Hoteller nær VCU Health System

"The rooms were beautifully upgraded, just needs a soap holder in shower. We lucked up on parking got street parking after 6 right across street from property. Valet could have opened the door for us, but hey? Maybe he was upset we didnt use valet. The do have valet for a nearby garage . Didnt use the resturant or bar, acne in late and remodeling was happening in lobby area ."

"Perfect for our weekend visit to VCU and Richmond."

"Very poor effects. 1. No clear instructions on where to have breakfast when having breakfast in your reservation. Front desk failed to provide clear instructions on what to expect at the bistro in the morning 2. Close the breakfast place without any advance notice even after we got affirmative confirmation to have breakfast at bistro the night before. 3. Front office has no compassion or efforts to help the customers when we express our frustration and the hotel lack of communication of closing...

"Great location for exploring downtown Richmond and Shockoe Bottom. Comfy bed. New and fresh and clean. Great breakfast room. "

"Silly and unprofessional check in. Very slow "

"Yes"

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Parking was good, convenient location to stores. Hotel under renovation price was higher then I expected. "

"The property outside was clean, self parking. The front desk attendant was nice and swift with checking me in. The room was spacious, and nice. Hot water in the shower. Comfortable bed, large room, and I had a view that looked out over the indoor pool. It was quite a nice view. Would definitely stay here again. Close to restaurants and not too far from downtown. "

"Clean room, friendly staff "

"It was skeptical at first. I didn’t know what we were getting ourselves into, then I met who also was staying there, it was not all that bad. I had a good time. We were not there as much. Pinball is great if you know how to play. Thank you."

"I always stay here when I come Richmond va "

"Was not provided wifi information. Property was dirty. It didn't feel safe or secure enough."