Elegance Club Plunge Pool Suite Ocean Front (Adults Only) | Senge med topmadrasser, gratis minibar, pengeskab på værelset

Anmeldelser af Majestic Elegance Costa Mujeres – All Inclusive

4.5 out of 5
Majestic Elegance Costa Mujeres – All Inclusive
Carretera Libre 85 - Punta Sam, Isla Blanca 85 SM6, Manzana 2 - Lote 4, Costa Mujeres, QROO

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 2156 af i alt 3038 anmeldelser" "
Bedømmelse på 8 − Udmærket. 458 af i alt 3038 anmeldelser" "
Bedømmelse på 6 − Okay. 234 af i alt 3038 anmeldelser" "
Bedømmelse på 4 − Dårligt. 104 af i alt 3038 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 86 af i alt 3038 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

9,2/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Robert

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property excellent service all inclusive food and drink
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Alberto

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I would come back
Overnattede 4 nætter i maj 2024
Svar fra Customer Care at Majestic Resorts. den 23. maj 2024
Dear Alberto,Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are glad you enjoyed everything that Majestic Elegance has to offer.Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday.Best regards!

10/10 Fremragende

Irina, Spartanburg

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great, staff were nice and helpful , food was excellent. Luis at the pool bar was a great bartender, Manuel, Jose, Moises, Angel and Abraham were my favorite beach/pool servers! Excellent! The only request I would have is to have better options for room service .
Overnattede 7 nætter i maj 2024
Svar fra Customer Care at Majestic Resorts. den 23. maj 2024
Dear Irina,We are grateful that you have enjoyed your vacation at the Majestic Resorts; and that you were able to enjoy all of the amenities,and the service of our property.Your feedback is valuable, and we assure you that it will be forwarded to the department in charge for enhancements, as we strive to provide comfortable and satisfactory experiences for our guests. We have taken the liberty to share your kind appreciation with the whole team, as it is feedback such as yours that motivates us to achieve higher levels of service and standards. We hope to see you many more times for even more splendid vacation experiences.Kind regards!

10/10 Fremragende

Alan-Michael, Middlebury

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024
Svar fra Customer Care at Majestic Resorts. den 23. maj 2024
Dear Alan Michael,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in our resort.We hope to see you many more times for even more majestic vacation experiences.Kind regards!

10/10 Fremragende

Jean-Luc Mathieu

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i maj 2024
Svar fra tks den 23. maj 2024
THANK YOU VERY MUCH FOR YOUR TRUST, WE HOPE TO SEE YOU SOON. GREETINGS FROM MAJESTIC ELEGANCE COSTA MUJERES

10/10 Fremragende

MARA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Customer Care at Majestic Resorts. den 23. maj 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Best regards,

10/10 Fremragende

Munirah

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice resort. Workers friendly and nice. Food is super good
Overnattede 5 nætter i maj 2024
Svar fra Customer Care at Majestic Resorts. den 22. maj 2024
Dear Munirah,We are really honored that you chose Majestic Elegance Costa Mujeres for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.We are delighted that we had the opportunity to be at your service. We hope to see you many more times for even more splendid vacation experiences.Sincerely,

10/10 Fremragende

Lorena

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was very clean although my upgrade was pricey
Overnattede 3 nætter i maj 2024
Svar fra Customer Care at Majestic Resorts den 21. maj 2024
Dear Lorena,We sincerely appreciate your perfect rating and kind words about your stay at Majestic.We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure.We hope to see you many more times for even more splendid vacation experiences.Best regards!

10/10 Fremragende

Brandon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was amazing from the moment I stepped on the resort.
Overnattede 4 nætter i maj 2024
Svar fra Customer Care Majestic Elegance Costa Mujeres. den 21. maj 2024
Dear Brandon,Please allow us to express our sincere gratitude for your kind words about our resort.Thank you from the bottom of our hearts for your thoughtful review. We hope to see you many more times for even more splendid vacation experiences.Kind regards!

