Havepavillion

Anmeldelser af Quality Inn Florida City - Gateway to the Keys

2.5 out of 5
Quality Inn Florida City - Gateway to the Keys
333 SE 1st Ave, Florida City, FL

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 472 af i alt 1005 anmeldelser" "
Bedømmelse på 8 − Udmærket. 347 af i alt 1005 anmeldelser" "
Bedømmelse på 6 − Okay. 116 af i alt 1005 anmeldelser" "
Bedømmelse på 4 − Dårligt. 46 af i alt 1005 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 24 af i alt 1005 anmeldelser" "

8,4/10

Rengøring

9,0/10

Service og personale

8,4/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Hans

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Remember to ask for cleaning
If you want cleaning, you have to ask for it. It came as a surprice for us, Breakfast was good and staff was nice and friendly
Overnattede 2 nætter i januar 2024
Svar fra Guest Relations Management den 25. jan. 2024
Hi Hans! Thank you for taking the time to share your feedback with us, and we appreciate your positive comments about the breakfast and our friendly staff. We are pleased to hear that you had a good overall experience during your stay. We apologize for any confusion regarding the cleaning service. Your feedback is valuable, and we will review our communication processes to ensure that guests are well-informed about our cleaning services. If there are specific aspects of your stay that you would like to discuss further or suggestions for improvement, please feel free to share. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

4/10 Dårligt

Anne

Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Meget små værelser, billederne lyver lidt. Værelset lugtede indelukket. Der var ikke lagen til babyseng 1. Nat. Så blev spurgt om baby ikke bare kunne ligge på et tæppe. Tjekkede ud en nat før, da vi fandt noget andet.
Overnattede 3 nætter i november 2023
Svar fra Guest Relations Management den 7. dec. 2023
Hi Anne! Thank you for taking the time to share your thoughts about your recent stay at our hotel. We sincerely apologize for the challenges you encountered, and we appreciate your honest feedback. We regret that the room size did not meet your expectations, and we understand the importance of accurate representations. Your comments about the room smelling stuffy are concerning, and we will work to address this issue promptly to ensure a fresher atmosphere for our guests. We apologize for the oversight regarding the sheet for the baby bed on the first night as well. Our team is currently reviewing our procedures to prevent such lapses in the future. Your feedback is valuable, and we are committed to improving in these areas. We understand the importance of a comfortable and accommodating stay, especially for families with young children. We're regret to hear about the inconvenience with the baby bed sheet and the alternative offered. Your experience is not reflective of the level of service we aim to provide. We appreciate your understanding and hope that you found suitable accommodations elsewhere. If your travels bring you back to the area, we would be grateful for another opportunity to serve you and make amends for the shortcomings you experienced.

10/10 Fremragende

Morten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt pitstop
Perfekt og meget prisvenligt hotel til midlertidig overnatning inden afgang videre til fx Everglades, Key west eller østkysten. Stedet er holdt vedlige og generelt rent. Pool også fin ren. Dog noget lydt hvis naboen ikke er indstillet på at sove. Ligger lige op ad hovedvej med wallmart lige i nærheden.
Overnattede 2 nætter i november 2023
Svar fra Guest Relations Management den 23. nov. 2023
Hi Morten! Thank you for sharing your excellent feedback, and we appreciate your perfect rating! We're delighted to hear that you found our hotel perfect and a value for your money for your road stops. It's wonderful to know that you appreciated the well-maintained and generally clean environment, as well as the nice and clean pool. We apologize for any noise disturbances you may have experienced from a neighboring room. Our team is committed to ensuring all guests have a comfortable and peaceful stay, and we will continually enforce our policies to enhance the overall guest experience. It's great to hear that our convenient location near the main road and close proximity to Walmart added to the convenience of your stay. Thank you for choosing to stay with us and we look forward to the pleasure of welcoming you back on your next visit.

