Udendørsområde

Anmeldelser af Courtyard by Marriott Atlanta Buckhead

3 out of 5
Courtyard by Marriott Atlanta Buckhead
3332 Peachtree Rd NE, Atlanta, GA

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 480 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 239 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 123 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 79 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 79 af i alt 1000 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

7,8/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

William

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amenities were expensive. Parking was $20.00 per night.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 26. maj 2024
William, thank you for your feedback. The Courtyard Atlanta Buckhead works hard to provide value for all amenities and services. We're glad you chose to stay with us and hope to welcome you back. If there's anything specific we can assist you with on your next visit, please let us know.

8/10 Udmærket

Reid

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The car service an the hotel don’t seem to work together making for difficulty getting vehicles
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Reid, thank you for your feedback. We're pleased you chose Courtyard Atlanta Buckhead. Your comments regarding the coordination between the car service and the hotel will be looked into for improvements. We appreciate your insight and hope to welcome you back soon.

6/10 Okay

eric

Rejste med familie
The furniture is outdated, the exhaust fan is very noisy.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 15. maj 2024
Eric, thank you for sharing your feedback. Your comments regarding the furnishings and the issue with the fan have been noted. Your insights help us identify areas for improvement. We hope to have another opportunity to better serve you in the future.

10/10 Fremragende

Charles W

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was dated but clean. Location is good. I would stay again.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 6. maj 2024
Charles W, thank you for sharing your experience at Courtyard Atlanta Buckhead. It's wonderful to see you appreciated our prime location and cleanliness. We're excited to know you're considering a future stay and can't wait to welcome you back.

2/10 Forfærdeligt

Rasheen

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Horrible and NOT SAFE AT ALL!
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 3. maj 2024
Rasheen, we regret to hear about your recent experience and concerns regarding safety. We want all guests to have a restful, worry-free stay, and it's disappointing that we failed to achieve this for you. We appreciate your feedback as it offers us an opportunity to reflect and make necessary improvements. We hope we will have another chance to better serve you in the future.

10/10 Fremragende

Quentin

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a good hotel. Staff was very friendly
Overnattede 1 nat i april 2024
Svar fra Customer Service den 2. maj 2024
Quentin, thank you for your positive review. At Courtyard Atlanta Buckhead, we pride ourselves on offering excellent service, so it's particularly encouraging to hear feedback about our friendly team members. We hope to see you again soon.

10/10 Fremragende

Heather L

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nicest valet parking ever. Kind morning checkouts. Very comfortable experience
Overnattede 1 nat i april 2024
Svar fra Customer Service den 30. apr. 2024
Heather, your kind words about your stay at the Courtyard Atlanta Buckhead bring smiles to our faces! We're thrilled that you appreciated our diligent valet service and the pleasant interaction during morning checkouts. It uplifts us to know that the comfort of your visit contributed to a satisfying experience. Come back soon for another wonderful stay!

8/10 Udmærket

Amelie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Perfect place if you need to be in Buckhead. Reasonably priced. Rooms a bit outdated but clean and great bed.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 25. apr. 2024
Amelie, it's fantastic to hear that you appreciated the affordability and prime location of Courtyard Atlanta Buckhead. We understand that certain aspects of our decor might have felt slightly dated. Nevertheless, we're delighted to know that you valued the cleanliness of our property and the comfort of our beds. We look forward to offering you another pleasant stay in the future.

4/10 Dårligt

Dasia

Overnattede 1 nat i april 2024
Svar fra Customer Service den 23. apr. 2024
Dasia, it's unfortunate to know that your recent stay didn't meet your expectations. We would greatly appreciate any specific feedback you could provide to help us improve our service. We hope to have the opportunity to better your experience in the future.

8/10 Udmærket

Desiree

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 18. apr. 2024
Desiree, thank you for leaving a rating for Courtyard Atlanta Buckhead on Expedia! We're glad to see your stay met your expectations overall, and we hope to have you back in the future for an even more delightful experience.

8/10 Udmærket

Jeffrey Anthony

Rejste med familie
Synes godt om: Service og personale, faciliteter
Is valet at $40/night really cheaper? Yes in/out counts in cost, but at the end of the night in $40 better than $26?
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 16. apr. 2024
Jeffrey Anthony, we appreciate you choosing Courtyard Atlanta Buckhead and earning a satisfactory rating, which indicates an overall positive experience. Regarding your parking inquiry, our rates consider several factors in addition to in/out privileges to provide guests with the utmost convenience. We're pleased to have you and invite you to stay with us again to enjoy all the superior conveniences and amenities we offer.

