Luksushoteller i Playa del Carmen

"Overall a fantastic stay,however, once in a while the great service failed but not enough to ruin our stay in any way."

"Great resort exceptional service!"

"The resort landscaping is beautiful, the pools were amazing, and the staff was all really friendly. The only suggestion I would have is have another option for eating between 4pm-6pm. We arrived for checkin at 2:45 and due to the amount of guests that arrived at the same time we were not done till 4pm and at that point the only options we had were snacks at the buffet, coffee shop, and room service that took and hour to get our food. You also need to keep date sleeping pillows in rooms. They...

"Great staff set the viceroy apart. Beach front location. "

"The service staff is very attentive, great customer service ! Jonathan at pool bar is awesome !!"

"Wonderful vacation- beautiful surroundings. "

"The resort was great also was the staff,the maid service was excellent. Now unfortunately the bad news, the Italian restaurant was the best of all, Loli was terrible, great service but lously food. Drinks were just OK but being free I guess you can't complain. The buffet restaurant items looked good but lacked flavor. Breakfast buffet was alright and the person making omlettes was good. I'll give a nine on the resort, but only a five on the food."

"Only thing I didn’t like is that cabanas are all around the pool for people to pay for. Got annoying cuz we just wanted a chair to put our towels on"

"The property is very clean and the staff is very friendly. The beach is amazing with the ability to walk quite far on a shoreline. When you get to the hotel, make sure to make dinner reservation for their evening restaurants because they are amazing. We really liked the Asian and Mediterranean ones. Rooms get cleaned twice a day which is nice. One thing we didn't like was a buffet with small food options and it's the same every day. I wish we were told that we could eat at the restaurants...

"Amazing "