10/10 Fremragende

Marianne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God beliggenhed
Rigtig fint sted med god beliggenhed til Miami, Key West og Everglades. Vi havde ingen rengøring i de 3 dage vi var der. Det var okay, men det ville have været rart at få skraldespanden tømt under opholdet. Værelset virkede meget fugtigt og lugtede lidt indelukket. Fin morgenmad, hvor der var nok til at få en god start på dagen. Stor ros til morgenmads damen, der sørgede for at alt var rent og indbydende hele tiden. Fin lille pool der var dejlig, når vi kom hjem fra diverse udflugter. Bor gerne her igen.
Overnattede 3 nætter i november 2023
Svar fra Guest Relations Management den 21. nov. 2023
Hi Marianne! Thank you for sharing your experience with us, and we appreciate your perfect rating. We're thrilled to hear that you enjoyed your stay and found our location convenient for exploring Miami, Key West, and the Everglades. Your positive comments about the breakfast and the efforts of our breakfast staff are truly appreciated. Creating a clean and welcoming environment for our guests is a top priority, and we're glad you felt well taken care of. However, we apologize for any inconvenience or discomfort caused by the lack of cleaning during your three-day stay and the dampness in the room. Your feedback is important, and we will address these concerns promptly to ensure a more comfortable experience for our guests. Thank you for choosing our hotel and we look forward to the pleasure of welcoming you back for another wonderful stay in the future.

8/10 Udmærket

Maiken

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Rengøring
Godt hotel til pengene. Dog ingen rengøring eller noget af værelset under opholdet på 5 dage. Poolen er god.
Overnattede 1 nat i november 2023
Svar fra Guest Relations Management den 18. nov. 2023
Hi Maiken! Thank you for choosing our hotel and for sharing your feedback. We appreciate your rating and your honest comments. We're pleased to hear that you found our hotel to be a good value for your money and that you enjoyed our pool. However, we apologize for any inconvenience caused by the lack of cleaning during your 5-day stay. Your feedback is valuable, and we will review our housekeeping procedures to ensure a more seamless experience for our guests. We appreciate your input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Guest Relations Management den 18. nov. 2023
Hi there! Thank you for taking the time to leave your rating. We hope to have the opportunity to welcome you back and improve your overall satisfaction.

10/10 Fremragende

Andreas Roland

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
En god pris
Et rigtig fint motel til en god pris. Venligt personale, god morgenmad og en ren pool hvad mere skal du bruge.
Overnattede 2 nætter i november 2023
Svar fra Guest Relations Management den 14. nov. 2023
Hi Andreas! Thank you for your outstanding review! We're delighted to hear that you found our motel to be really nice, with friendly staff, a good breakfast, and a clean pool. Your satisfaction is our priority, and we appreciate your positive feedback. Guests like you make our efforts worthwhile. We look forward to hosting you again for another excellent stay in the future.

8/10 Udmærket

Jakob

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i april 2023
Svar fra Guest Relations Specialist den 18. apr. 2023
Hello Jakob! We're so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are so glad that your stay was enjoyable and we look forward to seeing you again!

10/10 Fremragende

Thomas

Overnattede 1 nat i april 2023
Svar fra Guest Relations Specialist den 11. apr. 2023
Hello Thomas! We're glad that you enjoyed the value and the amenities of our hotel! Thank you for sharing your perspective of our hotel’s accommodations and services! It means a lot to us that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon!

8/10 Udmærket

Max Kruse

Overnattede 1 nat i oktober 2022
Svar fra Manager den 23. okt. 2022
Hello Max Kruse,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Frank

Rejste i en gruppe
Synes godt om: Service og personale
3 dages ferie
Opholdet var ok og servicen var god. Med der var en underlig lugt på gang og værelse. Hvis det er ferie skal du kun vælge dette hotel, hvis du skal en tur til everglades eller til Robert is Here. Maden er god på Texas roadhouse ca en 0,5 miles fra hotellet.
Overnattede 3 nætter i september 2022
Svar fra Manager den 21. sep. 2022
Hello Frank, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 Okay

