know Olya sorted this out. I will of course discuss this further with the manager of duty.We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Carin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location is unbeatable if you're flying out of Terminal 5. The breakfast buffet was very nice too with a variety of selection.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 8. apr. 2024
Dear Carin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

ronald

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good access to terminal 5.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 4. apr. 2024
Dear Ronald, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Udmærket

Amanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 3. apr. 2024
Dear Amanda, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Elaine

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location for T5, room soundproof from traffic and aeroplanes. Room facilities spot on. Definitely stay again if travelling from t5
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 4. apr. 2024
Dear Elaine, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Tim

Rejste med familie
Very fast check in and received an upgrade also. Thanks
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 3. apr. 2024
Dear Tim, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Lauren

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay at. Very clean and comfortable. Friendly staff. Stayed here after British Airways canceled our flight home.
Svar fra Mohammed Serhan den 3. apr. 2024
Dear Lauren, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Abdul Gamal

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel, very convenient but disappointing room service food. Could have gotten better at a road side cafe. Apart from that an excellent hotel
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 2. apr. 2024
Dear Abdul Gamal, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

10/10 Fremragende

Claudio, North Miami

Forretningsrejsende
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect place when connecting in terminal 5!
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 2. apr. 2024
Dear Claudio, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Ana

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great service, location, amenities
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 2. apr. 2024
Dear Ana, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Jesus

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
lovely staff, great location if you have a super early flight with kids
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 2. apr. 2024
Dear Jesus, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

8/10 Udmærket

Susan

Very handy for terminal 5. Bathroom door wouldn’t shut without a hefty slam and sink cracked. Nicest sheets out of four hotels we stayed in
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 28. mar. 2024
Dear Susan, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Anthea

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was very convenient location for access to the terminal. Just a short inside walk to Heathrow terminal 5. Exceptional services with friendly, helpful staff. Definitely a luxury hotel that contributed to the ease of trip departure.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 28. mar. 2024
Dear Anthea, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Sean

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice facility righ at terminal 5 with one of the best breakfast buffets you will find anywhere. Only minor complaint is a pack of usb charging options on the nightstands
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 27. mar. 2024
Dear Sean, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Kevin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the terminal 5 access and then the train to terminal 3 in the am. Staff helped me navigate that- thanks. The staff on the tube were awful
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 27. mar. 2024
Dear Kevin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Ranjit, Ilford

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, restaurant very busy and staff can appear uninterested, however food was good
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 26. mar. 2024
Dear Ranjit, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Sergio

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
If you are in transit at Heathrow terminal 5 and need to spend the night this is the hotel for you. Beautiful property with gorgeous rooms and excellent restaurants.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 25. mar. 2024
Dear Sergio, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Gillian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ignisi at reception was absolutely amazing, extremely helpful after we booked the hitel on arrival Thank you Ignisi so much for making our difficult day/night of travelling a much better experience… your friendliness is exactly what we needed
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 25. mar. 2024
Dear Gillian, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

4/10 Dårligt

Kevin

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Stayed here previously and hotel beginning to show its age. The taps to our sink were loose and almost falling off. The route to terminal 5 should be made easier, rather than having to use two different elevators.
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 27. mar. 2024
Dear Kevin, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. We have plans to begin renovations of the hotel this year, which we are very excited to bring our property to the desired standards our guests expect. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Ghassan, SAN DIEGO

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
excellent
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 25. mar. 2024
Dear Ghassan, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager