After reading the reviews, I thought I’d take a chance as some were fine. We knew we had to pay a large damage deposit and there was no check in desk but we wanted somewhere close to the O2 for a concert.
When we arrived at our destination I rang as instructed and was sent the email to pay the deposit. I immediately rang them back, after transferring the sum, to check in and was told (after trying several times to get through and being cut off) that there was a problem with the accommodation and I was being ‘upgraded’ to the Aldgate apartments. I tried to explain that this was completely unsuitable for our needs as it was 4 miles north west of where we wanted to be and a 30 minute taxi ride away but they were adamant that I had to accept it. I told them no and insisted I wanted to cancel and get a refund instead. I was told that if I went on the Hotels.com website I’d be able to do this. Initially I was unable to cancel as the booking was already supposedly in progress.
Eventually, after 2 days, I managed to get through to a live agent who was really helpful and managed to get me a refund. The whole situation was at the time, and has since been, extremely stressful and costly as my new accommodation in London was considerably more.
I doubt Stay Inn even have rooms in Greenwich or they totally overbook knowing people will ignore the reviews to get an apartment close to the venue and are then obliged to move location having no other choice.
Be warned!
