I booked 8 rooms for my family with the request to have the rooms close to each other. But upon checked-in, was allocated the rooms on different levels at all 4 buildings.
One of the room have strong odour smell; one room not cleaned as the bed was wet and clearly not changed the bed sheet from previous guest.
During 2 nigts stay, all 5 rooms located on the 2nd floors do not have water for showers. We have to go to level 1's room for shower.
Some of the room TV and Phone is not working, so unable to make inter-room call but have to walk from room to room.
On the positive side, Hotel Wifi is working, breakfast is good (especially Nasi goreng and Mee goreng). Location is good and walking distance to Ubud market and palace, close to famous pub which open till 1am.