10/10 Fremragende

Shatandra L

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Food was good, butler easy accessible ! We got a room upgrade to a swim out when we arrived
Overnattede 3 nætter i maj 2024
Svar fra Customer Care Majestic Elegance Costa Mujeres. den 21. maj 2024
Dear Shatandra,On behalf of all the staff here at Majestic Elegance, we would like to thank you for having chosen us for your stay in Costa Mujeres.Thank you from the bottom of our hearts for your thoughtful review. It is truly a pleasure for us to hear that you enjoyed your vacation here at our resort and it would be an honor to welcome you back to Majestic Resorts.Best regards!

6/10 Okay

Corbion

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 12 nætter i maj 2024
Svar fra Customer Care at Majestic Resorts. den 21. maj 2024
Dear Corbion,Thank you for taking the time to share your rating regarding your recent stay with us. Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.We hope for the opportunity to host you once more in the future, ensuring a much more enjoyable and memorable experience.Kind regards.

10/10 Fremragende

Kathleen

Rejste med familie, Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great resort
Overnattede 3 nætter i maj 2024
Svar fra Customer Care at Majestic Resorts den 20. maj 2024
Dear Kathleen,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in our resort in Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Sincerely,

10/10 Fremragende

Kyla

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
From the moment you enter you are greeted with care. Highly recommended booking “The Club” Rooms as you do have access to certain amenities around the resort. We had an amazing butler Rafael who always was attentive to our needs and kept us informed about daily events and reservations for restaurants that he had made for us and it was seamless. Overall I wish we would’ve stayed longer but highly recommend. Food was delicious try the steakhouse , hibachi and mexican! Only downfall personally is if you are in a bigger group prepare to wait a little longer for your drinks even if they’re just shots.
Overnattede 3 nætter i maj 2024
Svar fra tks den 20. maj 2024
we appreciate all your good comments and hope to see you again.Best regards

8/10 Udmærket

William Monden

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter
The entrance is not at all “grand”. Old furniture in the lobby. Old and sometimes dirty furniture in the restaurants. We were assigned a butter and didn’t see him once after we checked in for the remainder of our 7 day stay.
Overnattede 6 nætter i maj 2024
Svar fra Customer Care Majestic Elegance Costa Mujeres. den 20. maj 2024
Dear William Monden,We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us.If you give us a second chance, we would be thrilled to be able to welcome you back. Best regards!

10/10 Fremragende

Danielle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Incredible experience! Wonderful staff. Will definitely tell all my friends and family!! Highly recommend. Top quality! Thank you !!
Overnattede 6 nætter i maj 2024
Svar fra tks den 20. maj 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 Fremragende

WILLIAM

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved it !
Overnattede 3 nætter i maj 2024
Svar fra tks den 20. maj 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 Fremragende

Vitaliy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice quiet place, very good food.
Overnattede 5 nætter i maj 2024
Svar fra tks den 20. maj 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 Fremragende

Christopher, Washington

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect
Overnattede 4 nætter i maj 2024
Svar fra tks den 20. maj 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 Fremragende

Rebu

Rejste med familie, Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing resort. Will definitely be back in future
Overnattede 3 nætter i maj 2024
Svar fra tks den 20. maj 2024
we apreciate all your good coments we hope to see you again.kind regards

10/10 Fremragende

Dorrel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great experience I recommend
Overnattede 3 nætter i maj 2024
Svar fra Customer Care Majestic Elegance Costa Mujeres den 17. maj 2024
Dear Dorrel,Thank you sincerely for your kind words and for taking the time to share your experience.It is truly motivating to read your kind words in regards to your stay and we are so pleased that your recommend us with all the Expedia community.We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,

