Udendørs pool, hytter (tillægsgebyr), parasoller
Tjek tilgængelighed

Anmeldelser af Royal Kona Resort

3.5 out of 5
Royal Kona Resort
75-5852 Alii Dr, Kailua-Kona, HI

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 1190 af i alt 2525 anmeldelser" "
Bedømmelse på 8 − Udmærket. 692 af i alt 2525 anmeldelser" "
Bedømmelse på 6 − Okay. 375 af i alt 2525 anmeldelser" "
Bedømmelse på 4 − Dårligt. 170 af i alt 2525 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 98 af i alt 2525 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

7,8/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Ann

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
God beliggenhed - trænger til en Update
Fint hotel i flotte omgivelser. Hotellet kan være mere velholdt, men det virker og udearealerne og beliggenheden i forhold til byen er rigtig god. Fitness er et par løbebånd og håndvægte og i meget dårlig stand.
Overnattede 4 nætter i juli 2022
Svar fra Dale den 28. jul. 2022
Mahalo! We appreciate your valuable feedback. We will be reviewing you concerns so we can give our guests the best service, we hope that you had a beautiful time and will keep us in mind on your next trip to Kona.

8/10 Udmærket

Danielle

Rejste med partner
Synes godt om: Rengøring, service og personale
This property was in a beautiful area with many opportunities for dining and shopping within a few minutes walking distance. The rooms were clean and nice and the property was great overall. Very good experience with Royal Kona Resort and the area that it is in.
Overnattede 4 nætter i maj 2024

6/10 Okay

Sofiia

Overnattede 1 nat i maj 2024

10/10 Fremragende

Don

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Let’s start off with check in…it’s easy. Your reservation is held for you and upgrades are offered when available for purchase. A great offer. You are at an older hotel…get over it. It’s beautiful and is walkable to downtown Kailua. ABC is across the street. You will have one of three towers. The lagoon, Alii and the Bay. The pool is amazing and the view is what you are paying for, totally awesome. Parking: easy. Your room key gets you in and out. It’s self parking. Your room will have a balcony and a table and chairs. If you are an early riser you need to hit breakfast early to save time and not be in line. 6:45 latest. Happy hour is at 4. If there is entertainment that evening I recommend getting a table at 3:45-4 If you are lucky to be waited on by Amy she’s amazing and by far your largest resource is a guy named Forest. He has the scoop on the entire property and is kind.
Overnattede 4 nætter i maj 2024

6/10 Okay

Lisa

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
For the price I’d recommend to people who are not big on luxury. What I didn’t like: the resort is in desperate need of a renovation. The elevators are old & dirty with cobwebs on the outside (I know that’s a cleaning thing). Signage & paint falling apart in the corridors. The bathrooms are small, sinks & cabinets old, furniture old, tub shower, beds are hard and the bedding not comfortable. Rails have rust with paint cover. I’m pretty sure the room restroom smelled like urine. Tried to get cleaning everyday but clearly weren’t mopping. I left a pile of “test” on the floor. Was there everyday. I just cleaned the floor with scope. What I liked…The breakfast we had at the hotel restaurant (Don Mai Tai’s) was plentiful & had good taste. We had the sunrise breakfast and loco moco w/ fried rice & delicious French toast. Appreciated the walking distance to many restaurants, bars, snacks, & Kona Inn Village. We had a corner room facing the ocean & hotel center side. Did like the size of the room & huge balcony. Ponds were nice to hear coming out of the room. I like the phone with cords. Most of the staff were nice and smiley. The least friendly staff would be in the restaurant & bar. The resort is in a great location next to the ocean (no beach access or near a beach) where you can watch the grand beautiful waves. Although no beach access, there is water access to a lagoon. Nice to hang and relax. Overall the property is decent.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Sonoka

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Michele

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great service! They were very accommodating!
Overnattede 2 nætter i maj 2024

2/10 Forfærdeligt

Laura

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This property is run down. Roach infested and water linking from the restrooms. I was moved from one room to another and conditions remained. I would not recommend a stay here. You are better off at a Motel 6.
Overnattede 4 nætter i maj 2024
Svar fra Dale den 24. maj 2024
Mahalo! We appreciate your valuable feedback. Being a tropical destination, we do our absolute best to not have any bugs, insects, etc and when we are made aware of these issues our staff remedies them straight away. We will be addressing your concerns to make sure we offer the best service to our guests.

