Natklub

Anmeldelser af Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 out of 5
Dreams Riviera Cancun Resort & Spa - All Inclusive
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 594 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 213 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 119 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 35 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 42 af i alt 1003 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Christian

Overnattede 8 nætter i maj 2023
Svar fra Guissela Villaseñor den 29. maj 2023
Dear Guest, We are so glad to hear that your stay with us is memorable and that you are enjoying your vacation. If there is anything we can do to help you continue to enjoy your stay with us, please let us know and we will be happy to help you. Best Regards, e-concierge

10/10 Fremragende

Kim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2020
Svar fra Abigail Espinoza den 23. dec. 2020
Dear Kim Thank you so much for taking your time to send us your notes. We are very happy to read that you enjoyed your stay with us. We wish you a happy homecoming.

10/10 Fremragende

Rafael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No need to leave the resort. Everything is easily available and accessible.
Overnattede 6 nætter i maj 2024

6/10 Okay

Anastasia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There were no advantages as to being a VIP. And good did not meet expectations
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Regina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Ecommerce Manager den 27. maj 2024
Dear Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future.Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely

10/10 Fremragende

Giselle

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Resort is amazing and staff is awesome. The beach was not the best for Caribbean, but was ok. Overall experience waa fantastic.
Overnattede 6 nætter i maj 2024
Svar fra Ecommerce Manager den 27. maj 2024
Dear Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future.Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely

6/10 Okay

Elizabeth Mary

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property is beautiful and the service of the staff is impeccable. We took a visit to the spa as well and it was an amazing/extremely relaxing experience. Somethings we didn’t love were the food and the amount of weddings on site. Overall, great place to visit if you’re having a wedding or have small children
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Keith

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent staff. Always pleasant and eager to help.
Overnattede 5 nætter i maj 2024
Svar fra Ecommerce Manager den 27. maj 2024
Dear Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future.Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely

6/10 Okay

Elaine

Rejste med familie og småbørn
Synes godt om: Service og personale
PROs: The ocean front master suite room was very spacious and clean. Great for a family of 4. Preferred club was a good upgrade as it provides access to the lounge and breakfast a la carte. Mexican restaurant was very tasty. The teppanyaki dinner was very good. Seaside grill dinner was also good. The rest of the restaurants had some really great dishes and then a couple misses. Nice pools- my kids enjoyed all 3 of them. Fun activities by the pool during the day. Drink service was good and never had to wait long for drinks to arrive. The breakfast buffet had good variety and was well rotated. Service overall was good- all the staff seemed genuinely pleased to help you to make your stay enjoyable. CONs : not all restaurants were open every day which led to limited choice each day where we could dine. The buffet for lunch and dinner was very limited and the food looked like it was sitting out a long time (even when we arrived right at the beginning of service for both meals). There were a couple meals from buffet where the meat was cooked in front of us and when we ate it was undercooked/raw. We also had to send back undercooked burgers two times at a restaurant. Seaweed on the beach (not the resorts fault as this is in many areas of Mexico). On the last day of my stay I did get some sort of food poisoning and did not feel well for 5 days afterwards.
Overnattede 7 nætter i maj 2024

10/10 Fremragende

sergio

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Staff very friendly
Overnattede 3 nætter i maj 2024
Svar fra Ecommerce Manager den 27. maj 2024
Dear Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future.Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely

10/10 Fremragende

Julia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everyone was absolutely lovely, the food was the best I’ve had at an all inclusive to date. All amenities were clean. Can’t wait to go back!
Overnattede 5 nætter i maj 2024
Svar fra Ecommerce Manager den 24. maj 2024
Dear Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future.Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely

8/10 Udmærket

Xinyu

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024
Svar fra Ecommerce Manager den 27. maj 2024
Dear Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future.Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely

