Ciudad Real Madrid

not the standards of a 5 stars hotel. The room is clean but extremely small. the personel is professional and kind but the hotel rules are not customer friendly. We asked for a late check out and were told that we had to ask again the last day in the morning. Had to wake up to call and ask if i can sleep longer (and had to pay for it, which is comprehensible but not what I usually experience at 5 stars hotels) The gym is a joke and has exactly 3 machines. The location is central. I would not recommend especially with the price that absolutely don’t match the services.

This was a beautiful place to stay in a super great location. However, the workers were not as kind and I would have hoped. There were times where they were truthfully rude to us:(