2/10
Don´t stay at Som Nit Triomf. Their hotel is a total scam. They are cheating customers plus lousy service. The place does not match their price in any respect!
We had booked a room, which in the picture appears cosy, bright and spacious, in a beautiful older style with patterned stone floors and beautiful old balcony doors and balusters and photo also showed a view to the room's terrace, which had an open, bright and green perspective!
What we got, however, was a dingy, tiny and very dark room, totally charmless and boring. It had a steel door with frosted glass to the so-called terasse, so there was NO light. On the tiny and totally barren “terasse”, you look directly into a tall wall, no trees and branches and no view of anything other than the sad and shabby backyard. This room is not worth 1/3 of the (high!) price we have paid for it and I am furious at the miserable treatment we received at the reception, where the manager tried to smear the responsibility for the contrast between the photo and the reality of to hotel.com -Subsequently on me as a customer, because I hadn't written and asked them if the photo matched the reality (how ABSURD is this?!? - that I was expected to have such a distrust of the company in advance!)
But NO help, no compensation, no relocation to another room. This is the worst service I have ever received at a hotel and I advise everyone to stay far away from this scam hotel!
Please share my warning to whomever it may concern!
Lars
Overnattede 3 nætter i juni 2024