Niels

Rejste med familie
Synes godt om: Rengøring, service og personale
Overnattede 1 nat i februar 2022
Svar fra Manager den 23. feb. 2022
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

8/10 Udmærket

Palle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2020
Svar fra Manager den 5. mar. 2020
It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Udmærket

Gitte

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Udmærket!
God morgenmad! Hurtig ind og udtjekning.
Overnattede 1 nat i februar 2020
Svar fra Manager den 13. feb. 2020
It means so much to have earned your business. We appreciate the feedback regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i februar 2020
Svar fra Manager den 8. feb. 2020
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Udmærket

Christina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2020
Svar fra Manager den 23. jan. 2020
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

8/10 Udmærket

Conni Lagergreen

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Nothing fancy but everything is working
Really nice motel. Nothing fancy, but it’s clean, and everything is working. They seem to have actually made an effort making a breakfast buffet that is tasty and fresh (which is not a given in the US) and the pool is heated and nice. Really sweet staff too!
Overnattede 2 nætter i januar 2020
Svar fra Manager den 4. jan. 2020
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and also our breakfast. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Fremragende

Frederik

Overnattede 1 nat i november 2019

8/10 Udmærket

Thomas

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 3 nætter i februar 2019
Svar fra Manager den 25. feb. 2019
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Udmærket

Poul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
god
Overnattede 2 nætter i februar 2018
Svar fra Manager den 2. mar. 2018
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

8/10 Udmærket

Kim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel til pengene :-)
Dejligt hotel.
Overnattede 1 nat i januar 2018
Svar fra Manager den 23. jan. 2018
Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our Hotel for all of our guests.

8/10 Udmærket

Kim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel på vej til the Key
Dejligt hotel på vej til the Keys. Fint og pænt værelse. Værelset var stort og inkl. Morgenmad.
Overnattede 1 nat i januar 2018
Svar fra Manager den 22. jan. 2018
We strive to give every guest an enjoyable and memorable experience. Thank you for the comments regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Fremragende

Monica

Overnattede 4 nætter i maj 2024
Svar fra Guest Relations Specialist den 27. maj 2024
Hi Monica,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Fremragende

Ken Allen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean rooms and grounds. Nice heated pool. Set back off street so it's quiet but easy to get to. Staff was very polite.
Overnattede 6 nætter i marts 2024
Svar fra Guest Relations Management den 23. maj 2024
Hi Ken! We're thrilled you had a perfect stay with us! A clean and quiet environment, a refreshing heated pool, and friendly staff are all key ingredients for a fantastic experience, and we're happy we delivered on all fronts!Thank you for recognizing the cleanliness of the rooms and grounds, the relaxing atmosphere of the heated pool, and the courteousness of our staff. We appreciate you highlighting these aspects of your stay.We hope you'll consider us again for your future travels! Thank you for choosing our hotel!

10/10 Fremragende

Frank

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Quiet, good location for just passing through- front desk people were very welcoming and helpful. Best breakfast for hotels like this.comfy beds. Enjoyed our Stay immensely and will stay here again
Overnattede 1 nat i maj 2024
Svar fra Guest Relations Management den 21. maj 2024
Hi Frank! Absolutely fantastic! A perfect 5-star rating and such enthusiastic comments are truly rewarding. You especially appreciated the quiet atmosphere, convenient location for travelers, friendly and helpful staff, delicious breakfast that exceeded expectations for this hotel category, and comfortable beds. We're delighted you enjoyed your stay immensely and plan to return. Thank you for choosing our hotel! We look forward to seeing you again soon for another comfortable and convenient stay.