4/10 Dårligt

Jack

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This was our second time vacationing at this property in less than a year and I’m sad to say that it has been a disappointing experience. In short, upon realizing that our first room had AC issues, we went to the front desk to change our rooms. We approached Kevin at the front desk for assistance. Near the end, Kevin mumbled something in Spanish, to which my gf understood. She told me that Kevin had insulted me using profanity that I won’t repeat here. This was essentially the most unprofessional act of customer service we’ve experienced. It was as insulting as it was unwarranted. Insulting a guest, not to mention to their face, should not be acceptable at such a property. We ultimately left and informed our butler, who helped bring it to the manager's attention. The next day, we spoke to the manager, Gustavo, about the incident. He informed us that Kevin admitted to using the profanity but claimed it was directed at his coworker. This seemed like a convenient excuse. Regardless of who he directed the insult to, is someone who openly insults guests or coworkers really suited for this kind of position? We had been so excited to return to this resort but this experience has ultimately soured our perception of it. I do want to shout out our butler Chan who was the most memorable part of our stay. He was attentive, friendly, and helpful, I would say that he was half the reason that our stay was great. Joy, the chef, was also very accommodating towards our allergies.
Overnattede 4 nætter i maj 2024
Svar fra Customer Care Majestic Elegance Costa Mujeres den 20. maj 2024
Dear Jack,We are so grateful that you took the time to write about your recent experience at our resort.It is always a profound honor when our repeat guests, such as yourself, return to beautiful Majestic Resorts. We really appreciate your time for highlining the staff who were with you delivering the truthful Majestic way. At the same time, we are deeply sorry knowing that this time we didn't achieve what is our main goal which is delivering memorable experiences to all our guests.We have noted all your issues and addressed them to each en charged Manager in order to check and correct them with the seriousness it deserves. Our main proposal is offering a personalized service attending to details.We understand that we cannot undo your experience, however, we would like to extend our sincere apologies for the shortfalls you experienced.Sincerely,

10/10 Fremragende

MI

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful
Overnattede 3 nætter i maj 2024
Svar fra Customer Care Majestic Elegance Costa Mujeres. den 17. maj 2024
Dear MI,Please allow us to personally thank you for your kind words about our resort and for sharing them here on Expedia.We are so happy to see that you have enjoyed every minute of your vacation in our resort in the beautiful Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Kind regards!

10/10 Fremragende

Daniel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Majestic Elegance was the perfect couples getaway! We got the beachfront suite with the private rooftop plunge pool and it was amazing. The view from the room was breathtaking and we were also able to relax in our own private plunge pool. There are plenty of options for food, ranging from buffet to reservation -only restaurants. And there is pretty much something to eat any time you like. We were in the adults-only section of the resort, which gives access to the whole resort. We definitely recommend this resort for a couples getaway or honeymoon and we look forward to coming back in the future!
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 16. maj 2024
Dear Daniel,Thank you for sharing your wonderful experience at Majestic Elegance Costa Mujeres. We're thrilled to hear that you had a fantastic experience with us.We are thrilled with your 5-star review and glowing recommendation. We thank you for choosing Majestic Elegance Costa Mujeres Hotel it has been an honor to host you.Looking forward to welcoming you soon.Warm Regards

10/10 Fremragende

Kyle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent staff and food. Our butler Aaron was exceptional with attending to our needs throughout the stay.
Overnattede 7 nætter i maj 2024
Svar fra Customer Care Majestic Elegance Costa Mujeres den 16. maj 2024
Dear Kyle,Firstly, the entire team of Majestic Resorts wants to thank you for sharing your experience.It is reviews like yours which keep the team at the resort motivated, and we sincerely thank you for your time for placing a review for us.We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Best regards!

4/10 Dårligt

Maria Fernanda

Rejste med familie
Synes ikke om: Service og personale, faciliteter
Cierran todas las albercas y todos los bares (excepto un bar) a las 6:00 pm. Se pidió servicio a la habitación y nunca llegó. Las puertas se desprograman solas y el baño no servía bien. Vamos seguido a Cancún y a sus alrededores y hay muchos hoteles mejores en la zona por el precio.
Overnattede 3 nætter i maj 2024
Svar fra Customer Care Majestic Elegance Costa Mujeres den 15. maj 2024
Estimada Maria Fernanda,Gracias por tomarse el tiempo de compartir sus comentarios acerca de su reciente estadía en nuestro resort Majestic Elegance Costa Mujeres.Tomaremos en cuenta sus valiosos comentarios, para nosotros, ya que ellos nos ayudan a nuestro continuo esfuerzo de exceder las expectativas y experiencias de nuestros huéspedes.Es muy importante para nosotros que cada huésped reciba un servicio estelar por parte de nuestro personal y lamentamos saber que no lo recibió.Hemos enviado sus comentarios a la atención inmediata de nuestros gerentes de los departamentos involucrados, para su revisión y mejora. Si nos da una segunda oportunidad, estaremos encantados de poder darle la bienvenida nuevamente.Sinceramente.

