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Anmeldelser af Craigmonie Hotel Inverness by Compass Hospitality

3 out of 5
Craigmonie Hotel Inverness by Compass Hospitality
9 Annfield Road, Inverness, Scotland

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 322 af i alt 733 anmeldelser" "
Bedømmelse på 8 − Udmærket. 260 af i alt 733 anmeldelser" "
Bedømmelse på 6 − Okay. 105 af i alt 733 anmeldelser" "
Bedømmelse på 4 − Dårligt. 28 af i alt 733 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 18 af i alt 733 anmeldelser" "

8,6/10

Rengøring

9,0/10

Service og personale

8,2/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Mathilde

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, værelsets komfort
Lækkert hotel.
Hotellet var super lækkert med mange gode faciliteter og super lækker morgenmads buffet. Værelset var super rummeligt og personalet vildt søde.
Overnattede 2 nætter i juli 2022
Svar fra Craigmonie Team den 25. jul. 2022
Kære Mathilde, Tak for den flotte anmeldelse af vores hotel! Vi er glade for, at du nød dit ophold og håber at se dig snart igen. Med venlig hilsen Craigmonie-holdet

6/10 Okay

Jens Bartholdy

Overnattede 2 nætter i juli 2022

10/10 Fremragende

Bjarne

Overnattede 1 nat i maj 2022
Svar fra Craigmonie Team den 24. maj 2022
Dear Guest, Thank you for your great rating. Sincerely, The Craigmonie Team

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2019
Svar fra Danielle den 29. sep. 2019
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind regards, Craigmonie Team

10/10 Fremragende

Anne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Loved this hotel!
Really friendly and service minded staff. Catching an early morning flight? No problem, we'll have something ready for you to eat at 5 am. A great stop after a week on the road with different standard b&b's and a good location for taking trips out in the countryside to Loch Ness or Culloden battle field.
Overnattede 1 nat i juli 2019
Svar fra Danielle den 16. jul. 2019
Dear Anne, Thank you for choosing to stay with us at the Craigmonie Hotel on your recent visit to Inverness and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay and were able to grab some breakfast before your early flight. At the Craigmonie Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable! Yours sincerely， The Craigmonie Team

10/10 Fremragende

Lars

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super location
Lovely location, staff and service.
Overnattede 2 nætter i april 2019
Svar fra Danielle den 22. maj 2019
Good evening Lars, Thank you for your feedback on your stay. I am glad to hear everything over your stay was pleasant and you had a wonderful stay. We pride ourselves on our level of customer service our staff provide. We look forward to welcoming you back to the Craigmonie Hotel in future. Kind regards Craigmonie Team

8/10 Udmærket

Jan

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
God oplevelse i Inverness
Dejligt hotel, fin restaurant, god morgenmadsbuffet. Nemt at finde når man ankommer i bil, gode parkeringsforhold.
Overnattede 1 nat i juli 2018

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hyggeligt og professionelt
Et skønt, rent og venligt hotel med god betjening og gode priser

10/10 Fremragende

Dianne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Big room with bath and shower, parking available and lovely breakfast.
Overnattede 1 nat i april 2024
Svar fra Reception den 16. maj 2024
Good evening Dianne,On behalf us all of us at Craigmonie Hotel. I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience.Kind regards,Craigmonie Team

10/10 Fremragende

Karen

Overnattede 1 nat i maj 2024

10/10 Fremragende

Seung

Overnattede 2 nætter i april 2024

10/10 Fremragende

Lucy

Lovely, comfortable hotel a short distance from city center.
Overnattede 1 nat i april 2024
Svar fra Reception den 16. maj 2024
Good evening Lucy,We are incredibly grateful that you took the time out to leave us this review. Our hotel values our customer satisfaction as top priority and we are committed to our customers. We look forward to seeing you again.Kind regards,Craigmonie Team

8/10 Udmærket

Kenneth

Rejste med partner
Synes godt om: Rengøring, service og personale
Delightful once again. Staff is polite, helpful, and cheerful.
Overnattede 2 nætter i april 2024
Svar fra Reception den 16. maj 2024
Good evening Kenneth,Thank you so much for taking the time to share your experience at Craigmonie Hotel. We take pride in knowing our customers are happy with their experience.Kind regards,Craigmonie Team