10/10 Fremragende

hanadi, Dearborn Heights

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was immaculately clean restaurants were wonderful. They just have to work on the buffet food. It was OK. Everything else was wonderful shout out to Edy and the staff they were awesome. Especially the ones in the Coco Café. Planning on coming back with the family🤗
Overnattede 7 nætter i maj 2024
Svar fra Ecommerce Manager den 23. maj 2024
Dear Guest,Thank you for your feedback. :)We're glad to hear that you found our hotel accommodations satisfactory and appreciated the convenience of our proximity to amenities.Providing excellent service is a top priority for us, so we're pleased to know that you had a good experience in that regard.If there's anything specific we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards

10/10 Fremragende

Enid, Shamong

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The food was great , beautiful resort, but World Cafe needs some improvement . The concierge staff and all the staff were amazing. The free shuttle to tequila tasting and playa de Carmen was great too
Overnattede 5 nætter i maj 2024
Svar fra Ecommerce Manager den 23. maj 2024
Dear Guest :)Thank you for your feedback. :)We're glad to hear that you found our hotel accommodations satisfactory and appreciated the convenience of our proximity to amenities.Providing excellent service is a top priority for us, so we're pleased to know that you had a good experience in that regard.If there's anything specific we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards

10/10 Fremragende

Brenda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This was my first trip to Cancun and I loved it
Overnattede 2 nætter i maj 2024
Svar fra Ecommerce Manager den 20. maj 2024
Dear Guest,Thank you for your feedback. :) We're glad to hear that you found our hotel accommodations satisfactory and appreciated the convenience of our proximity to amenities. Providing excellent service is a top priority for us, so we're pleased to know that you had a good experience in that regard.If there's anything specific we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards

10/10 Fremragende

Christopher

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing people and place
Overnattede 6 nætter i april 2024
Svar fra Ecommerce Manager den 16. maj 2024
Dear Guest,Thank you for your feedback. :) We're glad to hear that you found our hotel accommodations satisfactory and appreciated the convenience of our proximity to amenities. Providing excellent service is a top priority for us, so we're pleased to know that you had a good experience in that regard.If there's anything specific we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards

10/10 Fremragende

Jacqueline Pamela

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Na
Overnattede 4 nætter i maj 2024
Svar fra Ecommerce Manager den 21. maj 2024
Dear Guest,Thank you for your feedback. :) We're glad to hear that you found our hotel accommodations satisfactory and appreciated the convenience of our proximity to amenities.Providing excellent service is a top priority for us, so we're pleased to know that you had a good experience in that regard.If there's anything specific we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards

8/10 Udmærket

David Gregory

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My husband and I stayed at this resort 5/4/2024-5/10/2024 in a preferred club room. I didn’t see any preferred benefits, so If there is an up-charge for that I wouldn’t pay again. The food was good at all of the restaurants we tried. The entertainment was good for us, but we don’t need much entertainment when we are at the beach. All of the staff that we encountered were nice. There were a lot of weddings going on through the week, but the weddings didn’t bother us. The one thing that needs to be talked allot more was the amount of outside noise you can hear from the room. We had a room facing the pool and you could hear loud music every afternoon and sometimes until 11PM at night. We could also hear anything that happened in the halls at all hours of the night and morning. That was with the fan going and our sound machine at the loudest setting. I don’t know if the problem was with our room, or if that is everyone’s experience.
Overnattede 6 nætter i maj 2024
Svar fra Ecommerce Manager den 15. maj 2024
Dear Guest,Thank you for your feedback. :) We're glad to hear that you found our hotel accommodations satisfactory and appreciated the convenience of our proximity to amenities. Providing excellent service is a top priority for us, so we're pleased to know that you had a good experience in that regard.If there's anything specific we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards

10/10 Fremragende

Robin

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Ecommerce Manager den 11. maj 2024
Dear Guest,Thank you for your feedback. :) We're glad to hear that you found our hotel accommodations satisfactory and appreciated the convenience of our proximity to amenities. Providing excellent service is a top priority for us, so we're pleased to know that you had a good experience in that regard.If there's anything specific we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards

