Familieværelse - 4 soveværelser (Casa de agua) | Terrasse/gårdhave
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Anmeldelser af Ana y Jose Hotel & Spa Tulum

4.5 out of 5
Ana y Jose Hotel & Spa Tulum
Carretera Tulum Boca Paila Km 7, Tulum, QROO

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 117 af i alt 180 anmeldelser" "
Bedømmelse på 8 − Udmærket. 41 af i alt 180 anmeldelser" "
Bedømmelse på 6 − Okay. 11 af i alt 180 anmeldelser" "
Bedømmelse på 4 − Dårligt. 6 af i alt 180 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 5 af i alt 180 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Bodil Overgaard

Synes godt om: Rengøring, service og personale, værelsets komfort
Godt hotel i Tulum
Udemærket hotel som er lidt slidt. Vi købte en opgradering til pool værelse med Ocean View. Hotellet er dyrt i forhold til standen på værelset. God morgenmad og fin strand. Dog meget blæsende og meget tang. Det kan være årstiden. Fin service som er god efter Mexicanske forhold.
Overnattede 7 nætter i marts 2022

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
V
Overnattede 2 nætter i april 2024
Svar fra Ana y José Hotel & Beach Club Tulum den 24. apr. 2024
Hi Celiia, good day, thank you for share your review, we hope to see you soon. Greetings!

10/10 Fremragende

David

Overnattede 4 nætter i marts 2024
Svar fra Ana y José Hotel & Beach Club Tulum den 6. maj 2024
Hola David, gracias por compartir tu calificación de acuerdo a la experiencia en Ana y José Hotel, esperamos verte de nuevo muy pronto.

10/10 Fremragende

MELO DE AYBAR

Overnattede 2 nætter i maj 2023

2/10 Forfærdeligt

Patricia Y

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Local thief’s broke in to our room broke into the safe and stole all are money and jewelry We reported to the local police and hotel management have videos of the break in. The hotel have donde nothing for compensate our losses worst resort ever be aware.

10/10 Fremragende

Jessica

Overnattede 2 nætter i maj 2023

10/10 Fremragende

Claudia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful hotel
Beautiful hotel next to the beach.
Overnattede 1 nat i maj 2023

2/10 Forfærdeligt

Priscilla

Overnattede 3 nætter i april 2023

10/10 Fremragende

Domenic

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
amazing stay and service
Overnattede 2 nætter i april 2023

2/10 Forfærdeligt

Maries

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
El hotel muy bonito en general y limpio. En la noche ingresa mucha luz a la habitación (muy mal)
Svar fra Cairo Morales. Directora de Ventas den 13. mar. 2023
Hola Maries, Lamentamos mucho que hayas tenido esta experiencia en el hotel. Desafortunadamente tu estadía solo fue de una noche, nos gustaría que nos dieras la oportunidad de hacerlo diferente. Espero que nos dejes servirte de nuevo y demostrarte que podemos hacerlo mejor.

4/10 Dårligt

David, Vancouver

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
Like everything in Tulum…. Massively overpriced and you are only viewed as a money extraction opportunity. This is a 2.5 star hotel with a few cute touches. If the room was a third of the price I’d give it a 5 star rating, but at what we paid, and how they continued to treat us as an ATM… I’m disgusted. EVERYTHING is extra. You want in-room coffee at $800 nightly?-No! You pay! You want the room upgrade you were promised? No! You pay! You want anything other than bread and fruit for breakfast? No! You pay! You want WATER? No! You pay! Many of the staff were awesome! Truly we we’re treated well. The food is authentic and great, Rafael at the beach and front desk staff tried hard. The problem with the hotel is the owner/management. You ARE NOT there to be given value or have a remarkable experience. You are there for their pockets only. The hotel is older and I can even see it as charming. The rooms were fine and there are a lot of cute things about the people. Tulum at large sucks.
Overnattede 3 nætter i februar 2023

8/10 Udmærket

Francisco de Asis

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
La ubicación es excelente , en el cuarto la TV muy pegada a la pared , me dolia el cuello al verla , en la barra del bar del cuarto faltan unos bancos , a los meseros en la playa se les olvida y tardan bastante en traer lo que uno les pide.

