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Anmeldelser af The Ponce St. Augustine Hotel

3 out of 5
The Ponce St. Augustine Hotel
1111 N. Ponce De Leon Blvd, St. Augustine, FL

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 432 af i alt 1008 anmeldelser" "
Bedømmelse på 8 − Udmærket. 286 af i alt 1008 anmeldelser" "
Bedømmelse på 6 − Okay. 160 af i alt 1008 anmeldelser" "
Bedømmelse på 4 − Dårligt. 74 af i alt 1008 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 56 af i alt 1008 anmeldelser" "

8,2/10

Rengøring

8,6/10

Service og personale

7,8/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Helle Tina Lyneborg

Overnattede 2 nætter i september 2022
Svar fra Front Desk Staff den 1. okt. 2022
Thank you for the wonderful review.

10/10 Fremragende

Luisa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Third time coming here and still loving our stays. Only recommendation is that a sheer curtain be added, so that natural light can come into the room during the daytime and still offer privacy. Right now, it’s just the blackout curtain. Other than that, our stay was great again and we would come back!
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

CHRISTINA

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
It was a wonderful location. We walked to Historic St Augustine. walked back in the evening and felt very safe. At the hotel...the 'hottub' was not the least bit hot. Even after asking about it. The coffee maker in our room didn't work properly. I was disappointed that we felt (and did) we needed to find a different hotel.
Overnattede 4 nætter i maj 2024
Svar fra Front Desk den 24. maj 2024
Thank you for your feedback. We apologize about the Hot Tub not being hot a a switch went out and we had to order the part and wait for it to come in. We would have gladly given you a new coffee maker if we had been informed of the one not working. Thank you for letting me know as I will replace the one in the room you occupied.

10/10 Fremragende

Raquel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was very clean and smell really good.
Overnattede 1 nat i maj 2024
Svar fra Front Desk den 24. maj 2024
Thank you for the wonderful words. We look forward to your next stay

8/10 Udmærket

Gregory

Forretningsrejsende
Synes godt om: Rengøring, service og personale
The price was right.
Overnattede 1 nat i maj 2024
Svar fra Front Desk Staff den 24. maj 2024
Thank you for the review

10/10 Fremragende

Jessica

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very friendly and the lobby and room was very clean.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 22. maj 2024
Dear Jessica,Thank you for taking the time to share your thoughts with our team. We are thrilled to have earned a perfect rating. It is wonderful to know that our service and high standards of cleanliness made a positive impact on your stay with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Renee G

10/10 Fremragende

Griselda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wry convenient and beautiful places
Overnattede 2 nætter i april 2024
Svar fra General Manager den 22. maj 2024
Dear Griselda,Thank you for being our guest and for sharing your lovely five-star review. We are delighted you enjoyed your stay and our prime location. It would be a pleasure to welcome you back on future trips to our area.Renee G

10/10 Fremragende

Naelys

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Front Desk Staff den 22. maj 2024
Thank you for the wonderful review

6/10 Okay

Bobbie

Synes godt om: Rengøring
Overnattede 2 nætter i maj 2024
Svar fra Front Desk Staff den 14. maj 2024
Thank you for your feedback

8/10 Udmærket

Jorge, Boynton Beach

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Front Desk Staff den 14. maj 2024
Thank you for your feedback

8/10 Udmærket

Michael J.

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Walkable
Overnattede 1 nat i maj 2024
Svar fra Front Desk Staff den 12. maj 2024
Thank you for the wonderful feedback, It's a beautiful walk to downtown through the beautiful victorian looking homes

8/10 Udmærket

Maribel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love that the air conditioner worked great and the bed was reasonably comfortable. Room was bog and had everything we needed.
Overnattede 2 nætter i maj 2024
Svar fra Front Desk Staff den 11. maj 2024
Thank you for the great review.

6/10 Okay

Linda

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The room had hair in the shower, the toilet was nasty stained, some of the towels had holes in them, grout in the tile floor was black, gaps in the door, curtains that didn’t block out the light. The traffic noise was loud. The hotel was convenient to downtown and the trolley stop. Overall, I wouldn’t stay here again.
Overnattede 2 nætter i maj 2024
Svar fra Front Desk Staff den 10. maj 2024
Thank you for your feedback. I am very thankful you told me of these issues and I will immediately get them corrected

10/10 Fremragende

Luz

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dog accepted
Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 10. maj 2024
Thank you for your feedback

10/10 Fremragende

Walter

Good location
Overnattede 1 nat i maj 2024
Svar fra General Manager den 8. maj 2024
Dear Walter,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay.Renee G