10/10 Fremragende

Regina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Customer Care Majestic Elegance Costa Mujeres den 23. maj 2024
Dear Regina,Please allow us to express our sincere gratitude for your rating about our resort.We are delighted that we had the opportunity to be at your service. We look forward to hosting.

8/10 Udmærket

Hae

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The overall stay was very enjoyable. Resort was beautiful and clean and all the staff were extremely friendly and helpful. Only thing we felt could have been better was the temperature of the pool water. It was too warm and even though we understand it was due to the hot weather, we wondered if cold water could have been filtered into the plunge pool at least to make it a bit cooler. The water temperature was almost as warm as the weather so didn’t provide a refreshing experience we had hoped for. Otherwise, it would have been an excellent experience.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Dear Hae,Thank you sincerely for your kind words and for taking the time to share your experience.We greatly appreciate the criticisms and comments from our valued guests, as they encourage us to maintain the spirit of hospitality and strive for excellence.We hope to have the opportunity to welcome you back soon.Kind Regards

10/10 Fremragende

Ariadna

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
AMAZING RESORT! Went with my husband and we had such an amazing and relaxing time. The resort is beautiful and perfect for couples. The drinks and food were amazing. Our favorite was the steakhouse. Manuel at the infinity pool is amazing. Didi from the beach is so nice and helpful. Our favorite waiter was Gilberto at the italian place. Recommend this hotel 10/10 and will definitely be coming back!!
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 13. maj 2024
Dear Ariadna,We really appreciate your time in sharing your feedback about your recent stay at Majestic.Thank you so much for sharing with us and future travelers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that this has been one of your favorite stays. Our commitment is to make each stay super, and we hope you have many more outstanding vacation experiences at our Majestic properties.Kind Regards

10/10 Fremragende

George

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Possibly fans outside the back patio, maybe a basketball court.
Overnattede 3 nætter i maj 2024
Svar fra Customer Care den 13. maj 2024
Dear George,Thank you sincerely for your kind words and for taking the time to share your experience.Thank you for your thoughtful comments.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.

10/10 Fremragende

Tiffany Shae

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cocktails were excellent best we’ve had most original Mai tai we e had
Overnattede 5 nætter i maj 2024
Svar fra tks den 13. maj 2024
Dear: Tiffany ShaeFirst of all, we thank you for your time in passing on your wonderful comments, which are so relevant to us. It is a pleasure to know that you enjoyed your stay with us.kind regards

10/10 Fremragende

LaShone

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Issac our butler was very helpful and made our anniversary special thanks 💐
Overnattede 7 nætter i maj 2024
Svar fra tks den 13. maj 2024
Dear: la ShoneFirst of all, we thank you for your time in passing on your wonderful comments, which are so relevant to us. It is a pleasure to know that you enjoyed your stay with us.kind regards.

10/10 Fremragende

Nicholas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024
Svar fra Customer Care den 13. maj 2024
Dear Nicholas,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Sincerely,

10/10 Fremragende

monica

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All in the resort was excellent, food, service, amenities.
Overnattede 4 nætter i maj 2024
Svar fra tks den 13. maj 2024
Dear: MonicaFirst of all, we thank you for your time in passing on your wonderful comments, which are so relevant to us. It is a pleasure to know that you have enjoyed your stay with us.we hope to see you again on your next visit. Kind regards. Majestic Elegance Costa Mujeres

10/10 Fremragende

Mirena

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy buena bonita la Comida muy buena , las hab bellas con vista al mar , en fin lo recomiendo
Overnattede 4 nætter i maj 2024
Svar fra shd den 11. maj 2024
Estimada: Mirena. En primer lugar, le agradecemos su tiempo en pasarnos sus maravillosos comentarios, que son tan relevantes para nosotros. Es un placer saber que han disfrutado de su estancia con nosotros, y si lo desea, le invitamos a que, por favor, comparta su experiencia en www.tripavisor.com, ya que, como sabrá, es muy valioso en cuanto a la opinión de los futuros huéspedes que podamos alojar, así como para nuestros colaboradores. Finalmente, les agradecemos una vez más sus comentarios, y si alguna vez desea visitarnos, no dude en ponerse en contacto con nosotros, a través de este mismo mensaje, para brindarles el trato merecido. Agradezco de nuevo su atención, aguardando volver a conocerlos en un futuro próximo., Saludos,