6/10 Okay

shi, brookly

Rejste med familie
Synes godt om: Rengøring
The property is right on a commercial street and costal line, I like that. It is clean and most of the staff are nice. It is very noisy at night, even after midnight. The nearby restaurant On the Rock makes their long lasting annoying music too loud, that I hear it on 7th floor like I am in street hear 10 cars alarm on together. One front desk staff suggests to move me to different room in the middle of the the night, and another staff says nothing the hotel can do about the noise, that the restaurant is “following the law”-she wasn’t in my room experiencing the noise and measuring it. Very disappointed about how the property handles the on going noise problem.
Overnattede 4 nætter i maj 2024
Svar fra Dale den 21. maj 2024
Thank you for your recent feedback concerning your stay at the Royal Kona Resort. We are extremely sorry to hear about your negative experience. We will be forwarding this review to our team to address the concerns you have listed to improve the service for our guests.

4/10 Dårligt

Susan Marie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Check in person was short with me when asking questions. If I would have known that there is a $30 (approximate) daily charge, I would not have booked at the resort. I thought we booked an ocean view, got move to a different building with upgrade (supposably) and room over looked parking lot. Room was not sound proof, as nearby bar music was clearly heard with window closed and sliding shutters closed. Very upset over all with Expedia (not clear explanation of resort charges) and hotel. READ the fine print.
Overnattede 3 nætter i maj 2024
Svar fra Customer Satisfaction Team den 20. maj 2024
Mahalo for your feedback! We are very sorry that you were not aware of the resort fees, which are noted on your checkout page when you book. You booked a Standard room, which does not offer views of the ocean. We are sorry that you were unhappy and will share your feedback with our team. We hope that you enjoyed your time in Kona.

10/10 Fremragende

ROBERT

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall our stay at The Royal Kona Resort was amazing. Our ocean front view from our balcony was incredible. As they say.....location, location, location. The Luau on the property was great. Our dinners at Don's Maitai and tiki bar were the best. Really only one complaint. They have a 2 cup coffee maker in the room. We went to Walmart on the first night and bought a $13 12 cup coffee maker.Problem solved.
Overnattede 10 nætter i maj 2024
Svar fra Customer Satisfaction Team den 20. maj 2024
Mahalo for your feedback! We are delighted that you had an amazing stay and we hope to welcome you back again in the future!

10/10 Fremragende

Ray

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Proximity of the ocean, dining, and parking area.
Overnattede 2 nætter i maj 2024
Svar fra Customer Satisfaction Team den 20. maj 2024
Mahalo for your feedback! We are happy that you enjoyed our location and we hope to welcome you back again in the future!

10/10 Fremragende

Corey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Satisfaction Team den 20. maj 2024
Mahalo for your feedback!

8/10 Udmærket

Elizabeth Ann, Fair Oaks

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was clean and convenient. Had the feel of old Hawaii. Staff friendly. was surprised by the $30.00/day resort fee and the $25.00 day parking Fee.
Overnattede 7 nætter i maj 2024
Svar fra Dale den 16. maj 2024
Mahalo! We appreciate your valuable feedback.

8/10 Udmærket

Marcus

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel, would benefit from some renovations. Would be great if they add some furniture to the balcony of the room, lots of space but no couch or some sort of chair/recliner to enjoy the sun. But good affordable hotel overall.
Overnattede 5 nætter i april 2024
Svar fra Dale den 16. maj 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

6/10 Okay

Mario

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Dale den 16. maj 2024
Mahalo! We appreciate your valuable feedback.

