4/10 Dårligt
Patrizia
Rejste med familie
30. dec. 2025
Synes ikke om: Rengøring
Well, the room was in good condition overall, but when my son went to open the sofa bed so he could sleep there (since I had recently had surgery and it was more comfortable for him that way), the sofa was completely dirty, the sheets were covered in mustard, and there was even a sock there! My son called reception, and they told him they couldn't do anything because the cleaning staff had already left. My son went down and asked for another option. The guy told him he would have to change the sheets himself, that there were some in the room's closet. Imagine paying so much money per night there and then having to do all that yourself! The guy told my son that we would receive compensation for it. My son emailed him the photos, and the next day we spoke with another woman at the front desk who recommended that since we had booked through Expedia, we should call the hotel's customer service. We did this three times, speaking to three different people, and we sent them the photos again. Their final resolution was that they couldn't do anything because the cleaning staff had sent them photos of the room after they finished cleaning, and none of the photos showed the sofa bed open. In short, they didn't take responsibility for anything, which I find disrespectful and a serious lack of hygiene, especially given my condition. I don't recommend them at all. This is the first time I've had such a bad experience regarding cleanliness.
Patrizia
Overnattede 2 nætter i december 2025