10/10 Fremragende

Ginger

Rejste med partner
Synes godt om: Faciliteter
Very disappointed that there are only two outlets to plug in our devices. One is convenient on one side of the bed, the other is beside the door without any surface to lay the charging devices on. Fortunately we did bring the charging bricks since there are -0- USB charging ports in the room. In today's world, the ability to charge one's devices is a necessity, not a luxury.
Overnattede 1 nat i maj 2024
Svar fra Guest Relations Specialist den 11. maj 2024
Hi Ginger,We appreciate your feedback and are glad to hear you rated your stay highly. While we understand your concern regarding the outlets in the room, we'd like to assure you that we regularly review guest feedback to improve our amenities. We apologize for any inconvenience caused and will certainly take your comments into consideration for future enhancements. Thank you for choosing our hotel, and we hope to welcome you back for an even more satisfying experience.

10/10 Fremragende

Pedro

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Guest Relations Specialist den 11. maj 2024
Hi Pedro,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Fremragende

Nikunj A, jersey city

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
location
Overnattede 5 nætter i maj 2024
Svar fra Guest Relations Specialist den 11. maj 2024
Hi Nikunj,We're delighted to hear that you appreciated our hotel's prime location! We've strived to provide our guests with convenient access to the best attractions and amenities the area has to offer. Our team works diligently to maintain the standards of comfort and satisfaction that our guests deserve, ensuring that their stay is both enjoyable and memorable. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

10/10 Fremragende

Alexandra

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super Unterkunft in toller Lage
Overnattede 1 nat i maj 2024
Svar fra Guest Relations Specialist den 11. maj 2024
Hi Alexandra,We're thrilled to hear you enjoyed your stay with us and found our location convenient. Providing top-notch accommodation in a prime location is always our aim. We strive to offer a comfortable and memorable experience to all our guests, and we're delighted that we succeeded during your visit. Your satisfaction is our priority, and we look forward to welcoming you back on your next trip.

10/10 Fremragende

salya

Overnattede 4 nætter i maj 2024
Svar fra Guest Relations Specialist den 27. maj 2024
Hi Salya,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Diane

Overnattede 1 nat i maj 2024
Svar fra Guest Relations Specialist den 11. maj 2024
Hi Diane,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Fremragende

Bruce

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Vey nice hotel
Overnattede 1 nat i april 2024
Svar fra Guest Relations Management den 30. apr. 2024
Hi Bruce! Thank you for your feedback! We're thrilled to hear that you found our hotel to be very nice. We strive to provide a pleasant and comfortable experience for all our guests, and we're delighted that you enjoyed your stay with us. We appreciate your kind words and hope to have the opportunity to welcome you back again soon.

10/10 Fremragende

Lynn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Both the property and room were neatly kept. It’s an older property but they work hard to maintain it in good condition. Staff is also very friendly.
Overnattede 1 nat i april 2024
Svar fra Guest Relations Specialist den 29. apr. 2024
Hi Lynn,We sincerely appreciate your positive feedback on our hotel's upkeep and cleanliness. Our dedicated team takes great pride in maintaining the property to high standards, despite its age. It's heartening to hear that our staff's friendliness added to your experience. Rest assured, we're committed to upholding these standards to ensure every guest enjoys a comfortable stay.

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i marts 2024
Svar fra Guest Relations Specialist den 29. apr. 2024
Hi David,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

marianna angela

No house keeping was done and an envelope was left behind saying house keeping was in the room not sure if that was for tip but this place is subpar to be asking for tips like that without even cleaning the room , we had to ask for towels.
Overnattede 4 nætter i april 2024
Svar fra Guest Relations Management den 27. apr. 2024
Hi Marianna! We apologize for the inconvenience you experienced during your stay with us. It's unacceptable that your room was not properly cleaned and that you had to request towels. This does not reflect the level of service we strive to provide to our guests.Please know that we take your feedback seriously and will address these issues with our housekeeping team to ensure that such oversights do not occur in the future. Additionally, we will investigate the matter of the envelope left in your room to ensure that our policies regarding tipping are communicated clearly and appropriately.Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations on this occasion. We hope to have the opportunity to regain your trust and provide you with a better experience in the future. If you would like to discuss your concerns further or if there's anything else we can do to assist you, please feel free to contact our management team directly. Thank you for bringing these issues to our attention.

