2/10
Do not stay in this hotel - they are not to trust. Being part of a group on a business trip, we experienced that 1 room smelled very bad by arrival. So bad that it was not possible to stay in the room. We immidiately informed recpetion, however was told they did not have another room avalable. Solution was that 1 person stayed for 3 noghts on the floor in 1 of the other rooms. We went to recpetion each day, but they had no soltuin to the problem. We requested a full refund as we did not use the room, which we have been denied. Nor have the offered any kind of competnation to us or the persons involved. On top of that, they even lie about it, informing us, that we did not inform reaception about this situation - which we did every day during our stay. Some days even more than once in the hope we could have another room - as well as informing them that we expected full refund. I have nothing good to say about their service.
Jeannie Heart
Overnattede 7 nætter i marts 2025