10/10 Fremragende

david, Jacksonville

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The people are always so friendly and helpful. This has pretty much become my default hotel for Atlanta trips.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 13. apr. 2024
David, it's fantastic to hear that Courtyard Atlanta Buckhead has become your favored choice during your visits to Atlanta. Our team members continuously strive to provide warm and helpful service to all guests. It brings us great joy to know that you appreciate their efforts. We're looking forward to welcoming you back in the near future. Safe travels until then!

10/10 Fremragende

Ryan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I came to town for a technology conference, and this hotel was convenient both to the venue and to after hours dining. Very affordable with a spacious, well-appointed room.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 13. apr. 2024
Ryan, thank you for sharing your experience at Courtyard Atlanta Buckhead. We're thrilled to know that our location was convenient for your conference and after-hour dining needs. It's also wonderful to hear you found your room to be commodious and well-designed. We hope to welcome you back for any future conferences or visits to our beloved city.

8/10 Udmærket

Debra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 1. apr. 2024
Thank you for taking the time to share your review with us, Debra!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Courtyard Atlanta Buckhead. Thank you and have a wonderful day!

10/10 Fremragende

Azia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was good
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 26. mar. 2024
Azia, thank you for sharing your favorable experience at Courtyard Atlanta Buckhead. We're thrilled to know you enjoyed your stay and hope to serve you again in the future. Safe travels!

6/10 Okay

Lisa Lee

Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 27. mar. 2024
Lisa Lee, thank you for sharing your rating of your recent stay. Your feedback is essential in improving every guest's experience. If you have some specific areas where you think we could enhance our service, please feel free to share it with us. We look forward to having the opportunity to welcome you back in the hope of providing a better experience.

10/10 Fremragende

Christoph

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Keep returning to this hotel. Its location is brilliant with eating places, bars, shopping and other things in walking distance. It might not be the newest of Buckhead's hotels but its rooms are cosy and have character.
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 25. mar. 2024
Christoph, we're thrilled to hear that you always choose Courtyard Atlanta Buckhead for your accommodations, appreciating the location and the charm of our rooms. We pride ourselves on delivering a great experience, and it's rewarding to know we've succeeded with you. We look forward to your return visits!

4/10 Dårligt

sierra

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super mediocre. Would stay elsewhere. Unexpectedly had to pay for parking as well.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 25. mar. 2024
Sierra, we're sorry to hear your stay did not meet your expectations. Regarding parking, we attempt to make all fees clear during booking but understand your concerns. Should you decide to return, we will strive to provide a better experience.

10/10 Fremragende

Angeleah

Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 21. mar. 2024
Angeleah, it's wonderful to hear that your experience at Courtyard Atlanta Buckhead was a positive one. We strive to provide unparalleled experiences for our guests. Thank you for choosing us for your stay, and we look forward to welcoming you back in the near future.

4/10 Dårligt

Jim

Synes ikke om: Service og personale
Pool was very small and not maintained well! Over chlorinated ! The shower did not work in the room and had very cheap faucet! The staff were ok but not very impressive. The area seemed nice but should have upgraded to a better hotel
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 19. mar. 2024
Jim, it's disheartening to hear that your stay did not meet expectations. We understand your concerns regarding the pool area and that you found our shower facilities less than satisfactory. The well-being of our guests is of utmost importance and your feedback is crucial for us to improve. We would also like to express our regret that the performance of our team members didn't leave you with a positive impression. We assure you all these issues are noted and will be considered for improvements. We hope for an opportunity to provide a better experience in the future.

6/10 Okay

Michael

Forretningsrejsende, Rejste i en gruppe
The wifi would not connect to my phone and the front desk staff wasnof no help. The hotel smelled of perfumed cleaning solution in every area. This hotel has gone down hill compared to previous stays.
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 19. mar. 2024
Michael, we're disappointed to hear about the issues you faced during your stay, particularly concerning our internet service and the aroma of our cleaning products. Our team strives to provide assistance whenever needed and we regret that you didn't find the support as expected. Regarding the scent, we ensure to maintain a pleasant atmosphere for our guests and your feedback helps us make necessary changes. We hope that despite these issues, you'll consider giving us another chance to deliver a more enjoyable stay in the future.

8/10 Udmærket

Patrick

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good location to Marta and restaurants, clean room.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 18. mar. 2024
Patrick, thank you for outlining your experience. We're delighted to hear that you found Courtyard Atlanta Buckhead's location favorable, providing easy access to MARTA and eateries. Your mention of our spotless rooms is much appreciated. We trust we'll have the opportunity to welcome you back in the future.

