Dear Mr.Mahmut,First of all thanks for staying at Richmond İstanbul Hotel. We would like to know more details about the reason for your low score.Kindly request from you to write the details to guest relations mail address ipek.can@richmondhotels.com.tr. We look forward to welcome you back to our hotel. Kind Regards, İpek Can

Dear Rana, Firstly Thank you for your time to add your opinions, Our main priority is to be able to offer a very well-maintained and comfortable atmosphere for our guest. There are 4 types of room types in our hotel. These rooms are named in relation to their size and view. The width of each room is written in detail on all the websites we are registered on. Maybe you didn't notice this when you made your reservation, so if you call us for your next reservation, we will be happy to recommend you the room that is suitable for you in terms of largeness. Please accept our apologies for the discomfort like hearing noise. We hope to have the opportunity to welcome you back to Richmond Istanbul Kindest Regards, Ulustan Muhluoglu General Manager

Dear Guest, We would like to thank you for your rate. We are so pleased to see that you enjoyed your stay with us and particularly liked our hotel. We would love to share another positive, great experience with you in the future. Best Regards, Ulustan Muhluoglu / General Manager

Dear Guest, Thanks for your feedback. We are very upset that you did not like our central location, because often our guests praise our central location. The only thing that has changed in our hotel is the change we made in the breakfast room. Before the pandemic, we were serving our open buffet breakfast on the terrace in our hotel, we no longer serve breakfast on the terrace, but very soon we will be bringing our guests to our terrace with a new surprise! If there is anything we can help with regarding any future reservations with us, please do not hesitate to get in touch. Best Regards, Ulustan Muhluoglu General Manager

Dear Guest, We really appreciate you taking the time out to share your experience with us. Our hotel prides itself with the great service our team delivers, and to hear you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service. If there is anything we can help with regarding any future reservations with us, please do not hesitate to get in touch. Best Regards, Ulustan Muhluoglu General Manager

Dear Guest, First of all we would like to thank you very much for your kind opinions about Richmond Istanbul. Sounds like you had a great memory in our hotel. We are more than grateful to learn that you were delighted with your stay. We are really making our best to have happy and pleased guests and receiving. Istiklal Street is known with cozy restaurants, pretty patisseries, famous brands and independent stores by tourists that’s why we are more than grateful to learn that you were delighted with our location. We are looking forward to you are happy again on your next trip to Richmond Istanbul. Best Regards, Ulustan Muhluoglu General Manager

Dear Guest, Thank you so much for letting us knows about your inspiring words and points about the recent Richmond Hotel İstanbul experience. We are very pleased to learn that you enjoyed your stay & our services. It is our priority to ensure that all our guests are satisfied with their stay at our property. We constantly strive to exceed our guest’s expectations of service and it is fulfilling to learn that these efforts have been noticed. I shall ensure that all of your kind comments and praise are passed on to the team. Once more I would like to thank you for preferring our hotel on behalf of our team & looking forward to welcome you again. Best Regards, Ulustan Muhluoglu General Manager

Dear Guest, Thank you for taking time to get in touch with us to share your recent experience in Richmond Istanbul. We greatly appreciate all comments made by our guests to achieve the highest quality standards. Thank you for choosing Richmond Istanbul, and we are looking forward to welcoming you again in the very near future. Best Regards Ulustan Muhluoğlu General Manager

Dear Guest, Thank you for taking time to get in touch with us to share your recent experience in Richmond Istanbul. It was a real pleasure to read that you enjoyed your stay at Richmond İstanbul. Your feedbacks and comments are highly appreciated. We are looking forward to welcoming you again in the very near future. Best Regards Ulustan Muhluoğlu General Manager

Dear Guest, We would like thank you for your comments, which are extremely important to assist us in evaluating how we can better serve valued guests and in identifying concerning areas where additional efforts should be directed. I would like to start with apologizing misunderstandings that you have faced to face when you tried to reach the hotel entrance. After your comments, in order to avoid any future misguidance we have checked our signage and we will do the necessary improvement as soon as possible. On the other hand I delighted to receive a very positive comment from a valued guest about our rooms and the general hotel services. I hope your travels will permit another visit with us in Istanbul very soon, and I can assure you that we will do our utmost best to make your stay a most comfortable one Best Regards, Ulustan Muhluoğlu General Manager

Dear Guest, Thank you for taking time to get in touch with us to share your recent experience in Richmond Istanbul. It was a real pleasure to read that you enjoyed your stay at Richmond İstanbul. Your feedbacks and comments are highly appreciated. We are looking forward to welcoming you again in the very near future. Best Regards Ulustan Muhluoğlu General Manager