8/10 Udmærket

Tracy

Synes godt om: Service og personale
Overnattede 5 nætter i april 2024
Svar fra Guest Relations Management den 27. apr. 2024
Hi Tracy! Thank you for your rating of 4 out of 5. We're glad to know that overall, you had a positive experience during your stay. Your feedback is important to us as we seek to continuously improve our services. If there are any specific areas where you feel we could have done better or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.

10/10 Fremragende

Annuska

Overnattede 1 nat i april 2024
Svar fra Guest Relations Management den 15. maj 2024
Hi Annuska! We're absolutely beaming after seeing your 5 out of 5 rating! Knowing we met – and hopefully exceeded – your expectations is truly gratifying. Thank you for choosing us, and we wish you all the best in your travels!

10/10 Fremragende

JOANNA A

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in and check out was easy & the staff was very nice. Breakfast was great & so convenient as well. Will definitely be booking again in the future.
Overnattede 2 nætter i april 2024
Svar fra Guest Relations Management den 24. apr. 2024
Hi Joanna! Thank you for the excellent rating and wonderful feedback! We're delighted to hear that your check-in and check-out processes were smooth and that you found our staff to be very nice. It's fantastic to know that you enjoyed our breakfast offerings and found them convenient.We look forward to welcoming you back for another great stay in the future. Thank you for choosing to stay with us, and we can't wait to host you again!

8/10 Udmærket

Rene

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wir haben uns für das Quality Inn entschieden, da wir von hier aus nach Key West weiter reisen wollten. Wir haben zwei Tage im Hotel verbracht. Schon der Checkin ging super schnell und freundlich. Es fühlt sich keineswegs wie ein zwei Sterne Hotel 🏨 an. Wir würden das Hotel wieder buchen. Danke an die freundlichen Mitarbeiter 👍
Overnattede 2 nætter i april 2024
Svar fra Guest Relations Management den 24. apr. 2024
Hi Rene! Thank you for your positive review and feedback! We're thrilled to hear that you had a pleasant experience during your stay with us and that our check-in process was fast and friendly. It's wonderful to know that you found our hotel to exceed your expectations, despite being classified as a two-star property.We appreciate your kind words about our staff and are glad to hear that their friendliness contributed to your enjoyment of your stay. We look forward to welcoming you back in the future and thank you for choosing to stay with us!

10/10 Fremragende

Stephen

Synes godt om: Rengøring, service og personale, faciliteter
Bathroom could use a little upgrade
Overnattede 1 nat i april 2024
Svar fra Guest Relations Management den 24. apr. 2024
Hi Stephen! Thank you for the excellent rating! We appreciate your feedback regarding the bathroom, and we'll certainly take it into consideration as we continuously strive to improve our facilities for our guests.We're glad you had an overall enjoyable stay, and we look forward to welcoming you back in the future. Thank you for choosing to stay with us!

8/10 Udmærket

Ralph

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All Good
Overnattede 3 nætter i april 2024
Svar fra Guest Relations Specialist den 20. apr. 2024
Hi Ralph,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Fremragende

mattie

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, friendly staff, great location to explore the upper keys and Homestead.
Overnattede 1 nat i april 2024
Svar fra Guest Relations Specialist den 14. apr. 2024
Hi Mattie,We appreciate your positive feedback regarding the cleanliness of our hotel, the friendliness of our staff, and our convenient location for exploring the Upper Keys and Homestead area. Maintaining a clean and welcoming environment is a top priority for us, and we're glad to hear that it met your expectations. Our team works diligently to ensure that every guest has a pleasant stay, and we're thrilled that you experienced our commitment to excellent service. Should you choose to stay with us again in the future, we aim to continue providing you with a comfortable and enjoyable experience.