10/10 Fremragende

Mark

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good resort
Overnattede 6 nætter i april 2024
Svar fra Ecommerce Manager den 9. maj 2024
Dear Guest,Thank you for your feedback. :)We're glad to hear that you found our hotel accommodations satisfactory and appreciated the convenience of our proximity to amenities. Providing excellent service is a top priority for us, so we're pleased to know that you had a good experience in that regard.If there's anything specific we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards

10/10 Fremragende

Diana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Mucho sargazo
Overnattede 2 nætter i maj 2024
Svar fra Ecommerce Manager den 9. maj 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel accommodations satisfactory and appreciated the convenience of our proximity to amenities. Providing excellent service is a top priority for us, so we're pleased to know that you had a good experience in that regard.If there's anything specific we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards

8/10 Udmærket

Julie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room was nice and very clean. Enjoyed the evening entertainment. Needs more variety in the main buffet eating area. I felt some food had been left out too long. Didn’t like the French restaurant. But the Japanese and Italian and Mexican night was delicious
Overnattede 5 nætter i maj 2024
Svar fra Ecommerce Manager den 9. maj 2024
Dear Guest,Thank you for your feedback. :) We're glad to hear that you found our hotel accommodations satisfactory and appreciated the convenience of our proximity to amenities. Providing excellent service is a top priority for us, so we're pleased to know that you had a good experience in that regard.If there's anything specific we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards

10/10 Fremragende

Cody

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property and staff were fantastic. We enjoyed every step of the way. Great people great entertainment great food
Overnattede 5 nætter i maj 2024
Svar fra Ecommerce Manager den 9. maj 2024
Dear Guest,Thank you so much for your wonderful rating! :)We truly appreciate your kind words and are delighted to hear that you had a great experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and we're thrilled that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us.Warm regards,

10/10 Fremragende

Tania

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Highly recommend this resort,the staff is so friendly and accommodating they made sure to take care of the customers at all times.
Overnattede 3 nætter i maj 2024
Svar fra Ecommerce Manager den 9. maj 2024
Dear Guest,Thank you so much for your wonderful rating! :)We truly appreciate your kind words and are delighted to hear that you had a great experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and we're thrilled that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us.Warm regards,

10/10 Fremragende

Luis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024
Svar fra Ecommerce Manager den 9. maj 2024
Dear Guest,Thank you so much for your wonderful rating! :)We truly appreciate your kind words and are delighted to hear that you had a great experience during your stay with us.If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us.Warm regards,

6/10 Okay

Muhibe

Rejste med familie
Synes ikke om: Service og personale
Teveel bruiloften, laat in de nacht harde muziek en kabaal van mensen dior bruiloften. Min twee bruiloften per dag. Was niet fijn. Hadden wat beter verwacht van dit hotel.
Overnattede 7 nætter i april 2024
Svar fra Ecommerce Manager den 6. maj 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely

8/10 Udmærket

Natasha

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome
Overnattede 7 nætter i april 2024
Svar fra Ecommerce Manager den 6. maj 2024
Dear Guest,Thank you so much for your wonderful rating! We truly appreciate your kind words and are delighted to hear that you had a great experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and we're thrilled that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us.Warm regards,

10/10 Fremragende

Chiara

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra Ecommerce Manager den 27. maj 2024
Dear Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future.Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely

10/10 Fremragende

VICTOR MANUEL

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Buena
Overnattede 6 nætter i april 2024
Svar fra Ecommerce Manager den 4. maj 2024
Dear Guest,Thank you so much for your wonderful rating! We truly appreciate your kind words and are delighted to hear that you had a great experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and we're thrilled that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us.Warm regards,

10/10 Fremragende

Leang

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was close by to each other didn’t have to walk to far to get to anything. I think there should have been more pool area music and more activities for adult. We were provided with VIP access which was nice but a little confusing and misleading. I had $200 worth of coupon that honestly I didn’t even use cause they weren’t taking it any where because we already had a discount. Not sure what’s the point of the coupon if you can’t use it. Our package came with a free bottle of champagne every night, we only received it the first night and second night. The preferred access is nice but very excluded from everything not very open floor plan to enjoy with the view outside.
Overnattede 4 nætter i april 2024
Svar fra Ecommerce Manager den 4. maj 2024
Dear Guest,Thank you for sharing your feedback! We're thrilled to hear that you found our staff and service excellent during your stay. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back soon for another outstanding experience.Warm regards

