"Great service – special thanks to Ian and Samanda!
We had a very nice stay at Gale Miami Hotel and Residences. A big thank you goes out to Ian, who provided absolutely excellent service – always friendly, helpful, and professional. He truly made a difference in our experience.
Also, a big shout-out to the beautiful and kind Samanda in the restaurant. She was always warm and welcoming every morning, and made our breakfast moments really pleasant.
However, there are a few things that could be improved. We booked a stay with breakfast included, but instead received a $25 credit to order from the menu. This didn’t feel fair – especially since we had to pay tax even if we only spent the $25.
Housekeeping also left something to be desired. It was supposed to come automatically every other day, but no one showed up, even after we asked for it.
All in all, it’s a beautiful hotel with great service – especially thanks to Ian and Samanda – but there’s definitely room for improvement in the housekeeping and the breakfast arrangement."