10/10 Fremragende

Lori

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff at the Front Desk have always been so cheery, helpful, courteous and efficient! I love my upgrade given to me, the view, the comfort, the dining - all fabulous! Mahalo!!
Overnattede 2 nætter i maj 2024
Svar fra Dale den 15. maj 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

8/10 Udmærket

Qi

Overnattede 1 nat i maj 2024
Svar fra Dale den 21. maj 2024
Mahalo! We appreciate your valuable feedback.

8/10 Udmærket

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Dale den 15. maj 2024
Mahalo! We appreciate your valuable feedback.

8/10 Udmærket

Jason, Chelsea

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like the easy check in. Like the staff really nice. Facility was keep up. The room I had very beautiful view. It was a good stay.
Overnattede 5 nætter i maj 2024
Svar fra Customer Satisfaction Team den 14. maj 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay and we hope to welcome you back again in the future!

10/10 Fremragende

Mike

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was so excellent experience that we would like to return. View from our lanai was stunning.
Overnattede 12 nætter i april 2024
Svar fra Customer Satisfaction Team den 13. maj 2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future!

10/10 Fremragende

Lori

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I very much enjoy staying at the Royal Kona! The beds are comfy, lovely ocean views, great food! Feels ‘like home’!
Overnattede 1 nat i maj 2024
Svar fra Customer Satisfaction Team den 13. maj 2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future.

10/10 Fremragende

Gina

Rejste med partner
Synes godt om: Rengøring, service og personale
Easy and pleasant check-in. Beautiful views. Quiet and comfortable room that was clean. Property is older but being remodeled.
Overnattede 1 nat i maj 2024
Svar fra Customer Satisfaction Team den 13. maj 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay with us and we hope to welcome you back again in the future.

8/10 Udmærket

Tevan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was a little outdated but taken care of well. Room service was on time every day. Staff was friendly and helpful. The area around the resort was nice and shops were easily walkable. Only complaint would be the area had a decent amount of homeless people but that isn't the resorts fault. Would definitely come back
Overnattede 6 nætter i maj 2024
Svar fra Customer Satisfaction Team den 13. maj 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay and that service was great. We hope to welcome you back again in the future!

10/10 Fremragende

Larisa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Customer Satisfaction Team den 13. maj 2024
Mahalo for your feedback!

8/10 Udmærket

ATSUYA, miyoshi-chi miyoshigaoka

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
駐車場のゲートの自販機に使いかたが分からなかったので。わざわざスタッフが同行してやり方を教えて頂き、助かりました。もし教えていただけなかったら、2倍3倍高くなる。
Overnattede 2 nætter i maj 2024
Svar fra Customer Satisfaction Team den 13. maj 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and that the staff provided great service! We hope to welcome you back again in the future!

6/10 Okay

Jacob

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Dale den 10. maj 2024
Mahalo! We appreciate your valuable feedback.

10/10 Fremragende

Ronald

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location, location, location. We had a corner room that was quite literally "on the rocks". Our most expensive room ever during our 53 years of marriage, but well worth the cost.
Overnattede 7 nætter i april 2024
Svar fra Customer Satisfaction Team den 8. maj 2024
Mahalo for your feedback! We are delighted that you enjoyed our Deluxe Oceanfront Corner King room! We hope to welcome you back again in the future!

8/10 Udmærket

Kevin, Monterey Park

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Renovating lagoon tower so got a discount. Very quiet workers. Rooms were spacious and had an ocean view. Also free look at luau. Parking 25 dollars a night. Good location right on ocean. They also have a salt water lagoon for hotel guests. Very nice and convenient
Overnattede 3 nætter i maj 2024
Svar fra Customer Satisfaction Team den 8. maj 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay with us and the beautiful views. We hope to welcome you back again in the future!