10/10 Fremragende

Edna

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Nuestra estancia en este hotel ha sido de lo más agradable. Su desayuno muy rico. Pero sobre todo, cabe resaltar la excelente atención al cliente de parte de todos y cada uno de los empleados, que en todo momento nos hicieron sentir consentidas.
Overnattede 3 nætter i marts 2024
Svar fra Reception den 16. maj 2024
Good evening Edna,Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Craigmonie Hotel. We look forward to seeing you for many years to come!Kind regards,Craigmonie Team

8/10 Udmærket

Lynne

Overnattede 1 nat i august 2022

8/10 Udmærket

Christopher

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
We stayed in the family double room which had plenty of space. While room is a bit dated it did the job. The staff were friendly and went out of their way to help. The breakfast was a traditional Scottish served buffet. Well worth the money.
Overnattede 1 nat i august 2022
Svar fra The Craigmonie Team den 25. sep. 2022
Dear Christopher,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Craigmonie Team

4/10 Dårligt

Chanelle

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
DO NOT BOOK THIS HOTEL
Unfortunately, the pictures and reviews are FALSE advertisment of the hotels' current conditions. We stayed in one of their Maisonettes which I did not realize is a small one bedroom, two story townhouse/apartment. The room was EXTREMELY outdated and had cheap linens; some has stains. The bed linens for the sleeper sofa didn't even fit. There was an additional rollaway cot that we dared not use as it looked like it was from the 1990s or 80s. Wall paper was coming off off and there was old green carpet on the balcony. I tried to call the reception desk number given to me at check-in but that number did not work. Overall the room was not acceptable but the staff was very kind and our dinner and breakfast was delicious. Hotel NEEDS REPAIR AND UPDATING.
Overnattede 1 nat i august 2022
Svar fra The Craigmonie Team den 31. aug. 2022
Dear Chanelle,Thank you for taking the time to share your feedback. The hotel has continuous on-going refurbishments. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Sincerely,The Craigmonie Team

10/10 Fremragende

Samantha

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff, very clean, kid friendly.
Overnattede 1 nat i august 2022
Svar fra The Craigmonie Team den 29. aug. 2022
Dear Samantha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Craigmonie Team

10/10 Fremragende

Kai

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tolles Zimmer, sehr bemühtes und freundliches Personal, tolle Lage, gerne wieder!
Overnattede 2 nætter i august 2022
Svar fra The Craigmonie Team den 29. aug. 2022
Liebe Kai,Vielen Dank für die tolle Bewertung unseres Hotels! Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und hoffen, Sie bald wieder zu sehen.Aufrichtig,Das Craigmonie-Team

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
made very welcome, food was excellent and pool was nice
Overnattede 2 nætter i august 2022
Svar fra The Craigmonie Team den 28. aug. 2022
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Craigmonie Team

10/10 Fremragende

Pauline

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Really enjoyed stay will defo book again
Overnattede 1 nat i august 2022
Svar fra The Craigmonie Team den 28. aug. 2022
Dear Pauline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Craigmonie Team

2/10 Forfærdeligt

Gustavo

Rejste med familie
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
We stayed here for 2 nights during our Scotland roadtrip. The room had an very unpleasant smell at first but you get used to it, if you don't mind dipper smell. The hotel is very old and so is the interior. It saw a good age many many years ago. The bed was comfy. No AC. No room service was provided. Water pressure in the shower was pretty amazing. The staff was welcoming and helpful. The rug was stained and dirty. Bathroom seems clean but it had a little smell of public WC. My car was hit overnight , video security cameras didn't caught anything. The breakfast was amazing, I loved it.
Overnattede 2 nætter i august 2022
Svar fra The Craigmonie Team den 26. aug. 2022
Dear Gustavo,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Craigmonie Team

8/10 Udmærket

Lisa

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly and professional welcome. The staff can't do enough for you. Pleasant and calm location. Pool and sauna are a bit run down and in need of a revamp.
Overnattede 1 nat i august 2022
Svar fra The Craigmonie Team den 26. aug. 2022
Dear Lisa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Craigmonie Team

