Luksushoteller i Playa del Carmen

"The hotel is nice, but I wouldn’t visit again. The bungalows are dated and the water below is murky and filled with seaweed. We couldn’t use the beach, because of the seaweed. They were working hard to try and remove it, but it didn’t work. The food is delicious, but the menu doesn’t change much, so after 3 days, we were bored with the food options. There were ants in our room, so we called the front desk and they sent someone to spray the room. The fumes caused me to itch all over, so that...

"We really enjoyed the Impressions section of this resort, and it significantly influenced my overall review. The layout of the resort is very nice, and our Ocean View room was beautiful. Our butlers were outstanding as well. However, the resort became overcrowded from Thursday to Sunday, making it nearly impossible to get a drink at any bar on the property. We often had to retreat to the Impressions lobby and their restaurant upstairs. I wasn’t particularly fond of the suggested reservation...

"We had a wonderful short stay at the Belmond Maroma to celebrate our engagement. The staff and their service were top notch. In particular, Emanuel took great care of us. The spa was wonderful for both treatments and some time in the hot/cold plunges, steam and sauna. The restaurants were picturesque right on the beach - we particularly liked breakfast with the fresh juices of the day and daily changed pastries. The gym setup is excellent and the daily complimentary activities rounded out our...

"Excellent staff"

"Overall a fantastic stay,however, once in a while the great service failed but not enough to ruin our stay in any way."

"Absolutely wonderful place! Beautiful, relaxing, and everything smells so good! My only complaint is the pool is unheated! My 2.5 year old had purple lips within 10 minutes of playing in it in 80° weather. The pool largely remains empty, as it’s just too uncomfortable."