10/10 Fremragende

Stuart, san carlos

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Registration staff accomodated my handicapped condition. Put me in a nice room with grab bars throughout the bathroom.
Overnattede 1 nat i maj 2024
Svar fra Customer Satisfaction Team den 7. maj 2024
Mahalo for your feedback! We are very happy that you enjoyed your stay and that our staff provided great service. We hope to welcome you back again in the future!

10/10 Fremragende

Felix

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Royal Kona Resort is my go to while visiting the Big Island. The people in front desk are always pleasant and Dons Mai Tai Bar will not disappoint. Great place to stay and walkable to local shops.
Overnattede 1 nat i maj 2024
Svar fra Customer Satisfaction Team den 6. maj 2024
Mahalo for your feedback! We are delighted to be your go to for the Big Island! We hope to welcome you back again real soon!

6/10 Okay

Stacy

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra Customer Satisfaction Team den 7. maj 2024
Mahalo for your feedback!

2/10 Forfærdeligt

Kim

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Did not get the room I requested. Down-graded to a small room overlooking the parking lot and loud street. Water damage from the floor above appeared that the ceiling might fall in! Room was dirty. Staff were unprofessional. many additional hidden charges. Overall a great dissapointment.
Overnattede 1 nat i maj 2024
Svar fra Customer Satisfaction Team den 6. maj 2024
Thank you for sharing your feedback! You booked a Deluxe Standard Room, which is the room that you were assigned to. The standard rooms do not provide a view of the ocean. Our staff did address this and your concerns and we are sorry that you were dissatisfied. We hope that you had a lovely time on the Big Island.

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i april 2024
Svar fra Customer Satisfaction Team den 6. maj 2024
Mahalo for your feedback!

6/10 Okay

Leanne

Rejste med partner
Synes ikke om: Rengøring, service og personale
The hotel is in a great coastal setting but is in need of updates for the rooms and common areas - there did seem to be construction going on, but our room's bathroom is poorly functioning, carpets are dated, walls and stairwells are dirty looking and worn out. Service at the restaurant was really lacking - we were not offered seating at the bar while we waited for a table and even when we checked out the bar there was no one working there.
Overnattede 1 nat i april 2024
Svar fra Customer Satisfaction Team den 6. maj 2024
Mahalo for your feedback! We are very sorry that you did not enjoy your room experience and that there was an issue with service at Don's. We will share your feedback with our team to ensure that the room is addressed. We hope that you had a lovely time on the Big Island.

8/10 Udmærket

Anissa

Rejste med familie
Synes godt om: Rengøring, service og personale
Our room was nice in the newly renovated area. Property had maintenance goi g on so some areas were not as nice. Great location to walk to many restaurants/shops in downtown. Rented car and explored island. Def snorkel at captain cook memorial area
Overnattede 4 nætter i februar 2024
Svar fra Customer Satisfaction Team den 6. maj 2024
Mahalo for your feedback! We are happy that you enjoyed your stay with us and we hope to welcome you back again in the future!

10/10 Fremragende

Michelle

Synes godt om: Service og personale, faciliteter
Great location, friendly staff, but needs lots of updating.
Overnattede 1 nat i maj 2024
Svar fra Customer Satisfaction Team den 6. maj 2024
Mahalo for your feedback! We are delighted to read that you enjoyed our location and we hope to welcome you back again in the future. We are renovating the exterior of the Lagoon Tower currently and we hope to provide an improved experience next time.

6/10 Okay

Mick

Synes godt om: Service og personale
Great location and staff… Terrible beds and furniture.
Overnattede 4 nætter i april 2024
Svar fra Customer Satisfaction Team den 6. maj 2024
Mahalo for your feedback! We are very sorry that you did not enjoy the bedding in your room. We would be happy to welcome you back and ensure that you have a more comfortable stay.