8/10 Udmærket

Nicole

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful small hotel, good food, amazing beach and comfortable beds. Great food. We were in one of their new suites which was beautiful but noisey at night which didn’t bother us. The view from the balcony was not the best but the beach made up for any negative things. Would stay here again

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2022

10/10 Fremragende

Calvin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing
Overnattede 4 nætter i november 2022

10/10 Fremragende

Misael

Overnattede 4 nætter i september 2022

8/10 Udmærket

Agustin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place, but unfortunately it has increased in price significantly.
Overnattede 3 nætter i marts 2022

10/10 Fremragende

Øystein

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2022

6/10 Okay

Tabassom

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
The location of this property is excellent and the restaurant food is amazing however, the service was not consistently great every time. The complementary breakfast does not include any warm food, it’s only a basket of bread and coffee and a few pieces of fruits. The level of noise is super super loud due to construction next door and also the music from the bar across the street.
Overnattede 4 nætter i februar 2022

10/10 Fremragende

Ehsan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
clean property with very friendly staffs. good location. the only issue was , included breakfast is not what we expected. it's basic.
Overnattede 4 nætter i februar 2022

10/10 Fremragende

Tony

Synes godt om: Rengøring, service og personale, værelsets komfort
Best go to in tulum
Ana y Jose is the consistent standby in Tulum…Ive stayed many many times… the location, rooms and staff are great-
Overnattede 1 nat i januar 2022

10/10 Fremragende

Aric

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
This hotel is amazing! Our room "The Palma" was priced very reasonable, spacious, private hot tub was amazing, beds were so comfortable, we will definitely be back.
Overnattede 3 nætter i januar 2022

8/10 Udmærket

Eddy Alexandra

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Idílico, que lugar mas bonito.
El hotel es muy lindo, cada rinconcito lleno de detalles, es tranquilo en medio del festivo Tulum, Habitaciones amplias y cómodas, la playa con todo lo necesario para disfrutar con comodidad y pasear por ella viendo los demás clubs de playa. Es un hotel familiar, lo que es una bendición en Tulum, volvería definitivamente. Lo único que me pareció raro, fue incluía el desayuno pero sin huevos, debían pagarse adicional, cualquier proteína se pagaba adicional. Solo incluye jugo, café y panes. Igual deliciosos los panes. Al principio nos pareció raro, pero era tan rico que no nos hizo falta la proteína, solo lo comento para que se tenga en cuenta quienes van a reservar
Overnattede 3 nætter i januar 2022

10/10 Fremragende

Silvia De

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, beautiful rooms, very clean, ultra friendly staff. We will be going back for sure!
Overnattede 7 nætter i december 2021

10/10 Fremragende

Avery

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff at Ana y Jose made this trip really special for us. Would absolutely go back. Our room was great, the continental breakfast was perfect every day and the conditions of the hotel itself was really well kept. Loved our experience here and would love to return.
Overnattede 7 nætter i november 2021

10/10 Fremragende

Erick

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El mejor hotel en Tulum!! La atencion increible! Super recomendado!
Overnattede 5 nætter i november 2021

8/10 Udmærket

William

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021

10/10 Fremragende

Pedro Henrique

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Espetacular
Hotel espetacular. Atendimento de primeira, estrutura fantástica, quarto excelente. Excelente experiência em Tulum, onde já tinha hospedado em outros lugares, porém o Ana y Jose se mostrou a melhor opção, inclusive para as próximas viagens.
Overnattede 2 nætter i november 2021

6/10 Okay

Melissa

Overnattede 2 nætter i november 2021

10/10 Fremragende

Erick

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Un hotel Magico! La atencion personalizada!! Super recomendado!!
Overnattede 5 nætter i september 2021

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel! Excellent location!
Overnattede 4 nætter i juni 2021
Svar fra Valeria den 26. jul. 2021
Thank you for your comments, it was a pleasure to receive you. We are very happy to hear that you enjoyed #TheGoodLife experience and that our team gave you a fantastic service. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. We invite you to follow us in our social media channels to stay tune of our offers. Take care, kind regards.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i juni 2021
Svar fra Valeria den 26. jul. 2021
Thank you for your comments, it was a pleasure to receive you. We are very happy to hear that you enjoyed #TheGoodLife experience and that our team gave you a fantastic service. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. We invite you to follow us in our social media channels to stay tune of our offers. Take care, kind regards.

10/10 Fremragende

Carlos

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juni 2021
Svar fra Valeria den 26. jul. 2021
Thank you for your comments, it was a pleasure to receive you. We are very happy to hear that you enjoyed #TheGoodLife experience and that our team gave you a fantastic service. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. We invite you to follow us in our social media channels to stay tune of our offers. Take care, kind regards.

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing service. All the staff was the best and made sure that we could find and enjoy everything that we needed. They were on top of everything.
Overnattede 5 nætter i juni 2021
Svar fra Valeria den 26. jul. 2021
Thank you for your comments, it was a pleasure to receive you. We are very happy to hear that you enjoyed #TheGoodLife experience and that our team gave you a fantastic service. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. We invite you to follow us in our social media channels to stay tune of our offers. Take care, kind regards.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We like everything, the atmosphere, the service, the food and the parties
Overnattede 4 nætter i maj 2021
Svar fra Edberg den 24. maj 2021
Hello, good morning. Thank you for your review, we are happy to hear that you enjoyed #TheGoodLife We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. Take care, kind regards

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic!
Overnattede 1 nat i maj 2021
Svar fra Edberg den 11. maj 2021
Hello, good morning. Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. Take care, kind regards.

