Hoteller nær Huguenot Flatwater Park

"Clean rooms, friendly staff "

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"The room was lovely and spotless. The grounds are beautiful. Judy does a delicious breakfast! She was very friendly and chatted a bit, which I appreciated since I was the only guest at the table."

"Warm welcome from all staff. Beautiful smell in reception area. Great food in the restaurant "

"A modern construction, room large enough and clean. Lee at the front office was very helpful when we had a blackout in the room caused by a defect alarm clock and had to change rooms. Very accommodating. The outsourced restaurant makes f&b too expensive in the morning. In the room, the only thing we missed was a night light."

"Great rooms and very clean with easy access to VCU. The mini store is way over priced. Over 8 dollars for one adult beer beverage when there's a multitude of convenience stores nearby where you could buy 6 for that. Im sure they are all out of date because no one would pay that. "

"We loved our stay at this location. We travel a lot and often stay at Marriott properties. Our room was great and the location was very convenient. A block away from the hotel is a lovely wooded park. It has a great walking/ running trail and a new, fun children’s playground. That said, the highlight of our stay was the staff. They were warm, welcoming, helpful, and clearly enjoyed working together. To a person, every staff member was friendly and eager to do anything they could to make our...

"Clean room and "

"exceptionally friendly front desk, assistance, and speedy check-in"

"Excellent stay"

"Friendly staff, bed was so comfortable. "

"Nice"

"I booked this hotel because it had a "mobility accessible" room available that stated it had grab bars near the toilet and a roll in shower. This was accurate and they were well placed."

"Breakfast and room was great. "