10/10 Fremragende

Dawn Nichole

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great Staff!! Cleaning Service on point!! Very relaxing Ambiance!!
Overnattede 5 nætter i april 2024
Svar fra Ecommerce Manager den 6. maj 2024
Dear Guest,Thank you so much for your wonderful rating! We truly appreciate your kind words and are delighted to hear that you had a great experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and we're thrilled that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us.Warm regards,

8/10 Udmærket

Lacinda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The one thing I did not like was there were not a lot of activities during the day and there was not a lot of music around the pool area. It was kind of boring around the pool area throughout the day.
Overnattede 4 nætter i april 2024
Svar fra Ecommerce Manager den 4. maj 2024
Dear Guest,Thank you for sharing your feedback! We're thrilled to hear that you found our staff and service excellent during your stay. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back soon for another outstanding experience.Warm regards

10/10 Fremragende

ISAAC

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really enjoyed the hospitality of all the staff while staying there. The app is very useful for getting everything you need. They were pretty responsive when we needed room service. We tried most.od the restaurants there and really enjoyed the food. We didn't like some of the mixed drinks at the bars there. They were too watered down. That did not detract from the wonderful experience we had though. We will definitely visit again.
Overnattede 5 nætter i april 2024
Svar fra Ecommerce Manager den 4. maj 2024
Dear Guest,Thank you so much for your wonderful rating! We truly appreciate your kind words and are delighted to hear that you had a great experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and we're thrilled that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us.Warm regards

10/10 Fremragende

Fatima Rosemary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is beautiful, the staff is friendly and helpful. I didn’t like the pressure to buy into the Hyatt properties vacations. We went to visit the resort natural. It was dirty, over populated, restrooms were dirty and only one elevator was working to view a room on the 8th floor. The people giving the information became very rude when we decided to decline the offer. We were asked 4 more times by different managers, bosses, people with different titles. I will never do that again. It was a waste of three hours as we were told it was only one hour and a half.
Overnattede 6 nætter i april 2024
Svar fra Guissela Villaseñor den 24. apr. 2024
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you found our resort beautiful and our staff friendly and helpful. Providing excellent service and creating a welcoming atmosphere are top priorities for us, and we're delighted that you had a positive experience during your stay.We hope to have the pleasure of welcoming you back for another wonderful experience soon!Warm regards,e-concierge

8/10 Udmærket

Omar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Guissela Villaseñor den 24. apr. 2024
Dear Guest,Thank you so much for your wonderful rating! We truly appreciate your kind words and are delighted to hear that you had a great experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and we're thrilled that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us.Warm regards,e-concierge

8/10 Udmærket

Henry jobani

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Guissela Villaseñor den 23. apr. 2024
Dear Guest,We would like to extend our heartfelt gratitude for your excellent rating! We are delighted to hear that you were thoroughly satisfied with your stay with us. Your positive feedback serves as a great motivation and confirmation that we are on the right path to providing our guests with an unforgettable experience.We truly value your praise and trust in our hotel, and we look forward to welcoming you back soon. If you have any further questions or requests in the future, please do not hesitate to contact us. We are always here to ensure that your next visit with us is as enjoyable as the last.Warm regards,e-concierge

10/10 Fremragende

Amela

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Premium restaurants have great selection and stuff is amazing Beach side restaurants are amazing,no need going to the buffet for dinner Unlimited beach towels,beach bars and waitress on the beach are amazing,rooms and generally pretty much everything else is great….too many weddings though.Highly recommend for the price.
Overnattede 7 nætter i april 2024
Svar fra Guissela Villaseñor den 22. apr. 2024
Dear Guest, Thank you so much for sharing your wonderful experience with us! We're delighted to hear that you enjoyed our premium restaurants, beachside dining options, and the convenience of our beach amenities. Providing exceptional service and amenities is our top priority, and we're thrilled that you found everything to your liking. We look forward to welcoming you back for another fantastic stay in the future.Best Regards,e-concierge

