Lobby
Tjek tilgængelighed

Anmeldelser af Waldorf Astoria Beverly Hills

5 out of 5
Waldorf Astoria Beverly Hills
9850 Wilshire Boulevard, Beverly Hills, CA

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 202 af i alt 248 anmeldelser" "
Bedømmelse på 8 − Udmærket. 18 af i alt 248 anmeldelser" "
Bedømmelse på 6 − Okay. 10 af i alt 248 anmeldelser" "
Bedømmelse på 4 − Dårligt. 8 af i alt 248 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 10 af i alt 248 anmeldelser" "

9,8/10

Rengøring

9,4/10

Service og personale

9,4/10

Faciliteter

9,8/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

hans-christian bodker

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
-
Overnattede 7 nætter i oktober 2022

10/10 Fremragende

Martin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i juli 2018
Svar fra Peter B. den 25. jul. 2018
Dear Martin, We're glad to hear you enjoyed your stayed with us. We look forward to your next return!

10/10 Fremragende

Omar

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best hotel I’ve ever stayed in.
Overnattede 1 nat i maj 2024

10/10 Fremragende

keona

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Dino

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i maj 2024

10/10 Fremragende

Damian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

10/10 Fremragende

Alessia

Overnattede 4 nætter i marts 2024

10/10 Fremragende

Amanda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is so Beautiful and clean. Amazing food. Amazing service. Will definitely stay again.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Johannes

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
lovin it
Overnattede 4 nætter i februar 2024

10/10 Fremragende

Shannon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location! Comfortable beds and beautiful rooms.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

wang

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything is so good
Overnattede 3 nætter i februar 2024

4/10 Dårligt

Mandeep

Rejste med familie
Synes ikke om: Service og personale, faciliteter
We stayed here for 3 nights. The first 2 nights, we had intermittent sleep because of a loud buzzing noise that would wake us up repeatedly atleast 3 dozen times and the noise would stay on for sometimes 15 minutes. After the first night we let the front desk know and they sent engineers up and they spent 30 minutes trying to fix the noise at 10pm. They said it was fixed, but then an hour later is started again and we didn’t sleep that night either. On the 3rd night they gave us a new room and the manager didn’t once apologize for offer anything for the 2 nights of missed sleep. We are platinum members and have never had service this horrible at a Waldorf property. We usually feel like we are royalty but this property made us feel like we were staying at a Best Western. The front desk does not pick up the phone either. The phone would ring for 5-6 minutes plus with no success. The iPad in the room didn’t work either which is where the in room menu is. It’s a long list of issues for a 5 star property. It’s unfortunate.
Overnattede 3 nætter i februar 2024

2/10 Forfærdeligt

Nichole

Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Nichole

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
I have stayed at this hotel routinely since it opened about ten years ago. I will never stay here again. I had issues before I arrived. During previous stays we got a suite with a rollaway. Then suddenly due to fire codes we can no longer have a rollaway in a suite, so during this trip we get a double queen room and request a rollaway as advertised as being available when we prepaid on Expedia. I message the hotel the day of our arrival and suddenly we cannot have a rollaway in a double queen due to fire safety but we can have it in the suite we were previously told we could not. Mind you all of these conversations are saved in the app chat with the hotel over the years. We arrive and pay the incidental fee for the two nights. The next day capital 1 is notifying me Waldorf is attempting to charge my card, I then get a text from woman Victoria stating I needed to pay another incidental fee for 400. Mind you we already had paid. We ordered room service and did not receive what we ordered. It took almost an hour for my son to receive the corrected order. I have never in my life received since sub par service, especially for what we paid. I don’t want an apology from this hotel and I certainly don’t want a generic response from this hotel asking me to call or email them about what happened. If the hotel and property manager Maykel are truly remorseful about what happened then refund us for our stay. This was by far and honestly the worst birthday trip I have experienced.
Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

JESUS L

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
El peor hotel de Beverly Hills
Fue una pésima experiencia, tenía pensado estar 7 días y solo me quedé 2, el hotel me hizo un hold excesivo, al momento de llegar y cuando pagué el total de la estancia, lo hice con otra tarjeta, después de irme me hicieron un cargo de 300% (9,000 dls mas) de lo que fué mi estancia. Hable para reclamar y su respuesta fue (nuestro sistema es de los noventas) es un abuso, después de 13 días aún no liberan el hold de la primer tarjeta que no se uso ni un centavo.
Overnattede 7 nætter i december 2023

10/10 Fremragende

Leora

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023

6/10 Okay

Siddhartha

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a good property with good amenities and no doubt a quality 5 star hotel. The problem is that when I was staying there this time there was a hotel workers strike. So the quality of service and housekeeping were well below par. For half of my stay there hotel staff picketing outside the hotel and each time I entered and left the picketers were yelling at me for crossing the picket line during the strike. The hotel did nothing to compensate me for this extreme inconvenience. At 7 am there were pickets using horns and drums that would wake me up and they would aggressively picket at the hotel entrance for 5 straight days from 7AM to 9 PM. Hotel management did nothing to compensate. I paid a lot of money for my hotel room and I am troubled that management is not fairly sharing that money with the staff. If the hotel had informed me of the strike in advance I would have gladly cancelled and stayed at any hotel without labor issues. Half of trip was ruined and hotel charged me full price, like strike inconvenience never happened.
Overnattede 14 nætter i juli 2023

6/10 Okay

K

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juli 2023

10/10 Fremragende

JOHN

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Outstanding property!
This is a great hotel if it fits your budget because it is very pricey. The service we received was superior and the staff met all expectations. Highly recommend!
Overnattede 2 nætter i juni 2023

10/10 Fremragende

Macy, Burlingame

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice hotel
Overnattede 1 nat i juni 2023

