Spahoteller i City of Westminster

"Beautiful lobby and public spaces. Hotel rooms look like newly built hospital rooms - they lack soul and comfort. Despite the room size being OK the beds are very small, you sleep with your feet outside of the bed and the room is mediocre with hard, clumpy pillows. Front desk staff are friendly but overall service level quality resembles a Holiday Inn close to any European airport. You have to pay 50 GBP for a turndown service unless you stay longer than 4 days. Breakfast was pretty sad and very...

"Very poor service in reception. Our room was smelly (sewer) and even though the reception promised to fix this, nothing was done during the daytime. Returned to the hotel at night, the heating in the room was off (December) and room still smelly. Service in reception was unacceptable after check-out, as they tried to compensate but never managed to email their compensation as promised. Dust and dirt in some parts of the hotel as construction is going on. Nice breakfast and staff in restaurant,...

"Absolutely horrible experience at this hotel.. the staff made me so uncomfortable and made me cry.. I was rejected at the spa area because I’m pregnant (19 weeks) they said it was hotel policy but it’s not stated anywhere at all, so I wasn’t welcome at the spa or gym because their insurance didn’t cover.. I chose this specific hotel because they had a spa, as I wanted to relax after hours of shopping, however I was told I couldn’t use any of their facilities (spa and gym facilities) and when I...

"The hotel is new and beautifully designed. The location is perfect- right next to the Victoria station. Ask for the room facing the backyard- super quiet. Extremely sweet and helpful staff. Highly recommended "