Dear Sabine Lina Maria, First of all, we would like to thank you on behalf of the ladies and gentlemen of Richmond Istanbul Hotel. We value all your feedback as it guides, motivates and helps us to improve our service quality. We are very pleased to know that you liked our hotel room view, room comfort and breakfast variety. We would like you to know that a hair dryer that operates continuously without pressing it may create a risk of fire as it will heat up. You will appreciate that this is not acceptable for hotels.We will be more than happy to have the honour of welcoming you and your guests to our beautiful property and timeless city in the near future. Yours sincerely,

Dear Tomoko,I am so glad to hear that you had an unforgettable experience with us. The team will be delighted to hear that they made such a positive and lasting impression on your visit. We pride ourselves on the high standards of service we offer and the facilities and amenities we have in place go a long way to ensuring that our guests have an enjoyable and memorable stay each and every time they visit.I am also delighted to hear that you have taken advantage of our location.We all look forward to welcoming you back soon.Yours sincerely,

Dear Our Valuable Guest,It is wonderful you enjoyed your time with us so much. We look forward to hosting you again soon for another excellent experience.Best Regards

Dear Asuf,It is wonderful you enjoyed your time with us so much. We look forward to hosting you again soon for another excellent experience.Best Regards

Dear Ms. Carylon, Thank you for sharing your experience at Richmond Istanbul Hotel.With a mission to provide superior hospitality and service, we take great pride in meeting your needs and are pleased to hear that we met your expectations.As a valued guest, your feedback on the breakfast and service will be shared with the team and you will continue to inspire and motivate them to provide exceptional guest service.Sincerely,

Dear Ms. Carylon, Thank you for sharing your experience at Richmond Istanbul Hotel.With a mission to provide superior hospitality and service, we take great pride in meeting your needs and are pleased to hear that we met your expectations.As a valued guest, your feedback about the hotel staff and service will be shared with the team and you will continue to inspire and motivate them to provide exceptional guest service.Sincerely,

Dear Mr James,First of all, thank you for choosing to stay at Richmond Istanbul Hotel. We are very pleased to learn that you liked our location and the comfort of the rooms. I would like to point out that the issue you felt uncomfortable with is a hotel procedure that applies to every guest upon check out. We ask you not to take it personally. It is a general rule that the hotel management should apply. We look forward to welcoming you again, hopefully in the near future.Best regards,

Dear Aya, We are really happy to have you at our Hotel. Thank you for choosing us for your stay in Istanbul and trusting our services. Our dear guests are the top priority for us and so is their comfort.We would love to have you here again.Best Regards,

Dear Our Valuable Guest,It is wonderful you enjoyed your time with us so much. We look forward to hosting you again soon for another excellent experience.Best Regards

Dear Ms.Natalia,It is wonderful you enjoyed your time with us so much. We look forward to hosting you again soon for another excellent experience.Best Regards

Dear Ibrahim,It is wonderful you enjoyed your time with us so much. We look forward to hosting you again soon for another excellent experience.Best Regards

Dear Rania El,Thank you for choosing to stay with us and sharing your honest experience after your recent stay at Richmond Istanbul Hotel. It was an absolute pleasure to have you and family at our hotel.We are very glad to receive such a generous honest feedback regarding location,cleaning and the service our friendly team provided.Comments like this that make a huge difference to them as they strive for this every day.I will pass your comments and honest appraisal to my team, i am sure they will all be thrilled to hear this !We can not wait to serve you again in not too distant future! Warm Regards,

Dear Mr.Hammad,Thank you for choosing to stay with us and sharing your honest experience after your recent stay at Richmond Istanbul Hotel. It was an absolute pleasure to have you and family at our hotel.We are very glad to receive such a generous honest feedback regarding location and our hotel rooms.Comments like this that make a huge difference to them as they strive for this every day.I will pass your comments and honest appraisal to my team, i am sure they will all be thrilled to hear this !We can not wait to serve you again in not too distant future! Warm Regards,

Dear Ms.Krishna,It was a real pleasure to welcome you at our Richmond Istanbul Hotel.Thank you for taking the time to write your review and for your kind comments about delicious breakfast, location of the hotel and the room comfort which are very much appreciated.Regarding your opinion about the room service lacking, which need to be improved please make sure that your remarks have been passed on to the appropriate department for corrective action.We look forward to welcoming you back again soon hopefully near future.Best Regards,

Dear Valued Guest,We are really happy to have you at our Hotel. Thank you for choosing us for your stay in Istanbul and trusting our services. Our dear guests are the top priority for us and so is their comfort.We would love to have you here again.Best Regards,

"Dear Valued Guest,It is wonderful that you enjoyed your time with us so much. We look forward to welcoming you again soon for another excellent experience.Best regards. Ulustan Muhluoglu / General Manager"

"Dear Kero,Thank you for your feedback. We would like to let you know that if you submit the technical problems you experienced during your stay, such as safe box, door lock not working, etc., our related department staff will be happy to help you. As we have stairs in the entrance, be sure that my team is always ready for any help during your stay in Istanbul.We look forward to sharing another amazing experience with you soon.With best regards, Ulustan Muhluoglu / General Manager"