10/10 Fremragende

Estefani

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Relaxing
Overnattede 3 nætter i april 2024
Svar fra Guest Relations Specialist den 13. apr. 2024
Hi Estefani,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about how relaxing your stay was, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Fremragende

Kathryn

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love the continental breakfast, but we were also right next to two restaurants and a gas station which was very convenient.
Overnattede 2 nætter i marts 2024
Svar fra Guest Relations Management den 12. apr. 2024
Hi Kathryn! Thank you for sharing such positive feedback and for giving us a perfect rating. We are delighted to hear that you enjoyed our continental breakfast and found our location to be conveniently close to local amenities like restaurants and a gas station. It’s great to know that these aspects of your stay added to your comfort and convenience. We strive to offer a pleasant experience, and your satisfaction is very rewarding for us. We appreciate your kind words and are thrilled you had a wonderful stay. We look forward to welcoming you back for another enjoyable visit.

10/10 Fremragende

Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good
Overnattede 4 nætter i april 2024
Svar fra Guest Relations Specialist den 7. apr. 2024
Hi Maria,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Suri

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Room floor was dirty even after we got room service. But the staff, esp the manager were really good about anything else we needed
Overnattede 5 nætter i marts 2024
Svar fra Guest Relations Specialist den 7. apr. 2024
Hi Suri,We deeply apologize for the inconvenience caused by the cleanliness issue in your room despite our room service efforts. Our housekeeping team strives to maintain impeccable standards, and we will address this matter promptly. However, we're delighted to hear that you found our staff, especially the manager, to be attentive and accommodating during your stay. Your feedback is invaluable, and we'll use it to enhance our service quality further. Thank you for bringing this to our attention.

10/10 Fremragende

wayne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff Is Awesome!
Overnattede 3 nætter i marts 2024
Svar fra Guest Relations Specialist den 7. apr. 2024
Hi Wayne,We're thrilled to hear that you had a positive experience with our staff during your stay! Providing exceptional service is at the core of our values, and we're glad to see that reflected in your feedback. Our team takes great pride in ensuring all guests feel welcomed and well taken care of throughout their time with us. Thank you for acknowledging their hard work and dedication to making your stay memorable. We hope to welcome you back again soon for another fantastic experience.

10/10 Fremragende

Derek

Overnattede 3 nætter i marts 2024
Svar fra Guest Relations Management den 24. apr. 2024
Hi Derek! Thank you for giving us a perfect score of 5 out of 5! We're thrilled to hear that you had such a wonderful experience during your stay. Your satisfaction is our top priority, and it's fantastic to know that we met all your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

6/10 Okay

Sarah Elizabeth

Rejste i en gruppe
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Breakfast wasn’t served one morning with no explanation. Carpet in room made feet turn black. Requested housekeeping for garbage, towels and toilet paper 3 days into stay and directed on how to do it ourselves. Property otherwise was clean and well maintained. Breakfast was excellent
Overnattede 4 nætter i marts 2024
Svar fra Guest Relations Specialist den 4. apr. 2024
Hi Sarah Elizabeth,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Regarding breakfast, we strive to provide consistent service and will address any lapses in communication with our team. We're sorry to hear about the issue with the carpet and housekeeping, and we'll also look into these matters to ensure they're promptly resolved. However, we're delighted to hear that you found our property clean, well-maintained, and enjoyed our excellent breakfast. Your comments will assist us in improving our services for future guests.

10/10 Fremragende

Sandy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Chambre très spacieuse et bien équipée. Petit déjeuner basique mais efficace. Personnel gentil et accueillant.
Overnattede 3 nætter i marts 2024
Svar fra Guest Relations Specialist den 4. apr. 2024
Hi Sandy,We're delighted to hear that you found our rooms spacious and well-equipped, providing a comfortable stay during your time with us. Our breakfast offerings are designed to provide a satisfying start to the day, focusing on simplicity and efficiency. It's heartening to know that our staff's warm and welcoming demeanor left a positive impression on you, as ensuring our guests feel at home is always our top priority. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.