Hoteller nær VCU Medical Center West Hospital

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Very poor effects. 1. No clear instructions on where to have breakfast when having breakfast in your reservation. Front desk failed to provide clear instructions on what to expect at the bistro in the morning 2. Close the breakfast place without any advance notice even after we got affirmative confirmation to have breakfast at bistro the night before. 3. Front office has no compassion or efforts to help the customers when we express our frustration and the hotel lack of communication of closing...

"The rooms were beautifully upgraded, just needs a soap holder in shower. We lucked up on parking got street parking after 6 right across street from property. Valet could have opened the door for us, but hey? Maybe he was upset we didnt use valet. The do have valet for a nearby garage . Didnt use the resturant or bar, acne in late and remodeling was happening in lobby area ."

"Silly and unprofessional check in. Very slow "

"Great location for exploring downtown Richmond and Shockoe Bottom. Comfy bed. New and fresh and clean. Great breakfast room. "

"Yes"

"Perfect for our weekend visit to VCU and Richmond."

"It was skeptical at first. I didn’t know what we were getting ourselves into, then I met who also was staying there, it was not all that bad. I had a good time. We were not there as much. Pinball is great if you know how to play. Thank you."

"Great stay, would recommend."

"Parking was good, convenient location to stores. Hotel under renovation price was higher then I expected. "

"The property and room was wonderful. The staffing in the morning was a little unfriendly but the afternnon/evening person was delightful, We loved having all of the ammenities of the room. We would have loved it even more if they had a hot tub. Very clean and comfortable Beds "

"Breakfast was delicious!!!"