Hoteller nær Punta de los Frailes

"Staff is super helpful, food is quite good, place is a little worn down. The real issue we had was that we had 5 days of noise at the pool due to work on the showers. 6 hours of power pool and noise every day! That is really not cool. It is not a real 5 star hotel, more like a good 4 star."

"Udsigt til stranden"

"God morgenmadsbuffet. Området omkring poolen var ikke attraktivt pga. alt for megen larm fra børn og meget høj musik samt en overkåd 'underholder'. Mærkeligt, at man ikke kan finde fred og ro ved poolen. "

"Fint"

"We had a wonderful stay at this hotel and would definitely recommend it. The staff were incredibly kind and welcoming. Upon arrival, we were offered champagne, lemon water, or still water while the receptionist explained everything about the hotel during check-in, which gave a great first impression. The hotel is very clean and well maintained. The shampoo, conditioner, and other toiletries were of good quality. A big plus was that no one reserved sun loungers by the pool, which made the atmosphere much more relaxed. The town itself is very cozy, quiet, and peaceful, with a lovely beach and a supermarket close by. With good walking shoes, it’s not far at all to Puerto Rico, and there is also a direct bus that’s easy to use. The hotel staff are always happy to help with directions or transport. There is live music every evening after dinner in the lounge bar. It can be a bit loud and can be heard in the rooms, but thankfully there is a reasonable end time, so it didn’t disturb us too much. The bars are great — the staff work quickly and really try to make everyone happy without letting anyone wait too long. The buffet is excellent for breakfast, lunch, and dinner, with a very wide and varied selection, so there is truly something for everyone. A special mention goes to Airam in the lounge bar — super friendly, amazing drinks, and such a great vibe. He sang along to the music and had an incredibly positive and fun personality that really stood out."

"Extremely disappointing – reservation error, unhelpful staff, and poor service We were looking forward to our stay at RIU Vistamar, but our experience was ruined due to a serious booking error and a complete lack of assistance from the hotel staff. Upon arrival, we discovered that our children had been incorrectly registered as infants — which they clearly are not. This should have been a simple fix, but instead of helping us, the hotel staff charged us an additional 40% and refused to correct the mistake. Worst of all, they withheld our passports until we paid the extra charge. This felt like blackmail and is completely unacceptable. The staff were arrogant, inflexible, and not service-minded at all. We were simply told to contact Hotels.com, while the hotel refused to take any responsibility or offer any support. We travel frequently and have never encountered anything like this. RIU Vistamar should seriously reconsider their approach to customer service and staff attitude. We will definitely not return."