2/10 Forfærdeligt

SirMitchell

Synes godt om: Rengøring
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 5. mar. 2024
SirMitchell, we regret to see your stay didn't meet your expectations. We're always eager to improve our guest experience and would appreciate additional feedback on how we may enhance our services. We hope to have the opportunity to host you again for a more satisfactory stay.

8/10 Udmærket

Deloise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 4. mar. 2024
Deloise, it's wonderful to learn you had a satisfactory stay at the Courtyard Atlanta Buckhead. We appreciate you choosing our hotel and sharing your rating. We strive to make every visit memorable and we're glad that reflected in your experience. Looking forward to your return in the future.

10/10 Fremragende

Alicia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hostess was kind of rude but overall the experience was nice. The bar area is nice.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 3. mar. 2024
Thanks for the outstanding rating, Alicia!We're delighted your time at Courtyard Atlanta Buckhead was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Fremragende

Anthony

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
This hotel is in a great location close to alot of different food with in walking distance. the service was great the bristro is good.
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 26. feb. 2024
Anthony, it's wonderful to read about your excellent experience at Courtyard Atlanta Buckhead. We're thrilled you found our location convenient and our food at the bistro satisfying your needs. Glad you felt well-served by our dedicated team members. We're already looking forward to your next visit.

6/10 Okay

Sherry

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Værelsets komfort
Ok
Our stay was ok , very friendly staff , my only issues were that the air conditioning wasn’t working properly , the walls are paper thin could hear our neighbors all night long and the refrigerator was not working. We only stayed 2 nights other wise I would have complained.
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 26. feb. 2024
Sherry, it's good to know that you appreciated the friendliness of our team members during your stay. However, it's regrettable to know of the issues you experienced with the air conditioning and noise level, as well as a non-functioning refrigerator. We assure you that these are not reflective of the usual high standards we set for ourselves. We encourage our guests to reach out to our team members anytime, so any inconveniences can be addressed promptly. We hope you'd consider staying with us again to experience the improvements made.

10/10 Fremragende

Anterrio

Overnattede 1 nat i februar 2024
Svar fra Customer Service den 27. feb. 2024
Anterrio, thank you so much for your top rating of the Courtyard Atlanta Buckhead. We're delighted that you had a great stay with us! We look forward to welcoming you back soon.

8/10 Udmærket

Eric

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good property
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 26. feb. 2024
Eric, thank you for your feedback. We're glad to know you found the Courtyard Atlanta Buckhead to be a good choice for your visit. We look forward to welcoming you again.

8/10 Udmærket

LaRosie

Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 21. mar. 2024
LaRosie, it's wonderful to hear that you gave Courtyard Atlanta Buckhead a high rating. We trust your stay with us was comfortable and enjoyable and look forward to the opportunity of serving again in the future!

6/10 Okay

Alper

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 23. feb. 2024
Alper, thank you for taking the time to rate your recent stay. We understand there's always room for improvement and appreciate your feedback. We hope to have the opportunity to better serve you in the future.

4/10 Dårligt

Kristy

Forretningsrejsende
Synes godt om: Værelsets komfort
Synes ikke om: Service og personale
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 25. feb. 2024
Thank you for taking the time to leave us a 4/5 rating, Kristy!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Courtyard Atlanta Buckhead.

4/10 Dårligt

Debra

Synes ikke om: Overnatningsstedets tilstand og faciliteter
The gym had bugs crawling on the floor. My room was mostly clean except for some hairs on both beds…and my floor had the most obnoxious noise when I arrived, I found out it was the washing machine at the far end of the hall. Very dark and dreary hallways.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 22. feb. 2024
Debra, we're sorry to read about your recent experience. It's concerning to hear about your encounter with insects in the gym area and elements of cleanliness. We'll assess these areas in detail to ensure they're up to standards. Hearing machinery noises can be quite unpleasant, so we appreciate you bringing this to our attention. Our aim has always been to provide a cozy and comfortable ambiance, so we're regretful you found the hallways not up to your liking. We value your feedback and hope for another opportunity to provide a more enjoyable stay.

10/10 Fremragende

Steven

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great option for a ski weekend
Stayed here with the family several times for ski trips to nearby Poconos mountains. Good solid mid range hotel, clean, friendly staff, nice indoor pool, pretty good free breakfast in the morning as well.
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 21. feb. 2024
Steven, thank you for trusting the Courtyard Atlanta Buckhead for your family's ski trips. We're thrilled that the cleanliness, our team's friendliness, convenient indoor pool, and enjoyable complimentary breakfast meet your standards. We eagerly await your next adventure with us, hopefully soon!