4/10 Dårligt

Valerie

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Felt unsae and was not happy with stay.
Was up at night no sleep. Rang night porter 4 times ar various times no answer. Had to call beauticians phone number to call manager. In desperation.. When night porter knocked on the door at 12.45am he said he was in the kitchen. He said the manager did not live on site. Soneone in the room above was continually moving furniture across the floor then jumping on floor. Their TV was on full blast till 12.45am and i could not sleep. As soon as the night porter knocked on the door and spoke to me the noise stopped. I finally got to sleep at 1.30am
Overnattede 1 nat i august 2022
Svar fra The Craigmonie Team den 28. aug. 2022
Dear Valerie,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Craigmonie Team

8/10 Udmærket

Guy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2022

10/10 Fremragende

Nicholas

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i juli 2022

2/10 Forfærdeligt

Stefan, Bremen

Rejste med familie
Wir haben 6 Monate vorher gebucht und das Hotel hat uns am Tag der Anreise mitgeteilt, das Sie leider Überbucht sind und haben uns einfach in ein anderes Hotel geschickt. Das wiederum war ok, wenn auch sehr laut. Geht mal gar nicht die Aktion….
Overnattede 1 nat i juli 2022

8/10 Udmærket

International SOS

Overnattede 3 nætter i juli 2022

10/10 Fremragende

A

Overnattede 1 nat i juli 2022

6/10 Okay

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Very run down
This hotel is very run down. Stained carpets, peeling wall paper, dirty chairs and couches. Staff was lovely. Food was good. I would never stay here again.
Overnattede 1 nat i juli 2022
Svar fra Craigmonie Team den 17. jul. 2022
Dear Guest, Thank you for taking the time to share your feedback. The hotel has continuous on-going refurbishments taking place. Sincerely, The Craigmonie Team

10/10 Fremragende

PUSHAN

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale
The highlight of this place is its location & the excellent & friendly staff who makes the staying experience remarkably smooth & enjoyable. We stayed in a family maisonette which had some teething issues but staff always went the extra mile to make stay comfortable. Breakfast is good with wide choices. They have facilities for in-house dining and the quality of food was very good.
Overnattede 3 nætter i juli 2022
Svar fra Craigmonie Team den 17. jul. 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

6/10 Okay

Lori

Synes godt om: Rengøring
False advertising
Paid for a large family room with two beds for $180 and they said they did not have that available. Ended up with a tiny twin room very noisy and paper thin walls. Asked about this at reception and they said they could do nothing for the false advertising
Overnattede 1 nat i juli 2022

10/10 Fremragende

Alan

Overnattede 1 nat i juli 2022
Svar fra Craigmonie Team den 8. jul. 2022
Dear Alan, Thank you for your 10 out of 10 rating. We look forward to welcoming you back very soon! Sincerely, The Craigmonie Team

8/10 Udmærket

Kathy

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were lovey and kind!
Overnattede 2 nætter i juni 2022
Svar fra Craigmonie Team den 8. jul. 2022
Dear Kathy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

10/10 Fremragende

Calliope

Friendly staff
Overnattede 1 nat i juli 2022
Svar fra Craigmonie Team den 29. jul. 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

2/10 Forfærdeligt

Adam

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Shocking price no food or crisps etc at all
To start with price on booking was 330 got to hotel 366 30 breakfast another 30 pounds no food served during day on arrival no staff at nite couldnt get bottle water or even pkt crisps carpet filthy certainly not worth 400 pounds shocking wont be back in fact wont go through hotels .com im disgusted that was 400 pounds shud been 5 star at that price shocking hence reviews
Overnattede 1 nat i juli 2022

10/10 Fremragende

Kevin

Overnattede 1 nat i juni 2022
Svar fra Craigmonie Team den 6. jul. 2022
Dear Kevin, Thank you for your 10 out of 10 rating. We look forward to welcoming you back to the Craigmonie Hotel soon. Sincerely, The Craigmonie Team

8/10 Udmærket

Adam

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i juni 2022
Svar fra Craigmonie Team den 28. jun. 2022
Dear Adam, Thank you for your rating. We are glad you enjoyed your stay and hope to welcome you back soon! Sincerely, The Craigmonie Team

