Hotel i Ingrave, Brentwood

"Nice location, value for money, and breakfast."

"One person of the check in staff was nice and the concierge named Jason was awesome. When we checked out there was a lot of confusion as we were working from the lobby. Bathroom in basement was closed due to restaurant not being open yet and the 1st floor one was soiled by someone and unusable. When I went down to complain staff was snooty, joking and careless. I regret feeling pressured into paying 5% of hotel charges for tips. Room was nice and turn-down service was great. Location is awesome. Doesn’t quite live up to other Aethos hotels in standard"

"The Tower Hotel At check-in, the focus seemed to be on selling early check-in for £30 per person rather than welcoming guests or informing us about the hotel facilities. We were initially given a room that did not match the photos we booked from. The only reason we chose this hotel was for the Tower Bridge view. After complaining, we were moved to a suite with only a partial bridge view and a view of the hotel roof. The suite was large but extremely worn. Walls and woodwork need repainting, furniture is heavily used, cabinet doors stick or are falling off, lamps hang crooked or do not work, and both TVs are improperly installed. The kitchen has no pots or pans, the minibar selection is minimal, and the refrigerator did not work. Water pressure is very low, the mixer tap is defective, and the shower rail is loose. There are no modern power or USB outlets, but there are still fax and modem sockets in the wall. A technician could not fix the dripping tap, and housekeeping unlocked the door and entered the room simply to ask if we had checked in that day. A manager acknowledged the hotel is in need of renovation. We were given a working refrigerator and promised vouchers for dinner and £50 per person for drinks. However, when we dined, we were told the allowance was only £70–80 total, and we still had to pay the remaining £21.92 (including a 13.5% service charge) on a £101.92 bill — despite paying £300 per night for the stay. Based on this experience, I would not recommend"

"Lovely room and super friendly staff. "

"Great location. Great room"

"Nice place, excellent for the price, bad coffee"

"Lækkert og spændende morgenmad "

"Rent og ordenligt værelse. Personalet var imødekommende og hjælpsomme. Morgenmaden var god og varieret"

"Everything was perfect and breakfast was even better. Somewhat simple yet super high quality of everything topped with a barista making our coffee of choice."