Overnatningsstedets facade

Anmeldelser af Quality Inn Lexington -Horse Park

2.5 out of 5
Quality Inn Lexington -Horse Park
1938 Stanton Way, Bldg A, Lexington, KY

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 502 af i alt 975 anmeldelser" "
Bedømmelse på 8 − Udmærket. 267 af i alt 975 anmeldelser" "
Bedømmelse på 6 − Okay. 111 af i alt 975 anmeldelser" "
Bedømmelse på 4 − Dårligt. 55 af i alt 975 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 40 af i alt 975 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

7,8/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Bailey

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The bed was super comfy, but the shower sounded like it might fall in. The floor in the shower kept popping and just wasn’t sturdy.
Overnattede 1 nat i maj 2024
Svar fra Hope den 26. maj 2024
Bailey thank you for letting us know about the issues with the shower in your room, we have informed Maintenace so we can fix these issues. We appreciate your feedback and hope you stay again

8/10 Udmærket

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bed was comfortable. No hot breakfast. Cracker Barrel was close by.
Overnattede 1 nat i maj 2024
Svar fra Hope den 26. maj 2024
Thank you for the feedback about our breakfast and beds. We hope you will stay again

8/10 Udmærket

Sable

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Hope den 26. maj 2024
Thank you Sable!

10/10 Fremragende

Craig

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ease of check in.
Overnattede 1 nat i maj 2024
Svar fra Hope den 24. maj 2024
Thank you Craig! Glad to hear check in was easy and pleasant! We hope to see you again

8/10 Udmærket

Jeffrey

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Older remodeled property. Nice lobby and rooms. Very friendly staff. Nothing special. Good value. We would definitely stay again.
Overnattede 1 nat i maj 2024
Svar fra Hope den 24. maj 2024
Jeffrey, thank you for your feedback we hope to see you again

8/10 Udmærket

Daniel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a good property. Clean, lovley staff, righg near resteraunts as well
Overnattede 1 nat i maj 2024
Svar fra Hope den 20. maj 2024
Daniel, we appreciate your feedback and do hope you stay with us again!

10/10 Fremragende

Vicki, Dunn

Rejste med partner
Synes godt om: Rengøring, service og personale
It’s a clean budget motel
Overnattede 1 nat i maj 2024
Svar fra Hope den 16. maj 2024
Thank you for you feedback Vicki!

10/10 Fremragende

Katherine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice and great price.
Overnattede 1 nat i maj 2024
Svar fra Hope den 13. maj 2024
Thank you Katherine! We hope you come back soon!

8/10 Udmærket

Cory

Synes godt om: Rengøring
Synes ikke om: Service og personale
.
Overnattede 1 nat i maj 2024
Svar fra Hope den 13. maj 2024
Thank you Cory!

10/10 Fremragende

Vicki, Dunn

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice clean budget hotel. Comfortable bed
Overnattede 1 nat i maj 2024
Svar fra Hope den 11. maj 2024
Thank you Vicki, we appreciate your feedback and hope you stay with us again!

10/10 Fremragende

Wayne

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 1 nat i april 2024
Svar fra Hope den 11. maj 2024
Thank you Wayne! We hope you stay again!

10/10 Fremragende

Lawrence

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay convenient location to stadium.
Overnattede 1 nat i maj 2024
Svar fra Hope den 11. maj 2024
Thank you Lawrence! We are pleased to hear you enjoyed your stay with us!

6/10 Okay

Terri

I found it noisy the first evening and over all appeared a bit unkept. Staff friendly. Many outlets in the room did not work. Missing light bulbs. And refrigerator froze all purchased food items. I requested a credit for the food items ruined however was told not able to as I booked thru 3rd party.
Overnattede 3 nætter i maj 2024
Svar fra Hope den 11. maj 2024
Terri, I am sorry to hear of the issues you gad with your stay. We appreciate your feedback about hotel conditions and the issues with your rooms outlets and the fridge being on to cold of a setting. Management has been informed of these issue to ensure they are corrected for future stays. I do apologize for not being able to credit your food loss and hope you will stay again so we have a chance to make things right.

