Hoteller i Nuevo Nayarit

"awesome"

"I had a wonderful stay at this hotel. The property was clean, comfortable, and well-maintained, but what truly made the experience exceptional was the staff. Every team member I encountered was incredibly friendly, professional, and eager to help. They went above and beyond to ensure my stay was enjoyable and stress-free. Their warm hospitality made me feel genuinely welcome from check-in to check-out. I would highly recommend this hotel to anyone looking for excellent service and a pleasant...

"We stayed for 4 days and wish we could have stayed longer. The staff was great, the pools were amazing and it was very relaxing."

"Horrible customer service; when asked for help or services employees would roll their eyes or reply with a bad attitude. Also employee expected tips for everything even during bad service. AC was not working properly we had to moved 3 times; They put us in a room knowing that the AC was not working properly; it was making loud sounds, at 3 am the AC was releasing burnt rubber fumes. Called the front desk to tell them our situation and they said, “it’s probably nail polish”. They sent a machanic...

"Room was kept clean, food was not very good."

"Great hospitality will definitely return."

"Upon arrival they took about 15 mins just to check me in, when there were about 7 staff members standing behind the counters not helping anyone else. Once I was helped they rain a bell and said someone else will finish the check in to give me more information. That person was not available so they finished my check in without completely giving me all the information about the hotel. There were no staff walking around pool or beach area offering drinks or food as other hotels offer. Pool bar...

"The staff at this resort are the best!"

"La atención desde que llegas hasta que debes salir es simplemente espectacular!!!! Las imágenes que ves en la reserva no muestran lo hermoso que es el hotel y sus habitaciones… la pasamos genial"

"All was excellent"

"Nice"

"We filtered Expedia for "All-Inclusive," but the hotel listed All-Inclusive and "Free Breakfast" rooms at the same price. We thought it was included, but arrived to a surprise fee of $140/person/night. The front desk said we were the 5th group that day with this Expedia issue. Expedia support spent 2 hours on the phone only to say they couldn't help. Even after paying, you must write your room number and sign a check for every single drink and food item, ruining the carefree vibe. Most staff had...

"Sorry, but the food was bland"

"Service was top notch, great staff every were, would like to pout out Octavio at Limon Grass and Myriam at Omaggio, they make the stay even better.."

"Pool and beach front view. Excellent service everyone very polite 5 🌟"

"Excelente servicio e instalaciones"

"Mi estancia fue de domingo a viernes, y dos días cerraron la alberca por accidentes fecales, sé que no es culpa del personal pero sí que buscarán la manera de ser más estrictos para el ingreso a la alberca"

"Todo excelente Atención Comida a Servicis"

"The odor in the room was horrible, the room itself was large, however the smell made it very unpleasant .we were just a quick overnight stop, would not have stayed a minute longer"