Dear Anonymous,Thank you for having taken the time to share your invaluable feedback with us, and I am heartened to know that your overall stay experience was enjoyable. As our guests’ experience is of paramount importance to us, we would like to reassure you that we will convey your feedback with the respective departments, and we will take steps to ensure that the offerings are improved upon.We appreciate the time and effort you have taken to contact us and we look forward to welcoming you back in the near future. Warm regards,Robert GauerGeneral Manager

Dear Satomi-san,Thank you for taking the time to share your feedback with us regarding your recent stay at Sofitel.We are delighted to hear that you enjoyed your overall experience with us. Your satisfaction is our priority, and we appreciate your valuable input regarding the check-in and check-out process. Please rest assured that we will review your comments with our team to ensure that necessary improvements are made to enhance the efficiency of our front desk services.We sincerely apologize for any inconvenience caused and appreciate your understanding. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to us.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regardsJustin PhuaSofitel Singapore Sentosa

Bonjour Kim Kong,Thank you for sharing your feedback with us regarding your recent experience at Sofitel Singapore Sentosa Resort & Spa.We sincerely apologise for the disappointing encounter you had upon arrival. It is certainly not the Magnifique experience we aim to provide to our guests. Rest assured, we will address this matter with our reception team to ensure that such incidents do not occur in the future. Your comments regarding the lack of politeness and the oversight with the villa keys have been duly noted, and we will take immediate steps to rectify these shortcomings in our service.Regarding the construction noise near the villa, we understand how disruptive this must have been to your stay. We apologise for any inconvenience caused and assure you that we are working to minimise the impact on our guests.Please know that we take all feedback seriously as we continuously strive to improve our guests' experiences. We hope you will consider giving us another opportunity to exceed your expectations in the future.Warm regards,Benny WongRooms Division Manager

Bonjour Nara,Thank you for taking the time to rate your experience at Sofitel Singapore Sentosa Resort & Spa. We appreciate your rating, and we look forward to welcoming you back to our resort for another wonderful experience in the future.Warm regards,Benny WongRooms Division Manager

Thank you for taking the time to rate your experience at Sofitel Singapore Sentosa Resort & Spa. We appreciate your rating, and we look forward to welcoming you back to our resort for another wonderful experience in the future.Warm regards,Benny WongRooms Division Manager

Dear Jenny, Thank you for taking the time to share your feedback with us. We genuinely appreciate your comments, as they provide valuable insights into areas where we can improve.We are committed to ensuring the comfort and satisfaction of our guests, and we will be conducting a thorough inspection of our property to identify and rectify any areas that may be in need of improvement. Regarding the soft pillow, we will certainly look into providing a range of pillow options to better accommodate our guests' preferences in the future.We appreciate your patronage and hope to have the chance to exceed your expectations in the future.Warm regards, Sutha KatreddiDirector of Front Office

Dear Yuhan, Bonjour from Sofitel Singapore Sentosa Resort & Spa.We regret to know that you had a poor experience and will work on improving overall guest experience.We hope to have the opportunity to restore your confidence in us again.Warm regards, Sutha KatreddiDirector of Front Office

Dear Jerome, Bonjour from Sofitel Singapore Sentosa Resort & Spa. Thank you for sharing your dining experience at The Cliff.We look forward to welcoming you back again soon.Warm regards, Sutha KatreddiDirector of Front Office

Dear Stephen, Thank you for taking the time to share your feedback with us. We understand the impact that your experience may have had on your impression of our resort, and we would like to extend our sincere apologies. We value your feedback as it provides us with an opportunity to make the necessary changes and improvements to better serve our guests.Once again, we apologise for any inconvenience, and we hope to have the opportunity to welcome you back in the future, allowing us the chance to provide you with a more positive and enjoyable experience.Warm regards, Sutha KatreddiDirector of Front Office

Bonjour ITALO, Thank you for your reviewing your stay. We are glad to know that you had a pleasant time and we look forward to welcoming you back again.Warm regards, Sutha KatreddiDirector of Front Office

Dear Masaki, Bonjour from Sofitel Singapore Sentosa Resort & Spa. Thank you for connecting with us via this review.We look forward to welcoming you back.Warm regards,Sutha KatreddiDirector of Front Office