10/10 Fremragende

Stephen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was great free breakfast wasn't much
Overnattede 2 nætter i maj 2024
Svar fra Hope den 11. maj 2024
Thank you for the feedback Stephen, we appreciate it!

8/10 Udmærket

David

Synes godt om: Rengøring
Overnattede 3 nætter i april 2024
Svar fra Hope den 11. maj 2024
Thank you David!

10/10 Fremragende

Brandi, Jonesboro

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Right off highway, huge room, quality toiletries
Overnattede 1 nat i maj 2024
Svar fra Hope den 6. maj 2024
Thank you Brandi! We are pleased to hear you enjoyed your stay and we hope to see you again!

10/10 Fremragende

Carol

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I booked on lined for the current night, not realizing that I did not double check the date, and was booked for the next night, not the current night, when I checked in the girl at the counter was so kind and helpful, I can't begin to tell you how nice she was. We had been traveling all day, and she could have turned us away, but she went the extra mile to correct my mistake. I wish that more people had her work ethic, I would gladly recommend this hotel.
Overnattede 1 nat i april 2024
Svar fra Hope den 6. maj 2024
CarolThank you so much for taking the time to share your experience with us! We're delighted to hear that you found our staff to be so kind and helpful, especially during what sounds like a long day of travel. Providing exceptional service is at the core of what we do, and it's wonderful to hear that our team member went the extra mile to assist you, despite the booking oversight.Your kind words mean the world to us, and we truly appreciate your recommendation. We hope to have the opportunity to welcome you back for another great stay in the future!

2/10 Forfærdeligt

shirley

Rejste med familie, Rejste med kæledyr
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have an emotional support dog and the check in person was so rude and said she didn’t count and I have a letter from my doctor. They put me in a room about haft a mile away and I’m disabled. There was a dead spider in the bathroom and a stain that looked like blood.
Overnattede 1 nat i maj 2024
Svar fra Hope den 4. maj 2024
Shirley, I am sorry to hear you were unhappy with your stay. When we spoke to you, we did offer to change your rooms due to the housekeeping issues, but you did not want to move. We were sold out during the time you stayed with us so room selection was limited I am very sorry for this. I would also like to mention our policy does state that we charge a 25 pet fee unless this is a service dog, although your pet was not a service animal we did waiver this fee for you.We are sorry that although we tried to rectify these issues for you we where unable to meet your satisfaction.

8/10 Udmærket

Kathleen

Rejste i en gruppe
Synes godt om: Faciliteter
David was excellent at helping us! He had a very positive, can do attitude.
Overnattede 2 nætter i april 2024
Svar fra Hope den 4. maj 2024
Thank you for the feedback Kathleen, we are pleased to hear you enjoyed your stay

10/10 Fremragende

Jessica

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i april 2024
Svar fra Hope den 4. maj 2024
Thank you Jessica, we hope you stay again

8/10 Udmærket

marie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
The checkin staff was nice
Overnattede 3 nætter i april 2024
Svar fra Hope den 3. maj 2024
Thank you so much for your kind words! We're thrilled to hear that our check-in staff made your experience enjoyable. We'll be sure to pass along your appreciation to them. We hope to welcome you back again soon!

6/10 Okay

Ruthann

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Hope den 4. maj 2024
Thank you

8/10 Udmærket

phillip

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bathroom floor needs mopping more often.
Overnattede 1 nat i april 2024
Svar fra Hope den 3. maj 2024
Thank you for bringing this to our attention. Maintaining cleanliness is a top priority for us, and we apologize for any inconvenience you experienced. We'll address this with our housekeeping team to ensure that our standards are consistently met.

10/10 Fremragende

David, Warsaw

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel had a cheerful atmosphere where the staff was helpful. The building was clean both inside and the surrounding grounds. We would stay here again.
Overnattede 1 nat i april 2024
Svar fra Hope den 11. maj 2024
David, thank you so much for your feedback. We are pleased to hear you enjoyed your stay as well as the staff! We do hope you come back again!