4/10 Dårligt

Antonio

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
El manager del front desk de nombre Moiz no tiene vocación de servicio fue muy descortés por decir lo menos. Muy rudo diría yo , por otro lado no es posible que un hotel en el que pague 11,500 dólares no cuente con una ducha apropiada la presión de esta era insuficiente muy baja imposible tomar una buena ducha
Overnattede 6 nætter i juni 2023

10/10 Fremragende

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best hotel in LA
Overnattede 2 nætter i maj 2023

10/10 Fremragende

selim, Barrington

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Outstanding hotel. I would stay there again
Overnattede 3 nætter i maj 2023

8/10 Udmærket

stephen

Overnattede 2 nætter i maj 2023

10/10 Fremragende

Michael, Columbus

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Such an elegant stay. Staff was amazing and the rooms were exquisite.
Overnattede 6 nætter i april 2023

10/10 Fremragende

VALERIE

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely gorgeous property and truly accommodating/awesome personnel at every level of staffing. I felt SPECIAL every day and in every way. Most memorable birthday getaway ever!
Overnattede 3 nætter i marts 2023
Svar fra In House Reservations Team den 10. apr. 2023
Greetings Ms. Bernard,I do hope that this email finds you well. It was an absolute pleasure having you with us during your birthday getaway and I would like to express sincere thanks for taking the time to share your vital feedback. It is our goal to deliver exceptional True Waldorf Service, and we are truly delighted that we were able to create such a memorable experience. To know that you felt valued and welcomed, reassures our team that their dedication to our guests is noticed. Thank you for your support, and we look forward to welcoming you back to Waldorf Astoria Beverly Hills. Please do not hesitate to contact me directly should there be anything I can assist with.Sincerely,Rashawnda WoodReservations ManagerWaldorf Astoria Beverly Hillsrashawnda.vereen-wood@waldorfastoria.com

10/10 Fremragende

Shirley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2023
Svar fra In House Reservations Team den 10. apr. 2023
Greetings Ms. Xing,I do hope that this email finds you well. It was an absolute pleasure having you with us and I would like to express sincere thanks for taking the time to share your vital feedback. It is our goal to deliver exceptional True Waldorf Service, and we are truly delighted that we were able to create such a memorable experience. To know that you felt valued and welcomed, reassures our team that their dedication to our guests is noticed. Thank you for your support, and we look forward to welcoming you back to Waldorf Astoria Beverly Hills. Please do not hesitate to contact me directly should there be anything I can assist with.Sincerely,Rashawnda WoodReservations ManagerWaldorf Astoria Beverly Hillsrashawnda.vereen-wood@waldorfastoria.com

10/10 Fremragende

Michele

Overnattede 1 nat i februar 2023

8/10 Udmærket

JEN-MIN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything is very good except the quality of the mattress.
Overnattede 1 nat i januar 2023

10/10 Fremragende

Nicholas

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place

10/10 Fremragende

Adeeb Zuheir

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excelente servicio y atención

10/10 Fremragende

Norvan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing

10/10 Fremragende

Mauricio

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente hotel , muy bien ubicado y gran servicio
Overnattede 3 nætter i november 2022

10/10 Fremragende

Georgia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
First class experience!
This hotel is first class all the way! Expensive but worth it for a special occasion. Most beautiful place we have ever stayed. We even got a ride in the WA white Rolls Royce to our nearby event. Out of the ordinary service. Friendly staff. Thrilled with the experience!
Overnattede 1 nat i november 2022

10/10 Fremragende

Netisha

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel exceeded my expectations. Amazing helpful staff. Great food at both restaurants. Really enjoyed my stay there and will definitely recommend and return!
Overnattede 3 nætter i oktober 2022

10/10 Fremragende

Abrahem

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best hotel
Best hotel period.
Overnattede 1 nat i oktober 2022

10/10 Fremragende

MICHAEL

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing service and facilities
Overnattede 1 nat i september 2022

10/10 Fremragende

Vahid

Overnattede 1 nat i september 2022

10/10 Fremragende

Angus

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2022

10/10 Fremragende

Nick

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was excellent about this property!
Overnattede 1 nat i september 2022

10/10 Fremragende

Ling

Overnattede 1 nat i august 2022

4/10 Dårligt

Marc

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 1 nat i juli 2022

10/10 Fremragende

Sarabmeet, Clovis

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
It was great
Overnattede 2 nætter i juli 2022

4/10 Dårligt

JEFF

Rejste med familie
Synes godt om: Faciliteter
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Dirty and very poor condition carpet. Didn’t clean up the room until called two times and after we finished the dinner and still hadn’t completed the cleaning. We had to wait in the lobby for another 30 minutes. Food tasted very poor. I spent $3900 for two days but didn’t get the services and a cleaned carpets we expected. This hotel is not worth for the money, it should be $150 per day and 4 star only. Definitely is not a 5 star hotel.
Overnattede 2 nætter i juni 2022

4/10 Dårligt

Shu Chi

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Rengøring, service og personale
Hair in bathtub, take forever to have the bell boy pick up luggage. Calls the room even when given specific instructions with privacy sign on in the room not to disturb when package arrive
Overnattede 2 nætter i juni 2022

6/10 Okay

Kenny

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Only bad thing was I guess I lucked out and the day I decide to stay there is the day they decide to test the fire alarms over and over early morning. So much for sleeping in!
Overnattede 1 nat i maj 2022

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2022

6/10 Okay

Bridget

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Room excellent however the restaurant seating was poor when we first arrived and could not eat at hotel due to lack of seating for guests.
Overnattede 1 nat i maj 2022

10/10 Fremragende

Rong

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service and location!
Overnattede 2 nætter i april 2022

2/10 Forfærdeligt

chelsea

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2022