Hoteller med pool i Canary Wharf

"Vi kom til hotellet og skulle have vores nøgle til værelset. Da vi spurgte til deres pool, sagde de at den var lukket og ikke ville blive åbnet igen i den næste tid. Da det var en af de helt store dele af vores familie tur at have pool, valgte vi et andet hotel. Vi rejste langt for at få et godt hotel, med de dele som vi ønskede os. Det kunne dette hotel ikke skaffe. "

"I wrote to the hotel on March 24 and April 6 but received no response! I also contacted Hotels.com, and they have tried to reach out to the hotel on my behalf. They informed me that they would investigate the issue, and I have since received five emails stating that the case is still under review. When I checked in today, I explained that we are two people and that an administrative mistake had been made. Neither the receptionist nor the manager were receptive or willing to address the issue....