We have stayed at 3 Melia hotels in the past 3 months, and this stay was rather disappointing. We booked a room which detailed it would include a double bed. Upon arrival to the room it had two single beds. I went down to reception and the staff were insisting this was normal of the type of room we booked. If so, why did it say ‘double bed’ on the booking?
The room was changed and we had a nice evening in Liverpool. However, we were woken at 8:30am by construction workers hammering into the wall of our room, when I looked outside the worker was actually stood between me and the window drilling into the wall. When we mentioned this at checkout, the reception staff insisted they had no idea where and when construction would be taking place. If we had known this would be the case, we would not have stayed as were seeking a relaxing stay.
Overall, whilst the facilities were great as always, this stay in particular has let us down.
