Hoteller nær Richmond Raceway

"Was ok for the price"

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Perfect stay! Thank you for having pride in your property!"

"Halls were hot and humid and there was a hose out of the ceiling on the ground floor emptying into a bucket with obvious water damage on the ceiling. Will probably find a better hotel on my next trip. Restaurant/bar could stay open later as well."

"Smells everywhere. Room and linens (pillow) smell like BO and sweat in two rooms. Hallway smells like weed. Horrible wet powder eggs breakfast. Staff was nice but need to be more proactive when they are not sitting around eating in lobby which they seemed to constantly be doing"

"Clean room"

"Der var en god atmosfære, venlige og glade i receptionen, altid hjælpsomme og morgenmaden var rigtig god."

"My flight got cancelled so i had to book a room for a night. The pictures online make it seem so updated and modern. So I reserved this hotel. In reality, the hotel is old and outdated. It looks like they are trying make renovations, but its not even close. The hotel is dark and smells like musty carpets. The dining area was presentable, but the waitresses were not friendly. It was almost if I was bothering them when I asked what was good the eat. The food itself was ok but nothing great...

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"Good close to henrico sports events center"

"Large, spacious room. Friendly staff. Breakfast was great."

"Breakfast did not have very many options and they only offered coffee to drink no water or juice available."

"We were there for 6 nights our beds were never changed there was blood splatter on the bathroom wall, rust all in the shower. Trash was only taken out once and no liners in trash cans. We had to go to customer service 4 times to get our own towels, wash clothes and toilet paper. Room was never vacuumed or swept the sink was dirty when we arrived and there was hair all over the floor. Only one elevator worked and the parking garage leaked all over when it rained. I have always stayed with IHG and...

"Staff was friendly and helpful."

"Very nicd hotel in downtown Richmond. Close to many good restaurants, and some fast food chains. The property si very clean and the staff is very professinal and courteous. This was just a three-night trip, but I'd come back and stay again at the OMNI."

"I was able to check in several hours early, the staff was super friendly and gave restaurant suggestions and a map of town. Building and room was clean and secure. Had a very pleasant experience. Definitely recommend."