10/10 Fremragende

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All the complaints about the train are super light sleepers.. we LOVE trains and the 3 that passed while we were there were almost so quiet we missed them. . There is a slight rumble but no whistle because no intersection.. and if you love trains they actually have a small sitting area out back where you can relax and just enjoy them. Great staff, very close to everything. We'd absolutely recommend and stay again.
Overnattede 1 nat i april 2024
Svar fra General Manager den 6. maj 2024
Dear Robert,We appreciate your kind words and are glad you chose to stay with us. Thank you for highlighting our friendly service, ideal location, and relaxing sitting area. It was an honor having you as our guest, and we look forward to seeing you again soon!Renee G

8/10 Udmærket

Claudia

Overnattede 1 nat i maj 2024
Svar fra Front Desk Staff den 25. maj 2024
Thank you for the feedback

6/10 Okay

Shayla, Gainesville

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Pros: affordable stay, spacious room, nice staff Cons: noisy (you can hear the neighbor’s alarm), outdated TV
Overnattede 1 nat i maj 2024
Svar fra General Manager den 6. maj 2024
Dear Shayla,Thank you for your review! We're pleased you found our accommodations affordable and spacious, and our team friendly. We appreciate your feedback on the noise and the TV. Your experience helps us to continually enhance our service. We hope to welcome you back soon for an even more enjoyable stay.Renee G

8/10 Udmærket

DeFord

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean. No place to hang clothes
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 6. maj 2024
Dear DeFord,Thank you for staying with us during your recent getaway. We are happy that our clean accommodations were a highlight of your stay. However, we are sorry to hear about your disappointment in being unable to hang clothes, and we will keep that in mind when making future improvements. Thank you again, and we hope to see you again soon!Renee G

10/10 Fremragende

Jose

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Son todos muy PROFECIONALES
Overnattede 3 nætter i februar 2024
Svar fra Front Desk Staff den 1. maj 2024
Thank you for the wonderful feedback

10/10 Fremragende

evelyn

Overnattede 2 nætter i marts 2024
Svar fra Front Desk Staff den 1. maj 2024
Thank you for the wonderful feedback

4/10 Dårligt

Carole

Rejste i en gruppe
Synes godt om: Rengøring
Synes ikke om: Service og personale
The guy at the front desk wasn’t very friendly as you would expect. They were selling Trump stickers at the front desk. Why would a hotel be selling something like this? I found it in poor taste and offensive.
Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 1. maj 2024
Thank you for your feedback...

8/10 Udmærket

Myriam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Front Desk Staff den 1. maj 2024
Thank you for the feedback !

6/10 Okay

Andres

Synes godt om: Service og personale, faciliteter
N/a
Overnattede 2 nætter i april 2024
Svar fra Front Desk Staff den 29. apr. 2024
Thank you for your feedback

10/10 Fremragende

Ramona

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff and clean comfortable rooms.
Overnattede 2 nætter i april 2024
Svar fra Front Desk Staff den 29. apr. 2024
Thank you for your feedback

10/10 Fremragende

Carmen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful place
Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 29. apr. 2024
Thank you for the wonderful feedback

8/10 Udmærket

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient to see a concert at the Aug.
Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 27. apr. 2024
Thank you for your feedback

10/10 Fremragende

Debra, Carlsbad

Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 18. maj 2024
Thank you for the wonderful review

10/10 Fremragende

Efstathios

Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 16. maj 2024
Thank you for the wonderful review

4/10 Dårligt

sally

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
We had to wonder if they gave the rooms with a view of a cement wall across the unlit breezeway to the people who booked through Expedia. The room was clean and had a 60” flatscreen TV with a wide dark stripe down the middle of the screen so the image on the screen was shadowed a bit. The front lobby people were courteous and check in was easy. The room phone was circa 1982 with most of the buttons removed. One was left wondering if the paint job was intentional retro 1960’s, half sky blue, half chartreuse green. The shower was modern, clean, with rain shower head and the bed was very comfortable. The pool looked very nice, we just didn’t have time to enjoy it. As far as the noise, the echo of the breezeway made it very loud with anyone passing by and talking, so late night arrivers could easily disrupt your sleep. If you plan only on being there to sleep for a few nights it might be fine. Ask for a room facing the river and not in a hallway.
Overnattede 2 nætter i april 2024
Svar fra Front Desk Staff den 26. apr. 2024
Thank you for your feedback. Unfortunately we only have a certian amount of King Bed rooms. As our king rooms book up we assign them as they come into the system. We do not purposly assign Expedia patrons to any rooms. Thank you for making us aware of the line in the screen as we will replace the tv immediatley . We work very hard to accommodate every guest to an enjoyable stay

10/10 Fremragende

Mari

Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 24. apr. 2024
Thank you for the wonderful feedback

10/10 Fremragende

Dianna

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location is great and walking distance to Historic downtown. Extremely clean rooms. Great outdoor pool area.
Overnattede 2 nætter i april 2024
Svar fra Front Desk Staff den 22. apr. 2024
Thank you for the wonderful review

10/10 Fremragende

Yahaira

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The best experience I have at the hotel and st Augustine in general
Overnattede 2 nætter i marts 2024
Svar fra Front Desk Staff den 16. maj 2024
Thank you for that wonderful feedback. !!!!

