Hoteller nær Virginia Governor's Mansion

"The staff is amazing! The hotel is a work of art. We loved the holiday decorations! "

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"exceptionally friendly front desk, assistance, and speedy check-in"

"Na"

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

"The room was clean and well stocked. The staff from the front desk to the restaurant and everyone/all members in between were very courteous and helpful. Thank you!"