8/10 Udmærket
Charles
Rejste i en gruppe
21. nov. 2025
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overall, my stay at Sheraton Suites was great—as usual.
I’ve been staying here for nearly thirty years, and this property continues to offer a comfortable and familiar experience. The room was spotless, the bed extremely comfortable, and the restaurant and foyer areas were clean and welcoming. The food in the restaurant was genuinely impressive—fresh, flavorful, and well-presented.
Unfortunately, this visit had one disappointing moment. I had several Amazon packages delivered to the hotel, and when I approached Caroline at the front desk for assistance, she seemed uninterested and made little effort to help locate them. At first, I thought it was an isolated situation, but to my surprise, three other guests—staying in separate rooms—shared almost identical experiences with her that same day.
Thankfully, Cassandra at the front desk stepped in and went above and beyond to assist me. Her professionalism and genuine care turned the situation around. Ironically, it was later discovered that my package had been mistakenly handed to another guest by Caroline. I only got it back thanks to that guest’s honesty the very morning I was checking out.
With the exception of this front desk mix-up, my experience—and that of my traveling companions—was thoroughly enjoyable. The comfort, cleanliness, and service from the rest of the staff remind me why I’ve kept coming back all these years. I’ll definitely stay again.
Charles
Overnattede 3 nætter i oktober 2025