8/10 Udmærket

Rebecca

Rejste i en gruppe
Our stay was fine. The property is a bit tired but location is good.
Overnattede 6 nætter i april 2024
Svar fra Hope den 3. maj 2024
Thank you for the feedback Rebacca, we will use this information to better our hotel for future stays

8/10 Udmærket

Debbie

Ok
Overnattede 3 nætter i april 2024
Svar fra Hope den 29. apr. 2024
Thank you Debbie

10/10 Fremragende

Patricia

Overnattede 1 nat i april 2024
Svar fra Hope den 19. maj 2024
Thank you!

10/10 Fremragende

David j

Overnattede 4 nætter i april 2024
Svar fra Hope den 20. maj 2024
Thank you David!

2/10 Forfærdeligt

Tricia

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This was a hodgepodge property turned in to a quality inn. It was not clean, not comfortable, not functional. The complementary breakfast was bare minimum. It is ridiculous that I paid $400 for two nights at a place this mediocre
Overnattede 2 nætter i april 2024
Svar fra Hope den 29. apr. 2024
Tricia, we are sorry to hear you did not enjoy your stay and will use this feedback to better our hotel for future stays. Please let us know how we can improve

6/10 Okay

Tinia

Rejste med familie
Synes ikke om: Service og personale
This spot is pretty run down, staff is pretty ambivalent to guest satisfaction. Definitely would not stay again.
Overnattede 1 nat i april 2024
Svar fra Hope den 29. apr. 2024
Tinia, we value your feedback and we are very sorry you did not enjoy your stay with us and will do everything we can to improve for future stays

8/10 Udmærket

Alicia

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hard to find. Not well marked. It was a hotel complex with many different hotels and not clear signage for this particular hotel.
Overnattede 1 nat i april 2024
Svar fra Hope den 26. apr. 2024
Alicia, we are sorry you had issue finding our property. We hope you enjoyed your stay with us despite this issue

10/10 Fremragende

Lenville

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It’s a good place to stay staff was super nice and helpful I would recommend it to anyone
Overnattede 1 nat i april 2024
Svar fra Hope den 26. apr. 2024
Thank you Lenville! We hope you come back again!

10/10 Fremragende

Brenan

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Hope den 26. apr. 2024
Thank you Brenan!

10/10 Fremragende

Cheri

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Hope den 26. apr. 2024
Thank you!

8/10 Udmærket

Joseph, Ogilvie

Rejste med partner
Synes godt om: Rengøring, service og personale
Nice staff. We stayed on the 3rd floor. Room was clean but worn and out dated. In room coffee was not the best. Breakfast was so so. Bed was very comfortable.
Overnattede 1 nat i april 2024
Svar fra Hope den 19. apr. 2024
Thank you for your feedback! We hope to see you again

8/10 Udmærket

Derek

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Location. Easy access to interstate.
Overnattede 2 nætter i april 2024
Svar fra Hope den 18. apr. 2024
Thank you!

6/10 Okay

Edgar

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
My room had a foul smell, I could not sleep well the first night, I reported it at the front desk, later when I went back the room smelled better, but my luggage was missing, I went again to the front desk, and they had my luggage there and told me that they took it out because the chemicals they sprayed in the room, I ask if it was safe for me to be there, they assured me that is was O.K. In the room, while I was working on my computer a STINK BUG fell on. I did not smash it because of the smell it produces, I think the smell the day before was due to the STINK BUGS, at this point when I flushed it the toilet started to overflow, I was not the only guess that had problems with the toilet. any way it was not a very good experience, and I sincerely hope that I can have a partial refund. Thank you
Overnattede 2 nætter i april 2024
Svar fra Chris Smith den 15. apr. 2024
I appreciate the feedback about your stay here. I will be calling you today to discuss further.Thank you.

6/10 Okay

Stephen

Synes godt om: Rengøring
Overnattede 2 nætter i april 2024
Svar fra Hope den 18. apr. 2024
Thank you for the feedback, please let us know how we can improve.