10/10 Fremragende

Mirena

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente servicio quiero decir que en el bar piscina de adultos el señor Leal una bella persona muy amable , buen trato , profecional , tambien el señor Manuel muy amable y el Mayordomo Mauricio muy atento preocupado por todo en nuestra estancia en fin recomiendo este hotel
Overnattede 3 nætter i maj 2024
Svar fra tks den 13. maj 2024
Estimado: En primer lugar, le agradecemos su tiempo en pasarnos sus maravillosos comentarios, que son tan relevantes para nosotros. Es un placer saber que han disfrutado de su estancia con nosotros.Saludos cordiales.Majestic Elegance Costa Mujeres.

10/10 Fremragende

Dreana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
OMG! This place was better than I expected and even more beautiful in person. Just enough entertainment as well as relaxation. Beach access with available excursions such as jet skis and parasailing right on the beachfront. I will be returning!
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 10. maj 2024
Dear Dreana,Thank you for sharing your impressions about your recent stay at Majestic.We are delighted to see that you enjoyed our beach area and the available excursions at the resort, thank you for highlighting the beauty of our Majestic.Needless to say, we will be anxiously expecting your next visit. Your “home away from home” awaits you.Warm Regards

2/10 Forfærdeligt

Nancy

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My son was in the ICU so we made a request to change our dates, but the resort denied our request. We were only asking for a change of dates and were willing to pay a difference if needed but they were unwilling to do it.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 10. maj 2024
Dear Nancy,Thank you for your feedback, we will be sharing with the respective department in order to analyze the commented issues, in order to find the way to rectify and improve the exposed situations.Please let us know if we can help further.Kind Regards

10/10 Fremragende

John Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i maj 2024
Svar fra Customer Service den 10. maj 2024
Dear John Robert,Thank you for your perfect rating.We are proud to see you had a wonderful stay at Majestic.We would love to have the opportunity to welcome you back.Kind Regards

10/10 Fremragende

Katherina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
exellent
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 9. maj 2024
Dear Katherina,We appreciate your perfect rating and your kind review.We are happy to see you had a wonderful time at Majestic Elegance Costa Mujeres.Hope to see you in a near future.Kind Regards

10/10 Fremragende

Chauncey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra Customer Service den 9. maj 2024
Dear Chauncey,Your overall rating of 5/5 stars is greatly appreciated, and we are honored that you chose our resort for your vacation.Looking forward to welcoming you in a near future.Kind Regards

10/10 Fremragende

Carlasofia Nascimento

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I loved the many different restaurants. I loved The beach nearby. I loved the many pools, especially the one outside my suite.
Overnattede 6 nætter i april 2024
Svar fra Customer Service den 8. maj 2024
Dear Carlasofia,Thank you for taking the time to share your impressions about your recent stay at Majestic.It's wonderful to know that you enjoyed the location, sunshine, friendly staff, drinks, and most of the food. We're especially thrilled that you had a fantastic experience with your outside pool. Your perfect rating is also gratifying.Looking forward to welcoming you soon.Kind Regards

10/10 Fremragende

JAVIER

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Mejorar el servicio del bar de la infinity pool
Overnattede 3 nætter i maj 2024
Svar fra agradecemos den 20. maj 2024
Agradecemos sus comentarios y los tomaremos en cuenta para garantizar la mejora de nuestro servicio para próximas visitas. saludos cordiales.

10/10 Fremragende

Erin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The resort was beautiful. The staff were beyond friendly and handled whatever was asked. I would definitely recommend and plan to return.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 8. maj 2024
Dear Erin,Thank you for your perfect rating and for your kind words in your recent stay at Majestic.We appreciate your recommendations, it is fantastic to hear that you found our resort and our staff wonderful, what a compliment.Looking forward to welcoming you soon.Kind Regards

8/10 Udmærket

Ivan Ruiz

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall it was good. The food wasn’t amazing- best restaurant was the Mexican restaurant. The other restaurants were not great.. the buffet for breakfast was good. Overall rooms were clean, but definitely had wear and tear. Staff was very friendly.
Overnattede 5 nætter i maj 2024
Svar fra Customer Care Majestic Elegance Costa Mujeres den 20. maj 2024
Dear Ivan Ruiz,We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.We greatly value the voice of each of our guests and put a great deal of effort into establishing effective steps for constant development and progress.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise.Kind regards!