10/10 Fremragende

Vanessa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tulum treasure
Charming just like the name. Great service and fabulous staff
Overnattede 2 nætter i maj 2021
Svar fra Edberg den 10. maj 2021
Hello, good morning dear guest Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. Take care, kind regards.

10/10 Fremragende

Nathalia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Muito bom e bem localizado
Hotel perfeito!!
Overnattede 1 nat i november 2020
Svar fra Edberg den 6. maj 2021
Ola bom dia Nathalia Obrigado pelo seu comentário, foi um prazer recebê-lo. Esperamos vê-lo em breve em sua próxima viagem a Tulum, teremos o maior prazer em estar com você novamente. Tome cuidado, cumprimentos.

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very helpful and went above and beyond to accomodate. The staff was also very courteous and friendly. Property is beautiful and a great central location.
Overnattede 5 nætter i april 2021
Svar fra Edberg den 26. apr. 2021
Hello, good morning Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. Take care, kind regards.

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful oceanside view. Staff was friendly and helpful. I broke my ankle during the stay, Concierge Paulina and restaurant staff member Jorge went above and beyond to make my stay pleasant. Jorge accompanied me to the physician's office to translate!
Overnattede 7 nætter i april 2021
Svar fra Edberg den 26. apr. 2021
Hello, good morning Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. Take care, kind regards.

10/10 Fremragende

Juan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2021
Svar fra Edberg den 19. apr. 2021
Hello, dear guest. Thank you for your review, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

4/10 Dårligt

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter
Try to sell you on something every time you see someone from the hotel
Overnattede 4 nætter i marts 2021
Svar fra Edberg den 18. mar. 2021
Good morning dear guest. We would like to let you know that we do not push sells to our guests. It´s not alowed to do that. Our commitment is to do of your vacations one of the best experience in Tulum. Please provide us more information to verify what happened. Have a great day. Regards

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2021
Svar fra Edberg den 26. mar. 2021
Hello, good morning dear guest. Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale
The staff is excellent! The food no so good and it is too expensive for the things and space they have. Besides the location there is nothing remarkable about the hotel. Over rated!!!!
Overnattede 7 nætter i februar 2021
Svar fra Edberg den 16. mar. 2021
Hello Good afternoon, we appreciate your comments. We are commited with all our guest to provide the best experience of their journey. We are sorry to hear all your comments. We will toake action to improve a betterr service. We would like to demonstrate that #TheGoodLife at Ana y Jose is a deluxe journey where the glamor, fashion & relaxation combine to provide a unique experience. Please send us an email to give the proper follow up, we would like to receive a second chance. Have a great day Kind Regards

10/10 Fremragende

Verificeret rejsende

Overnattede 6 nætter i februar 2021
Svar fra Edberg den 16. mar. 2021
Hello, good afternoon dear guest. Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

10/10 Fremragende

Verificeret rejsende

Overnattede 4 nætter i februar 2021
Svar fra Edberg den 10. mar. 2021
Hello, good afternoon dear guest. Thank you for your evaluation, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

10/10 Fremragende

Tony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2021
Svar fra Edberg den 10. mar. 2021
Hello, good afternoon dear guest. Thank you for your review, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

10/10 Fremragende

Tony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Go again and again
Double digits stays over the years-always great and in the center of everything on tulum beach...
Overnattede 1 nat i januar 2021
Svar fra Edberg den 10. mar. 2021
Hello, good afternoon dear guest. Thank you for your comments, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

10/10 Fremragende

Kimberly

Overnattede 1 nat i januar 2021
Svar fra Edberg den 10. mar. 2021
Hello, good afternoon dear guest. Thank you for your review, it was a pleasure to receive you. We hope to see you soon on your next trip to Tulum, we will be delighted to be with you again. Take care, kind regards.

10/10 Fremragende

Sam, Dallas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Such a beautiful resort and the staff are so friendly and helpful. Our room was right in front of the beach easy access. The beach chairs were clean and nice. The hotel was absolutely amazing would definitely stay here again.
Overnattede 4 nætter i december 2020
Svar fra Karla den 17. dec. 2020
Hi Sam! Thank you for visit us It is great to know that we were able to help you experience the magic of this paradise and we're greatful for taking the time of leaving us all your comments. We hope you can visit us again sometime, we will be happy to welcome you.