Dear Fursham, Bonjour from Sofitel Singapore Sentosa Resort & Spa. Thank you for connecting with us through this review and for your generous rating.Our Ambassadors look forward to welcoming you back again.Warm regards,Sutha KatreddiDirector of Front Office

Bpnjour Linda Marlene,Thank you for having taken the time to share your invaluable feedback with us, and I apologise for the shortfalls that you had experienced. As our guests’ experience is of paramount importance to us, we would like to reassure you that we share your feedback with the respective departments, and we will take steps to ensure that the offerings are improved upon.We appreciate the time and effort you have taken to contact us. Warm regards,Sutha KatreddiDirector of Front Office

Bonjour Kai Zhong,Tropical greetings from Sofitel Singapore Sentosa Resort & Spa!We would like to thank you for your support, and for making our resort your preferred accommodation of choice.Thank you for making our day and for going out of your way to connect with us through this review on Expedia.We look forward to welcoming you back in the near future for another Magnifique experience. Warm regards,Sutha KatreddiDirector of Front Office

Bonjour Cherminn, Warm greetings from Sofitel Singapore Sentosa Resort & Spa!Thank you for your gracious rating, and we are glad the peacocks had made your stay memorable. On behalf of my team, I look forward to welcoming you back to Sofitel Singapore Sentosa Resort & Spa.Warm regards,Sutha KatreddiDirector of Front Office

Dear Nina,Thank you for having taken the time to share your invaluable feedback with us. As our guests’ experience is of paramount importance to us, we would like to reassure you that we will share your feedback with the respective departments, and we will take steps to ensure that the offerings are improved upon.We appreciate the time and effort you have taken to contact us and we look forward to welcoming you back in the near future. Warm regards,Sutha KatreddiDirector of Front Office

Dear Sohyun,Thank you for having taken the time to share your invaluable feedback with us and we sincerely apologise for the disappointing experience you had faced. As the guest experience and satisfaction are of paramount importance to us, please rest assured we value your invaluable feedback. Kindly advise us of the date and time of your convenience as well as the way of communication for us to further understand the experience you have had and this will enable us to continuously improve upon our standards to provide our guests with an exceptional stay.Once again please accept our sincerest apology for the service shortfall and we look forward to connecting with you further.Warm regards,Sutha KatreddiDirector of Front Office

Dear Shinichi,Thank you for having taken the time to share your invaluable feedback with us and we sincerely apologise for the disappointing experience you had faced while staying with us. As the guest experience and satisfaction are of paramount importance to us, please rest assured we value your invaluable feedback. Kindly advise us of the date and time of your convenience as well as the way of communication for us to further understand the experience you have had and this will enable us to continuously improve upon our standards to provide our guests with an exceptional stay.We appreciate the time and effort you have taken to contact us and I sincerely hope that you will give us another opportunity to restore your confidence in us.Warm regards,Sutha KatreddiDirector of Front Office

Bonjour Anonymous,Tropical greetings from Sofitel Singapore Sentosa Resort & Spa!We would like to thank you for your support, and for making our resort your preferred accommodation of choice.Thank you for connecting with us through this review on Expedia.We look forward to welcoming you back in the near future for another Magnifique experience. Warm regards,Sutha KatreddiDirector of Front Office

Bonjour Angela Jayne, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa!Thank you for selecting the Resort as your preferred accommodation of choice and for connecting with us through expedia.com. We look forward to welcoming you back in the near future. Warm regards,Sutha KatreddiDirector of Front Office

Dear Amine, Thank you for having taken the time to share your invaluable feedback with us on Expedia, and we regret to learn that you have given us a lower rating. We sincerely apologise for the disappointing experience you had faced. The management team have personally reviewed your feedback with our colleagues and emphasised the importance of warm and proactive service to ensure a memorable stay for all our guests. As the guest experience and satisfaction are of paramount importance to us, please rest assured we value your invaluable feedback. Kindly advise us of the date and time of your convenience as well as the way of communication for us to further understand the experience you have had and this will enable us to continuously improve upon our standards to provide our guests with an exceptional stay.We appreciate the time and effort you have taken to contact us and I sincerely hope that you will give us another opportunity to restore your confidence in us.Once again please accept our sincerest apology for the service shortfall and we look forward to connecting with you further.Sincerely,Matthew LeesbourneDirector of Quality Assurance