10/10 Fremragende

Reinhard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy to find and close to Cracker Barrel.
Overnattede 1 nat i april 2024
Svar fra Hope den 13. apr. 2024
Thank you for the feedback, we hope to see you again

8/10 Udmærket

Genette, Lansing

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Decent hotel for the price. Breakfast was nothing special.
Overnattede 1 nat i april 2024
Svar fra Hope den 13. apr. 2024
Thank you for the feedback

8/10 Udmærket

Judith

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Most important to me, it was quiet and had a comfortable bed and pillows. Small things were annoying: no instructions or channel list for very small tv; refrigerator had no freezer compartment, but it froze some of my drinks, no microwave; old makeup smear on the edge of the sink. Because I stayed 2 days, I was put in the “extended stay” wing separate from the main hotel so I had to go outside and across the parking lot for breakfast and to get my keys reprogrammed twice. Outlets were not conveniently located and some didn’t work.
Overnattede 2 nætter i april 2024
Svar fra Hope den 11. apr. 2024
Judith, I am sorry to hear of the issues you had with your stay with us. We do not have any microwaves in the rooms we do provide one in the breakfast area. Quality does not have an extended stay wing, I'm sorry. All rooms have access to the lobby from the inside. We did have issues with our kep programmer this past week I am so sorry for this, we hope you give us another try so we can make things right

2/10 Forfærdeligt

Michael

Overnattede 1 nat i april 2024
Svar fra Hope den 3. maj 2024
Michael we are sorry you where not happy with your stay. Please let us know how we can improve

10/10 Fremragende

Denise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Love it
Overnattede 2 nætter i april 2024
Svar fra Hope den 11. apr. 2024
Thank you! We hope you stay again

10/10 Fremragende

Vickie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was clean, and roomy. Beds were very comfortable. Continental breakfast was well managed though mostly grab and go type items. Personal made the waffles which did ensure neatness and proper cooking--good idea! Only negative was the hallways were frigid!
Overnattede 2 nætter i april 2024
Svar fra Hope den 11. apr. 2024
Thank you for the feedback Vickie! We truly appreciate it and hope you stay again

8/10 Udmærket

Rebecca

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good, clean, and staff was friendly and helpful. Breakfast could have been better. Only decent dining option nearby was Cracker Barrel.
Overnattede 3 nætter i april 2024
Svar fra Hope den 11. apr. 2024
Thank you for your feedback Rebecca

8/10 Udmærket

Randall L, Hawthorn Woods

Overnattede 1 nat i april 2024
Svar fra Hope den 29. apr. 2024
Thank you Randall

2/10 Forfærdeligt

Jim

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Property was run down and room was not clean. Carpet in the room had stains on it and was frayed. Bathroom was dirty as well. Turned back the bed and there was crusty food stuck to the sheets. Called the front desk and they put us on hold for 5 minutes, hung up and called again no answer. Went down stairs to the desk only to find the desk clerk was in a private phone call that she continued while helping us. Looked to go to another hotel but couldn’t find one with a vacancy at that time of night. Never again will I stay in a cheaper hotel.
Overnattede 1 nat i april 2024
Svar fra Hope den 8. apr. 2024
Jim, we are very sorry for the issues you had during your stay. all staff has been addressed about these issues to ensure it doesn't happen again. We do hope you give us another try.

10/10 Fremragende

Elizabeth

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We stay here every year during Keeneland races. David was wonderful. All the staff is so nice. They really put the customer first!! So friendly!!!
Overnattede 1 nat i april 2024
Svar fra Hope den 8. apr. 2024
Thank you Elizabeth! We are so happy to hear you enjoyed your stay and hope to see you again!

4/10 Dårligt

Lauren

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The rooms were not properly cleaned. The hotel had a very polished turd feel. The pillows smelled funny, there was hairs on the bathroom floor, the wall ac/heater was not effective and remained on and dry and stinky or freezing cold and off. For the price this place was decent as we were passing through but it doesn’t live up to its reviews.
Overnattede 1 nat i april 2024
Svar fra Hope den 8. apr. 2024
We apologize for the issues you had with your room condition. This has been addressed with staff and corrected. We hope you will give us another chance

10/10 Fremragende

Benjamin

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked that the breakfast was amazing and had many options to choose from. The room was comfy and relaxing.
Overnattede 1 nat i marts 2024
Svar fra Hope den 8. apr. 2024
Thank you!