10/10 Fremragende

Gema

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was clean, spacious and with great views! the staff really nice. We stayed for a night and was convenient, really close to historic district. We will stay there next time we visit st. Augustine for sure. Thank you!
Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 20. apr. 2024
Thank you for the wonderful review

6/10 Okay

Andrew

Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 19. apr. 2024
Thank you for the feedback

10/10 Fremragende

Daniel

Rejste i en gruppe
It was an awesome stay will definitely stay again as a matter fact we just booked it tonight for one more night
Overnattede 1 nat i april 2024
Svar fra General Manager den 18. apr. 2024
Dear Daniel,Thank you for your kind review and perfect rating! We are delighted you thoroughly enjoyed your stay with us, and we look forward to welcoming you back again soon.Renee G

10/10 Fremragende

Charmaine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Front desk staff is really friendly.
Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 16. apr. 2024
Thank you for the feedback..I will be sure to let my staff knowm your thoughts

10/10 Fremragende

Sandra

Overnattede 4 nætter i april 2024
Svar fra Front Desk Staff den 10. maj 2024
Thank you for the wonderful feedback

10/10 Fremragende

Sureidy

Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 14. apr. 2024
Thank you for the wonderful review

8/10 Udmærket

Sheri

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The people were very helpful and friendly. The beds were not comfortable - very hard. Room was clean and shower was great!
Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 11. apr. 2024
Thank you for your feedback.

6/10 Okay

Caroline

Rejste med partner
Synes godt om: Faciliteter
Synes ikke om: Rengøring, service og personale
Would have been nice to know there was a train track right outside our room
Overnattede 5 nætter i marts 2024
Svar fra Front Desk Staff den 12. apr. 2024
Thank you for your feedback. When you sign the registration form you are informed of the railroad tracks in the back. You initial the box that you are aware. I am sorry for the confusion as you can ask to be up front at anytime

10/10 Fremragende

Anne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location and great service/ restaurant!
Overnattede 2 nætter i marts 2024
Svar fra Front Desk Staff den 10. apr. 2024
Thank you for the wonderful review

10/10 Fremragende

Debra

Rejste med partner
Synes godt om: Rengøring, service og personale
Tv not full screen!
Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 9. apr. 2024
Thank you for the feedback.

10/10 Fremragende

Sandra

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The best of the Best ❤
Overnattede 2 nætter i marts 2024
Svar fra Front Desk Staff den 7. apr. 2024
Thank you so very much!

8/10 Udmærket

Donna

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very nice and helpful. Room was nice and clean
Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 7. apr. 2024
Thank you for the wonderful feedback

10/10 Fremragende

Patricia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very easy check in friendly staff
Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 6. apr. 2024
Thank you so very much for the compliment on my staff

8/10 Udmærket

Anthony L

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Front Desk Staff den 7. apr. 2024
Thank you for the wonderful review

10/10 Fremragende

Laura

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was great, the room was really clean and spacious and so comfortable. Having the area at the front where you could pick up snacks or a drink was really useful . The shower was fantastic! We were in a room at the back and the first train that went past was unexpected,so be aware there could be a little noise, but after the first one we didn't have any other problems. There were other places to eat nearby too The day after out stay we walked into the town and spent a few hours exploring, as the staff had allowed us to leave the car there until later in the day. We would recommend this place and if I'm back in this direction I would be very happy to book again
Overnattede 1 nat i marts 2024
Svar fra Front Desk Staff den 5. apr. 2024
Thank you for the wonderful review

10/10 Fremragende

Ronald

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All good
Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 5. apr. 2024
Thank you for the wonderful review

4/10 Dårligt

Forrest

Rejste med familie
They messed up our registration. I paid for a top level king bed room. Then I called the hotel to add a second night in the same room, which they said was no problem. When we got there they didn’t have my second reservation and thus my wife and I had to settle for two double/queen beds in the backside of the hotel at full price. Won’t be staying here ever again.
Overnattede 1 nat i april 2024
Svar fra Front Desk Staff den 3. apr. 2024
Unfortunatley the original room had issues that needed to be fixed therefore the room could not be rented and was taken out of inventory and there were no other king rooms available to give you. Sometimes things happen beyond our control and I see that you are in the front of the hotel and I have adjusted your rate which you will see upon your check out in the morning.