Dear Christopher, Tropical greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for taking the time to leave us with this fantastic review. We will convey your appreciation to our ambassadors, and thank you once again for the kind words of encouragement. We look forward to having you again soon.Warm regards,Matthew LeesbourneDirector of Quality Assurance

Bonjour Wing Lam,Tropical greetings from Sofitel Singapore Sentosa Resort & Spa!We would like to thank you for your support, and for making our resort your preferred accommodation of choice.Thank you for making our day and for going out of your way to connect with us through this review on Expedia.We look forward to welcoming you back in the near future for another Magnifique experience. Warm regards,Matthew LeesbourneDirector of Quality Assurance

Dear Chris,Thank you for having taken the time to share your invaluable feedback with us, and I am heartened to know that your overall stay experience was enjoyable. As our guests’ experience is of paramount importance to us, we would like to reassure you that we will share your feedback on the website, chat app, and in-room dining hours with the respective department, and we will take steps to ensure that the offerings are improved upon.We appreciate the time and effort you have taken to contact us and we look forward to welcoming you back in the near future. Warm regards,Matthew LeesbourneDirector of Quality Assurance

Bonjour Vincent, Tropical greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for taking the time to leave us with this fantastic review. We will convey your appreciation to our ambassadors, especially Marcus and Peter, and thank you once again for the kind words of encouragement. Our ambassadors look forward to having you again soon.Warm regards,Matthew LeesbourneDirector of Quality Assurance

Dear Koichi,We very much appreciate your rating regarding your stay at Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours. Thank you again for sharing your experience, and we hope to welcome you back in the near future.Warm regards,Matthew LeesbourneDirector of Quality Assurance

Bonjour Monica, Tropical greetings from Sofitel Singapore Sentosa Resort & Spa!We would like to thank you for your support, and for making our resort your preferred accommodation of choice.Thank you for making our day and for going out of your way to connect with us through this review on Expedia.We look forward to welcoming you back in the near future for another Magnifique experience. Warm regards,Matthew LeesbourneDirector of Quality Assurance

Dear Takahiro,We very much appreciate your rating regarding your stay at Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours which will serve as an encouragement to our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back in the near future.Warm regards,Matthew LeesbourneDirector of Quality Assurance

Bonjour Kazuki,Warm greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for having taken the time to share your feedback with us. We will continue to take steps to ensure that the offerings are improved upon.We appreciate the time and effort you have taken to contact us and we look forward to welcoming back in the near future. Warm regards,Matthew LeesbourneDirector of Quality Assurance

Bonjour Koichiro, Warm greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for having taken the time to review your stay. We have taken note of your feedback on the arrival and departure experience and have shared with the team in our endeavour to continuously improve upon the standards. Once again, thank you for having taken the time to review your visit.Warm regards,Matthew LeesbourneDirector of Quality Assurance

Dear AKI,Tropical greetings from Sofitel Singapore Sentosa Resort & Spa!We would like to thank you for your support, and for making our resort your preferred accommodation of choice.Thank you for making our day and for going out of your way to connect with us through this review on Expedia.We look forward to welcoming you back in the near future for another Magnifique experience. Warm regards,Matthew LeesbourneDirector of Quality Assurance

Bonjour Fumimasa, Tropical greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for taking the time to leave us with this fantastic review. We look forward to having you again soon.Warm regards,Matthew LeesbourneDirector of Quality Assurance

Dear Toshie,Thank you for having taken the time to share your invaluable feedback with us, and I am heartened to know that your overall stay experience was enjoyable. As our guests’ experience is of paramount importance to us, we would like to reassure you that we will share your feedback with the respective department, and we will take steps to ensure that the offerings are improved upon.We appreciate the time and effort you have taken to contact us and we look forward to welcoming you back in the near future. Warm regards,Matthew LeesbourneDirector of Quality Assurance