Hoteller nær Virginia Governor's Mansion

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"We had an absolutely flawless stay at this hotel! The location in the historic Shockoe Slip neighborhood is perfect. We were able to walk to amazing local restaurants, cobblestone streets, and the beautiful James River canal walks. The hotel itself does a wonderful job of blending modern comfort with the area's historic vibe. Our room was incredibly spacious, spotlessly clean, and featured a very comfortable bed and crisp linens. The staff went out of their way to make us feel welcome from the...

"The staff was very helpful and nice."

"Silly and unprofessional check in. Very slow "

"Toilet seat was very loose Sofa was facing the bed and TV was on side wall couldn’t view from bed and had to move sofa to watch. No tv guide for channels. Rebuilding rooms snd blame was on construction crew and Xfinity. Room wasn’t cleaned, trash not picked up no clean towels. We were told the next day you have to request a clean room, and towels a day in advance. We weren’t told till the next day. Not a Hilton standard of hotel."

"Super friendly staff, upgraded our room for free due to lack of availability. Free of charge!"

"Good place"

"Jeffrey was the best host. This is a beautiful property which is obviously lovingly maintained. The building is so pretty and has multiple sitting areas outside of your room (which was also great). I have dietary restrictions and Jeffrey and others made sure to have snacks for me to enjoy during the wonderful nightly happy hours and delicious options for breakfast. This area was also fun to explore and Jeffrey gave us very good pointers on where to go."

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"Our room was neat and clean. The staff was very knowledgeable when asked about places for dinner. The staff was friendly. Great experience!"

"Everything was pretty good except having to be in the very very back of the floor and the staff was either not accommodating or around. The bartender helped me find the person to check in and was always as his station. The breakfast was a bit lacking. And I was looking forward to that the most since I work in the hospital but other than that It was ok"

"By far 1 of the cleanest hotels I’ve been to in a minute. Each glass and dish was wiped down to perfection. Called the front desk 1 time for more sheets and they were there in 30 seconds. I said well d***! lol. Great service. Just let people know that parking is additional instead of just charging cards."