6/10 Okay

Krešimir

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i juni 2022

8/10 Udmærket

Florencia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel
Overnattede 1 nat i juni 2022

4/10 Dårligt

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Very small room without hvac. Overall old and cheap. No cleaning of the room within the stay.
Overnattede 2 nætter i juni 2022
Svar fra Craigmonie Team den 24. jun. 2022
Dear Guest, Thank you for taking the time to review our hotel. Apologies your room wasn't cleaned during your stay, it is our hotel policy not to service short stays unless requested. This should have been explained on check-in apologies it wasn't. I will pass this on to the reception team to ensure this is being communicated. Sincerely, The Craigmonie Team

8/10 Udmærket

Amber

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
First off the customer service is excellent. Every single person we spoke to was super friendly and welcoming, and couldn't have been more helpful. The breakfast was also really nice. The room itself does need a bit of attention though. The decoration is very dated and wallpaper peeling off the walls in some places. Our room was next to the pool so it was really warm too. There is a sink in the living area next to the kettle but both taps hat hot water coming out, so not suitable as drinking water.
Overnattede 2 nætter i juni 2022
Svar fra Craigmonie Team den 24. jun. 2022
Dear Amber, Thank you for the great review of our hotel! We take pride in the level of customer service our staff provide. I'm sorry to hear you found the room to hot and about the taps, in future please don't hesitate to approach staff who would be happy to try sort these issues for you. The hotel has continuous on-going refurbishments taking place. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

6/10 Okay

Thimma

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Old establishment, nothing modern. Horrible room which looked like a prison cell
Overnattede 3 nætter i juni 2022
Svar fra Craigmonie Team den 21. jun. 2022
Dear Thimma, Thank you for taking the time to share your feedback. The hotel has continuous on-going refurbishments. We hope to welcome you back to our hotel very soon! Sincerely, The Craigmonie Team

10/10 Fremragende

Maria Beatriz

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excelente custo beneficio
O hotel tem bom custo benefício. O café da manhã excelente. Localização excelente também.
Overnattede 1 nat i maj 2022
Svar fra Craigmonie Team den 16. jun. 2022
Chère Maria, Merci pour la bonne critique de notre hôtel! C'est très apprécié. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir très bientôt. Sincèrement, L'équipe Craigmonie

10/10 Fremragende

Carin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice place
The hotel was very nice and in a good location. It was a quiet neighborhood, but a very easy walk to down town. The staff was very friendly and breakfast was nice.
Overnattede 1 nat i juni 2022
Svar fra Craigmonie Team den 16. jun. 2022
Dear Carin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

8/10 Udmærket

Niels Anton

Rejste i en gruppe
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
good
Overnattede 2 nætter i maj 2022
Svar fra Craigmonie Team den 11. jun. 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

6/10 Okay

David

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Rather dated.
Good location & friendly & helpful staff. However the hotel is worn & tired. Breakfast was served in stuffy room at back of hotel with no natural daylight when restaurant at front could have been used. Staff serving were attentive & kind. It just felt dark, dated & worn.
Overnattede 1 nat i juni 2022
Svar fra Craigmonie Team den 16. jun. 2022
Dear David, Thank you for the review of our hotel! The hotel has continuous on-going refurbishments taking place. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

10/10 Fremragende

David

Overnattede 1 nat i juni 2022
Svar fra Craigmonie Team den 10. jun. 2022
Dear David Thank you for your 10 out of 10 rating. We look forward to welcoming you back to the Craigmonie Hotel in future. Sincerely, The Craigmonie Team

10/10 Fremragende

Daniel

Overnattede 2 nætter i maj 2022
Svar fra Craigmonie Team den 16. jun. 2022
Dear Daniel, Thank you for you 10 out of 10 rating, it is greatly appreciated. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, The Craigmonie Team

10/10 Fremragende

Philip, Spotsylvania

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy walk to several restaurants and also a short walk to city centre. The staff was excellent.
Overnattede 2 nætter i maj 2022
Svar fra Craigmonie Team den 16. jun. 2022
Dear Philip, Thank you for the great review of our hotel! It is greatly appreciated. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team