8/10 Udmærket

Hoa

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The only problemI had was someone from the cleaning crew stole some of my cash that i had laying out. I guess thats on me for not putti g it up but then again people shpuldnt be allowed to have a job cleaning up after people if they are goinv to steal.
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 7. maj 2024
Dear Hoa,We sincerely apologize for any disappointment and frustration you experienced during your recent stay with us.Regarding our safety procedures, we would like to assure you that we take our guests safety and security as our top priority at all times. We have taken note on the observations you mention, we will be sharing your comments with the respective department to verify.Again, we offer you our sincere apologies for not fulfilling your expectations on this trip.We hope you will give us another chance to show you the true Majestic way.Kind Regards

4/10 Dårligt

Mohammadhamed, Ottawa

Rejste i en gruppe, Rejste med familie og småbørn
Synes ikke om: Service og personale
The main reason for my rate is comparison with my previous experiences with Resorts. The hotel room was great. Service of personals relatively was poor. For example, to get a coffee, we had to go to the main entrance door. Or pools were super small with no view. We had struggle in finding place to sit around pools even if we wake up early in the morning. Another example was low English skills of personnel. There was no Tennis court, entertainment room had few old and useless 8 balls with missing parts. In general, the hotel didn't provide any luxurious feeling at all. For everything we had to call several times, and staffs forget our order. I went to the gift shop, and on the wall there were small items loosely attached. Everyone drop one, and the shop charge them to pay for broken pieces. We paid and another customer had the same experience. Taxi for transfer was $170, but we could get a cheaper Tax for $100 each side by just calling outside hotel Taxi services. Around 30 minutes before closing time, all buffets start to collect everything. One time, I tried to take a cake from coffee area, and they refused since we missed the deadline for coffee. This is weird since, I experienced before 24/7 services for these things. Even for after night room services, they charge $20 extra for delivery. Food were good in total, but my visit from different countries such as Dominican or Jamaica prided me better feeling and a sense of relaxation.
Overnattede 5 nætter i april 2024
Svar fra Customer Service den 7. maj 2024
Dear Mohammadhamed,Thank you for taking the time to share you honest feedback in your recent stay at Majestic.All our guests’ comments and suggestions are very important to maintain the quality and service in our property and will be effectively used to profit from such. So, we assure you that we will take very seriously yours in order to improve all our services and similar situations don't occur in the future. We deeply regret that your stay was not satisfactory, and we apologize for any inconvenience you may encountered during your stay.We would love the opportunity to welcome you back. Rest assured that we will do everything in our power to make your next stay fantastic.Warm Regards

10/10 Fremragende

Juan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing place. Clean, friendly staff. Wonderful food
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 6. maj 2024
Dear Juan,We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.We hope to have the opportunity to welcome you back soon.Kind Regards

10/10 Fremragende

Nathan E, Paterson

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 7. maj 2024
Dear Nathan,Thank you for taking a moment of your valuable time to review and value our hotel with the highest rating.We look forward to welcoming you back in the future for another unforgettable experience at Majestic Elegance Costa MujeresKind Regards

10/10 Fremragende

Allure

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The entire staff on the resort were amazing. So friendly, acknowledging, and welcoming. I had an amazing time.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 6. maj 2024
Dear Allure,The warmth and kindness of our people is one of our most valuable assets. Always working with their heart and their best smile to provide all our guests with memorable stays.We would love to have the opportunity to welcome you back in a near future.Kind Regards

10/10 Fremragende

Tashema

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful scenery.
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 6. maj 2024
Dear Tashema,Thank you for your time in sharing your feedback about your recent stay at Majestic.It's gratifying to learn that you found the atmosphere suitable for various types of travelers, whether with family, a partner, or friends.We would love to have the opportunity to welcome you back soon.Kind Regards