10/10 Fremragende

Andrii

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was awesome!
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 19. feb. 2024
Andrii, we're thrilled to hear you had an excellent stay at Courtyard Atlanta Buckhead! Your positive words are truly motivating, and we can't wait to have you back for another great experience.

6/10 Okay

Justin, Dallas

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
This hotel is located in a nice, nice upscale convenient area. The room was very nice, clean, amazing view, etc. The hotel itself was beautiful, reasonably priced and clean. The first night I arrived, Feb. 16, the guy I initially made contact with was very rude, and unprofessional. Everything seemed like an inconvenience for him. He stayed with a frown on his face every time I saw him. His name started with an “M.” The food in the bistro was nothing less than amazing. The bartender who worked that night was awesome. She played good music and took really good care of us. The chef also came out to check on us, introduce himself, and made small talk. I really enjoyed it. The valet drivers who worked the night of Feb. 16 were extremely unprofessional. Using profanity out loud, saying the “N word” out loud and they all smelled like cigarettes and marijuana. When I checked out this morning at 5 a.m., the front desk agent was polite. However, he had on a durag, t-shirt, track jacket, and sweat pants. I get it, it’s overnight but please dress a little bit more casual. Lastly, he also said the “N word” loud enough for me to hear it. And he was watching movies on his HP laptop while dealing with customers/guest. As an HR professional, I don’t understand why Marriott would tolerate this type of behavior. It’s clearly been going on for a while because they were too comfortable with the behavior they displayed. Please get a new staff!
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 20. feb. 2024
On behalf of the entire team, we would like to thank you for taking the time to share your experience at our hotel, the Courtyard Atlanta Buckhead. We recognize your time is valuable and appreciate the feedback you have provided.We are always working very hard to provide high-quality experiences for all our guests. Our goal is to receive a score of 10 from all our guest when it comes to Intent to Recommend (Property). We strive to provide such service that you will rate us a 10. We regret to hear that your experience did not align with what you had expected. Rest assured we are committed to providing excellent accommodations, and your mention of certain aspects of your stay raises concern. Feedback like yours will certainly assist us in rectifying any issues moving forward. As a valued guest, we hope to have the opportunity to better serve you in the future.Sincerely,Ronald Frierson & The Leadership TeamCourtyard by Marriott Atlanta Buckhead

4/10 Dårligt

Chelsea

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Less than average-
The pullout bed was not clean. It had a cocktail umbrella laying in the middle of it. There was also a hair. . . In the bed. We had either park somewhere in bfe across the street, or pay $40 for valet parking!!! No complementary breakfast. Also the pool is small and cloudy. Will not be staying here again.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 19. feb. 2024
Chelsea, sincerest apologies for the shortcomings you experienced during your stay. It is disheartening to learn of the cleanliness issue as we deeply value our guests' comfort. Please be assured that we've noted these concerns for discussion with our housekeeping team. We understand your disappointment with the parking fee and lack of complimentary breakfast, which are standard in our hotel package to provide personalized services. Additionally, our pool may be compact but it normally maintains clear and clean. It seems we fell short of these standards. We hope you'd allow us another opportunity to demonstrate the high quality standards we're known for.

10/10 Fremragende

Krista

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 13. feb. 2024
Krista, thank you for choosing the Courtyard Atlanta Buckhead and sharing your high rating! We strive to provide a memorable experience for our guests, and your feedback is a testament to that. We look forward to welcoming you back the next time you're in Atlanta.

10/10 Fremragende

Ambrosia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 13. feb. 2024
Thank you for the fantastic rating, Ambrosia!It's outstanding you had such a wonderful experience at Courtyard Atlanta Buckhead. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
We loved the hotel room and all of the employees were fantastic. Our only complaints would have to be that we did not know there was only valet parking before checking into the hotel, our pillows were also not very comfortable. Pillows felt like you were sleeping on a board
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 11. feb. 2024
It's wonderful to hear that you appreciated the Courtyard Atlanta Buckhead and our dedicated team members. We're sorry if the valet-only parking was not made sufficiently clear prior to your arrival. Additionally, your feedback regarding the comfort of the pillows is invaluable, and we'll definitely conduct a review. We hope the rest of your stay was enjoyable and we're looking forward to welcoming you back.