Değerli Misafirimiz,Deneyiminizi bizimle paylaştığınız için çok teşekkür ederiz. Bizi tercih ettiğiniz için tekrar teşekkür eder, sizi yeniden ağırlamaktan mutluluk duyarız.Saygılarımla,Ulustan Muhluoglu / Genel Müdür

Dear Imaad,Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority and we look forward to welcoming you back on your future visits. Thank you for choosing us!Kind regards, Ulustan Muhluoglu / General Manager

Sayın Halil Alkan, Harika değerlendirmeniz için teşekkür ederiz. Pozitif geri bildirimler almak bizi her zaman daha da motive ediyor. Bizi seçtiğiniz için teşekkür eder, sizi yeniden misafir etmeyi beklediğimizi belirtiriz. Saygılarımla, Ulustan Muhluoglu / Genel Müdür

Dear Melika, Thank you for your excellent rate! It is always wonderful to have such positive feedback. We will be happy to host you again in the future. Kind regards, Ulustan Muhluoglu / General Manager

Dear Julia,We are sincerely pleased to receive your positive feedback. Thank you for choosing us, and we anticipate the pleasure of serving you in the future.Kind wishes,Ulustan Muhluoglu / General Manager

Dear Emel,Thank you for taking the time to rate your experience with us. Your feedback is incredibly valuable to us, and we're delighted to hear that your stay at Richmond İstanbul was enjoyable.Warm regards,Ulustan Muhluoglu / General Manager

Dear Guest, We are delighted to hear that you found our hotel to be centrally located and appreciated the high standard of cleanliness and attentive service. At Richmond İstanbul, we strive to provide a memorable and comfortable experience for our guests. Thank you for your kind words, and we look forward to welcoming you again in the future.

Dear Samile Morina,First of all thanks for choosing to stay at Richmond Istanbul Hotel.We feel sorry about your lower score and would like to know the detail about your negative experience.We request from you to send us mail about the reason of your lower score, so we could improve and take an action about this issue.We reuest from you to send e mail to ipek.can@richmondhotels.com.tr. We look forward to hear from you soon.Kind Regards,İpek Can

Dear Guest, Thank you so much for leaving the nice rating and this wonderful review. We would like to welcome you in our hotel again soon. Best Regards, Ulustan Muhluoğlu/ General Manager

Dear Mordohay, It is wonderful to hear that you enjoyed our central location overlooking the beautiful sea. We are so happy to receive such nice feedback from you. We hope to see you again soon at Richmond Istanbul Hotel. Best regards, Ulustan Muhluoğlu / General Manager

Dear Andrea, Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you had an excellent experience during your stay and that our staff made a positive impression on you.It is always our aim to provide exceptional service and create memorable experiences for our guests and we are delighted to know that we have succeeded in making your stay enjoyable.We hope to have the pleasure of welcoming you back to our hotel in the future. Best regards,Ulustan Muhluoğlu / General Manager

Dear Bernadett,We appreciate you taking the time to share your feedback with us. We try to offer a variety of breakfast choices from hot dishes to cold appetizers and sweets, to meet with our guests’ satisfaction. Nonetheless, we are sorry to hear you were not satisfied. Please be assured that your comments have been taken seriously, and we will address these concerns with our team to ensure improvements are made. And we would like to inform you that we have been renewing our doors to solve the insulation problem for a while and soon we hope to improve the situation.We genuinely hope to have the opportunity to regain your trust in the future. Looking forward to welcoming you at our hotel once more and make your stay more enjoyable.Thank you for bringing these matters to our attention, and we apologize for any inconvenience caused.Sincerely,Ulustan Muhluoglu / General Manager

Dear Sherko,Thank you so much for leaving the nice rate for Richmond İstanbul.We would like to welcome you in our hotel soon.Best Regards,Ulustan Muhluoğlu/ General Manager

Değerli Misafirimiz Müge hanım,puanlamanız için teşekkür ederiz.En kısa zamanda sizi tekrar ağırlamak ve Richmond farkını yeniden yaşatmak dileğiyle.Saygılarımızla,Ulustan Muhluoğlu/ Genel Müdür

Sayın Misafirimiz Ömer bey,Değerli vaktinizi ayırarak , tesisimiz ile ilgili görüşlerinizi bizler ile paylaştığınız için sonsuz teşekkürler. Konaklamanızdan memnun kaldığınıza çok sevindik. Personelin ilgili olmasından,özellikle Misafir İlişkileri yetkilisi Su hanımın ilgisinden memnun kalmış olmanız bizleri çok sevindirmiş, değerli görüşleriniz tüm Richmond Istanbul çalışanları için birer motivasyon kaynağı olmuştur. Size en yakın zamanda tekrar “Hoş geldiniz” diyebilmeyi dileriz.Saygılarımızla,Genel Müdür/ Ulustan Muhluoglu