8/10 Udmærket

Mia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All I and all It’s nothing super fancy, but we had a a great time. Staff were really kind, helpful, beach was super nice (seaweed is a problem all over the Atlantic coast not their fault and they tend to it best they can). Pools and property are clean and well taken care of. They have fun entertaining shows every night. It’s a wedding factory, there at least two a day, but it never negatively affected our stay. Kids club is a savior for ages 2-8. I didn’t see many kids younger than that though they definitely accept them, my 6y.o LOVED it. Only subpar thing is the food and the beds. Food is edible, but not special in any way. Total basic hotel/banquet type food. I’d say the best meal I had was the Mexican restaurant and the international dinner they do one night by the pool and that was mainly because it was fun. The mattresses were super uncomfortable. Mine had a big crevasse from overuse, my back and neck were killing me. We also had an issue one night because the doors between the rooms are so flimsy that we could hear everything in next room as if there were no door at all. That was also because the people staying there for the one night let their toddler play a wooden flute and scream until 1am… Who does that?!? All said we really had a great vacation. I wouldn’t go out of of my way to go back but I wouldn’t be opposed to going either. But of course there are literally 1000’s of options down there.
Overnattede 5 nætter i april 2024
Svar fra Guissela Villaseñor den 22. apr. 2024
Dear Guest, We're thrilled to hear that you had a fantastic time during your vacation with us! Our team takes great pride in providing exceptional service, and it's wonderful to know that you found our staff to be kind and helpful. It's also great to hear that you enjoyed the beautiful beach, clean pools, and well-maintained property. Our entertaining shows are just one of the many ways we strive to create memorable experiences for our guests. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful vacation soon!Best Regards,e-concierge

8/10 Udmærket

Sergio

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Necesita mejorar la comida
Overnattede 2 nætter i april 2024
Svar fra Guissela Villaseñor den 19. apr. 2024
Estimado Huésped,Queríamos expresar nuestro sincero agradecimiento por la excelente calificación que nos ha otorgado. Es un verdadero honor saber que su experiencia en nuestro establecimiento fue satisfactoria y que disfrutó de su estancia con nosotros.Su apoyo y comentarios positivos son muy valiosos para nosotros, ya que nos motivan a seguir mejorando y ofreciendo un servicio excepcional a todos nuestros huéspedes. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y brindarle otra experiencia memorable.Gracias una vez más por elegir nuestro establecimiento y por tomarse el tiempo para compartir su opinión. Estamos a su disposición para cualquier cosa que necesite durante su próxima visita.Sinceramente,e-concierge

10/10 Fremragende

Ryan

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pictures don’t do this resort justice, we stayed with our two children and my mother in law for a week and I wish we had another week as you genuinely feel right at home from the moment you walk in. The staff are all extremely professional and friendly, they will even remember you by name, the food was great, the resort itself was not too busy or crowded (even with weddings happening during our stay), and it was a perfect balance for family, or great for just adults as well. I will absolutely be going back.
Overnattede 5 nætter i april 2024
Svar fra Guissela Villaseñor den 18. apr. 2024
Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you and your family had such an enjoyable stay with us.It's fantastic to know that you felt at home from the moment you arrived and that our staff's professionalism and friendliness made such a positive impression. We're also glad that you found the food to your liking and appreciated the resort's peaceful atmosphere.We can't wait to welcome you back for another memorable stay! If there's anything we can do to make your next visit even more special, please don't hesitate to reach out.Warm regards,e-concierge

10/10 Fremragende

Nancy, Vancouver

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property
Overnattede 9 nætter i april 2024
Svar fra Guissela Villaseñor den 18. apr. 2024
Dear Guest, Thank you for your kind words! We're delighted to hear that you found our property beautiful.We strive to create a wonderful environment for our guests to enjoy, and it's always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back to our property in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,e-concierge