6/10 Okay

Saahir

Forretningsrejsende
Synes godt om: Service og personale, faciliteter
The hotel was quite pleasant, but the cleaning solution they used had an overpowering perfume scent throughout the entire building.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 11. feb. 2024
Saahir, we appreciate you sharing your experience. We're glad you found the hotel to be quite enjoyable but we regret the scent of the cleaning product used seemed too strong for your personal preference. We will certainly take note of this as we aim to create a pleasant environment for all our guests. Thank you.

10/10 Fremragende

Andy

Overnattede 1 nat i februar 2024
Svar fra Customer Service den 21. mar. 2024
Andy, thank you for your stellar rating of Courtyard Atlanta Buckhead. It's wonderful to know that we were able to provide an experience that met your expectations. Please do visit us again in the future for another excellent stay.

4/10 Dårligt

sergio

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Stay at Marriot Atlanta buckhead
Clerk was very rude, parking is very expensive
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 7. feb. 2024
Sergio, we regret to hear that your interactions at the front desk and the parking service did not meet your expectations. Providing friendly service and value for money are priorities for us. Your feedback will guide us in making enhancements for a future visit. We hope for the chance to serve you again for an improved experience.

6/10 Okay

Jamillah

Rejste i en gruppe
Synes ikke om: Rengøring
My experience overall was decent , my only real complaint is my room smelled of mold and it was so unbearable!!!!!
Overnattede 3 nætter i januar 2024
Svar fra Customer Service den 29. jan. 2024
Jamillah, we appreciate your feedback and are glad that your overall experience was decent. We regret to hear about the discomfort you experienced due to the room scent. We strive to maintain clean and fresh rooms, and it appears we fell short this time. Your comments have been noted and will be addressed with our team. We hope you'll consider staying with us again in the future so we can have another chance to provide you with a superior experience.

10/10 Fremragende

JaQuana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
N/A
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 29. jan. 2024
Thank you for the 5/5 rating, JaQuana!It's excellent you enjoyed your time at Courtyard Atlanta Buckhead so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

4/10 Dårligt

Rodriguez

Rejste med partner
Synes ikke om: Service og personale, faciliteter
Poor customer service as soon as I walked in. I wasn’t greeted when walking in and both employees didn’t try and take care of us until we walked up. We got an immediate attitude from the man and saying we didn’t pay him that we paid another party to book. Aron wasn’t bad it did have some downs. Bathroom plug wasn’t even on and the drain was clogged and had my feet wet the whole shower. Room is very dark and hallways smell like weed. The best part was the valet holding our car for free so we could put ours bags down. Parking is too expensive and a long walk
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 28. jan. 2024
Rodriguez, thank you for sharing your recent experiences. We regret that the initial greeting you received was not up to our usual standard, and any perceived rudeness was certainly not our intention. We want to assure you that we aim to maintain excellent relations with all our guests. Feedback regarding the booking process has been taken into account.We apologize that some features in your room contributed to a less than optimal experience, and that unpleasant odors in certain areas negatively impacted your stay. Thank you for acknowledging the complimentary valet service, as we always strive to provide helpful solutions.We value your feedback, and assure you that we will work on the areas that need improvements. We hope that in the future, you'll give us another opportunity to provide you with an experience that surpasses your expectations.

8/10 Udmærket

Tom

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Customer Service den 18. jan. 2024
Tom, thank you for choosing Courtyard Atlanta Buckhead and for taking the time to leave a rating. We appreciate your feedback and would love the opportunity to hear more about your stay. Should you wish to share more details, feel free to get in contact with us. We're looking forward to welcoming you back soon.

10/10 Fremragende

Denni

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Svar fra Customer Service den 15. jan. 2024
Denni, it's uplifting to hear you had a wonderful time at Courtyard Atlanta Buckhead. We trust you thoroughly enjoyed our services and amenities. It was a pleasure hosting you, and we can't wait to welcome you back in the future!

8/10 Udmærket

Jeff

Forretningsrejsende
Overnattede 2 nætter i januar 2024
Svar fra Customer Service den 13. jan. 2024
Jeff, we appreciate your rating of Courtyard Atlanta Buckhead! It's wonderful knowing we lived up to your expectations. We're always striving to offer a memorable stay and are looking forward to your next stay with us.

10/10 Fremragende

Whitney

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 13. jan. 2024
Thank you for taking the time to leave this wonderful rating, Whitney! We hope to see you again soon at Courtyard Atlanta Buckhead so we can share yet another amazing experience!