8/10 Udmærket

Christopher

Synes godt om: Rengøring, service og personale, faciliteter
Clean and friendly. Getting a bit run down.
Overnattede 14 nætter i april 2024
Svar fra Customer Satisfaction Team den 2. maj 2024
Mahalo for your feedback! We are working on renovations and do hope to welcome you back to an improved experience in the future!

8/10 Udmærket

DeNelle Rene, Burien

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved this property, friendly staff, clean room, close to town. Nice to have a nice outdoor bar on the ocean. The pool and lagoon were great and not overcrowded in the morning. The only downside was the $100 per night deposit that I was not aware of. If would have been nice to know to plan accordingly.
Overnattede 5 nætter i april 2024
Svar fra Customer Satisfaction Team den 2. maj 2024
Mahalo for your positive review! We are happy to read that you enjoyed your stay with us! We are sorry that you were not aware of the security hold - it should be stated in your terms and conditions when booking. We hope to welcome you back again in the future!

10/10 Fremragende

Renee

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful landscape
Overnattede 1 nat i april 2024

10/10 Fremragende

Enmanuel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Customer Satisfaction Team den 30. apr. 2024
Mahalo for your feedback!

6/10 Okay

Neena

The ocean view is great, property needs TLC, the doors to the balcony are stuck, hard to slide. Staff could be a little more friendlier, especially Kenny waiter at Luau came around and served the same guests right at our table at least 5 times while totally ignoring us even when we tried to ask him. Also, most of the seats were reserved at the luau, we went early but had very limited seating option. Other than that beautiful ocean views, good food at the hotel restaurant. Guest services could be a little better
Overnattede 3 nætter i april 2024
Svar fra Customer Satisfaction Team den 30. apr. 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and we appreciate your feedback regarding service! We always want our guests to feel at home with us and will share your feedback with our team for improvement. We hope that you had a lovely time in Kona and will join us again in the future!

8/10 Udmærket

Torey

Overnattede 1 nat i april 2024
Svar fra Customer Satisfaction Team den 20. maj 2024
Mahalo for your feedback!

10/10 Fremragende

Anthony, Burnaby

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is undergoing renovations so bear with them. Their staff was nice but a little sassy sometimes. They accommodate handicapped persons nicely. Golden hour at the resort is amazing.
Overnattede 3 nætter i februar 2024
Svar fra Customer Satisfaction Team den 29. apr. 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and appreciate your feedback. We hope to welcome you back again in the future!

6/10 Okay

Mark

Synes ikke om: Faciliteter
Too pricey
Overnattede 5 nætter i april 2024
Svar fra Customer Satisfaction Team den 29. apr. 2024
Mahalo for your feedback!

10/10 Fremragende

sofia

Overnattede 1 nat i april 2024
Svar fra Customer Satisfaction Team den 20. maj 2024
Mahalo for your feedback!

10/10 Fremragende

DeSha

Nice
Overnattede 6 nætter i april 2024
Svar fra Customer Satisfaction Team den 29. apr. 2024
Mahalo for your feedback!

6/10 Okay

GHI LING

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter
The room looks spacious and clean but we found a coackroach. I need to do extra cleaning and check up when I come jome
Overnattede 2 nætter i april 2024
Svar fra Customer Satisfaction Team den 29. apr. 2024
Mahalo for your feedback! We spray all rooms weekly and will share your feedback with our team. We hope that you had a lovely stay and will join us again in the future.

10/10 Fremragende

Thomas, La Center

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Although a bit dated (as is all of Kona), I absolutely loved the feel of this hotel and can’t wait to come back someday. It’s well kept and clean, has great views and an awesome bar right on the water, although it’s usually crowded. Get reservations to eat. Located in the south part of Kona there are lots of great eateries and shopping. One of my favorite hotels.
Overnattede 2 nætter i januar 2024
Svar fra Customer Satisfaction Team den 29. apr. 2024
Thank you for sharing your feedback with us! We are so happy to read that you enjoyed your stay with us and will share your feedback with our team. We hope to welcome you back again in the future for another wonderful stay in Kona.