10/10 Fremragende

Elizabeth

Overnattede 6 nætter i april 2024
Svar fra Ecommerce Manager den 6. maj 2024
Dear Guest,Thank you so much for your wonderful rating! We truly appreciate your kind words and are delighted to hear that you had a great experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and we're thrilled that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us.Warm regards,

8/10 Udmærket

Howard

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Guissela Villaseñor den 16. apr. 2024
Dear Guest, Thank you very much for your positive rating! We are delighted to hear that you enjoyed your stay with us. We always strive to provide the best service possible, and we are pleased to know that we met your expectations. If you need anything else during your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon.Best Regards,e-concierge

10/10 Fremragende

Laura Rianhard, Old Saybrook

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very family friendly with excellent customer services. Property was very safe and food was good
Overnattede 6 nætter i april 2024
Svar fra Guissela Villaseñor den 12. apr. 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a great family-friendly experience with us and that you found our customer service to be excellent. Ensuring a safe and enjoyable environment for our guests is our top priority, and we're delighted that you felt comfortable and secure during your stay. It's also fantastic to know that you enjoyed the food offerings at our property.We hope to welcome you and your family back for another fantastic stay in the future!Best regards,e-concierge

10/10 Fremragende

James Daryl

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff are very friendly and always smiling, room was kept nice and clean, variety of different food. Love the kids pool and the warm infinity pool.
Overnattede 5 nætter i marts 2024
Svar fra Guissela Villaseñor den 12. apr. 2024
Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the friendly and attentive service from our staff, as well as the cleanliness of your room. It's fantastic to know that you appreciated the variety of food options available and that you found the kids pool and infinity pool enjoyable.We hope you had a truly memorable stay with us, and we look forward to welcoming you back for another fantastic experience in the future.Best Regards,e-concierge

8/10 Udmærket

Alisa

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
My son really enjoyed the Kids Club/Explorer. He is 7 so we definitely love the stay.
Overnattede 4 nætter i april 2024
Svar fra Guissela Villaseñor den 11. apr. 2024
Dear Guest, Thank you for sharing your experience with us. We are thrilled to hear that your son enjoyed the Explorers Club during your stay. Providing a fun and engaging experience for our younger guests is always a priority, and we are delighted that your 7-year-old had a great time.We hope that your entire family enjoyed their stay, and we look forward to welcoming you back for another wonderful experience in the future.Warm regards,e-concierge

8/10 Udmærket

Naza

Overnattede 7 nætter i april 2024
Svar fra Ecommerce Manager den 4. maj 2024
Dear Guest,Thank you so much for your wonderful rating! We truly appreciate your kind words and are delighted to hear that you had a great experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and we're thrilled that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us.Warm regards

6/10 Okay

Marissa

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Guissela Villaseñor den 9. apr. 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

6/10 Okay

JORGE

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
El precio es demasiado alto, he estado en hoteles similares o mejores a la mitad de precio, por el precio esperaba mucho más
Overnattede 6 nætter i april 2024
Svar fra Guissela Villaseñor den 9. apr. 2024
Estimado huésped,Quería expresarle personalmente mi más sincero agradecimiento por compartir sus valiosos comentarios con nosotros. Sus opiniones, comentarios y experiencias son de gran valor para nuestro equipo, que se esfuerza por mejorar continuamente nuestros servicios. Por favor, sepa que siempre estamos aquí para asegurarnos de que su próxima experiencia con nosotros sea aún más memorable que la anterior.Sinceramente,e-concierge

8/10 Udmærket

Lourdes

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was wonderful. Perfect place to be with kids. Staff was really cordial and friendly.
Overnattede 4 nætter i april 2024
Svar fra Guissela Villaseñor den 8. apr. 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that you had a fantastic experience, especially with your kids. Our team works hard to ensure that every guest feels welcome and enjoys their time with us. We hope to have the pleasure of welcoming you and your family back for another memorable stay in the future!Warm regards,e-concierge